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glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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[GLPI 9.4.2] Helpdesk is very slow #5863

Closed callummoffat closed 5 years ago

callummoffat commented 5 years ago

With the exception of the knowledge base and ticketing pages, GLPI has been incredibly slow since version 9.4.1.1

To reproduce

  1. Open GLPI
  2. Navigate to a page
  3. Notice that the system is really bloody slow.

Expected behavior

For starters, it shouldn't take three minutes to navigate between pages.

GLPI Setup 


Information about system installation and configuration
--
[code]   GLPI 9.4.2 ( => D:\inetpub\wwwroot\GLPI) Installation mode: TARBALL

Operating system: Windows NT WITS01 10.0 build 14393 (Windows Server 2016) AMD64 PHP 7.3.1 cgi-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date,  dom, exif, fileinfo, filter, gd, gettext, hash, iconv, imap, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql,     pdo_sqlite, readline, session, soap, standard, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, zip, zlib) Setup: max_execution_time="300" memory_limit="128M" post_max_size="32M" safe_mode="" session.save_handler="files"   upload_max_filesize="32M"  Software: Microsoft-IIS/10.0     Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.131 Safari/537.36 Server Software: mariadb.org binary distribution    Server Version: 10.3.14-MariaDB     Server SQL Mode:    Parameters: glpi@127.0.0.1/glpi     Host info: 127.0.0.1 via TCP/IP      mysqli extension is installed ctype extension is installed fileinfo extension is installed json extension is installed mbstring extension is installed iconv extension is installed zlib extension is installed curl extension is installed gd extension is installed simplexml extension is installed xml extension is installed imap extension is installed Zend OPcache extension is installed xmlrpc extension is installed exif extension is installed ldap extension is not present APCu extension is not present CAS extension is not present Database version seems correct (10.3.14) - Perfect! D:\inetpub\wwwroot\GLPI/files/_log : OK D:\inetpub\wwwroot\GLPI/config : OK D:\inetpub\wwwroot\GLPI/files : OK D:\inetpub\wwwroot\GLPI/files/_dumps : OK D:\inetpub\wwwroot\GLPI/files/_sessions : OK D:\inetpub\wwwroot\GLPI/files/_cron : OK D:\inetpub\wwwroot\GLPI/files/_graphs : OK D:\inetpub\wwwroot\GLPI/files/_lock : OK D:\inetpub\wwwroot\GLPI/files/_plugins : OK D:\inetpub\wwwroot\GLPI/files/_tmp : OK D:\inetpub\wwwroot\GLPI/files/_cache : OK D:\inetpub\wwwroot\GLPI/files/_rss : OK D:\inetpub\wwwroot\GLPI/files/_uploads : OK D:\inetpub\wwwroot\GLPI/files/_pictures : OK Web access to files directory is protected : OK

htmLawed version 1.2.4 in (D:\inetpub\wwwroot\GLPI\lib\htmlawed) phpmailer/phpmailer version 6.0.7 in (D:\inetpub\wwwroot\GLPI\vendor\phpmailer\phpmailer\src) simplepie/simplepie version 1.5.2 in (D:\inetpub\wwwroot\GLPI\vendor\simplepie\simplepie\library) tecnickcom/tcpdf version 6.2.26 in (D:\inetpub\wwwroot\GLPI\vendor\tecnickcom\tcpdf) michelf/php-markdown in (D:\inetpub\wwwroot\GLPI\vendor\michelf\php-markdown\Michelf) true/punycode in (D:\inetpub\wwwroot\GLPI\vendor\true\punycode\src) iamcal/lib_autolink in (D:\inetpub\wwwroot\GLPI\vendor\iamcal\lib_autolink) sabre/vobject in (D:\inetpub\wwwroot\GLPI\vendor\sabre\vobject\lib) zendframework/zend-cache in (D:\inetpub\wwwroot\GLPI\vendor\zendframework\zend-cache\src) zendframework/zend-i18n in (D:\inetpub\wwwroot\GLPI\vendor\zendframework\zend-i18n\src) zendframework/zend-serializer in (D:\inetpub\wwwroot\GLPI\vendor\zendframework\zend-serializer\src) monolog/monolog in (D:\inetpub\wwwroot\GLPI\vendor\monolog\monolog\src\Monolog) sebastian/diff in (D:\inetpub\wwwroot\GLPI\vendor\sebastian\diff\src) elvanto/litemoji in (D:\inetpub\wwwroot\GLPI\vendor\elvanto\litemoji\src) symfony/console in (D:\inetpub\wwwroot\GLPI\vendor\symfony\console) leafo/scssphp in (D:\inetpub\wwwroot\GLPI\vendor\leafo\scssphp\src)

Not active

Way of sending emails: SMTP+SSL (xxx@xxx.co.nz@smtp.gmail.com)

Name: 'helpdesk@jvsystems.co.nz' Active: Yes    Server: '{imap.gmail.com:993/imap/ssl}' Login: 'helpdesk@jvsystems.co.nz' Password: Yes

 
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Additional context

Add any other context about the problem here.

trasher commented 5 years ago

Please search for related opened and closed issues