search

glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
4.35k stars 1.3k forks source link

BUG: on the tab "used items" and "managed items" don't display numbers #6522

Closed abeulink closed 3 years ago

abeulink commented 5 years ago

Hello users,

Describe the bug Bug on the tab "used items" and "managed items". You can find it inside Users profiles/pages. No mention of a number of "used items" and "managed items".

Page(s) URL example http://help........nl/glpi/front/user.form.php?id=7

To reproduce No need to reproduce it, it is display error.

Expected behavior To see the numbers of "used items" and "managed items" on the tabs. "Used items" is very useful for our school!! We have to see the numbers!!!

Logs I don't have logs for this display error.

Screenshots bug no display numbers used items and managed items

Your GLPI setup (you can find it in Setup > General menu, System tab)

[code]

GLPI 9.4.4 (/glpi => /var/www/html/glpi)
Installation mode: TARBALL

Server

Operating system: Linux **DELETED** 3.10.0-1062.1.2.el7.x86_64 #1 SMP Mon Sep 30 14:19:46 UTC 2019 x86_64
PHP 7.2.23 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bz2, calendar,
    ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mcrypt,
    mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, shmop, sockets, sqlite3, standard, sysvmsg, sysvsem,
    sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zlib)
Setup: max_execution_time="30" memory_limit="512M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="20M" 
Software: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/7.2.23 ()
    Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0
Server Software: MariaDB Server
    Server Version: 10.1.41-MariaDB
    Server SQL Mode: 
    Parameters: root@localhost/glpi
    Host info: Localhost via UNIX socket

mysqli extension is installed
ctype extension is installed
fileinfo extension is installed
json extension is installed
mbstring extension is installed
iconv extension is installed
zlib extension is installed
curl extension is installed
gd extension is installed
simplexml extension is installed
xml extension is installed
ldap extension is installed
imap extension is installed
Zend OPcache extension is installed
APCu extension is installed
xmlrpc extension is installed
exif extension is installed
CAS extension is not present
Database version seems correct (10.1.41) - Perfect!Database version seems correct (10.1.41) - Perfect!
OK/var/www/html/glpi/files/_log : OK
OK/var/www/html/glpi/config : OK
OK/var/www/html/glpi/files : OK
OK/var/www/html/glpi/files/_dumps : OK
OK/var/www/html/glpi/files/_sessions : OK
OK/var/www/html/glpi/files/_cron : OK
OK/var/www/html/glpi/files/_graphs : OK
OK/var/www/html/glpi/files/_lock : OK
OK/var/www/html/glpi/files/_plugins : OK
OK/var/www/html/glpi/files/_tmp : OK
OK/var/www/html/glpi/files/_cache : OK
OK/var/www/html/glpi/files/_rss : OK
OK/var/www/html/glpi/files/_uploads : OK
OK/var/www/html/glpi/files/_pictures : OK
Web access to files directory is protectedWeb access to files directory is protected : OK
OKSELinux mode is Disabled

Libraries

htmLawed version 1.2.4 in (/var/www/html/glpi/lib/htmlawed)
phpmailer/phpmailer version 6.0.7 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.2 in (/var/www/html/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.2.26 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/html/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink)
sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib)
zendframework/zend-cache in (/var/www/html/glpi/vendor/zendframework/zend-cache/src)
zendframework/zend-i18n in (/var/www/html/glpi/vendor/zendframework/zend-i18n/src)
zendframework/zend-serializer in (/var/www/html/glpi/vendor/zendframework/zend-serializer/src)
monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src)
elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/html/glpi/vendor/symfony/console)
leafo/scssphp in (/var/www/html/glpi/vendor/leafo/scssphp/src)

LDAP directories

** DELETED **

SQL replicas

Not active

Notifications

** DELETED **

Mails receivers

Plugins list

    actualtime           Name: ActualTime                     Version: 1.2.0      State: Enabled
    fields               Name: Additionnal fields             Version: 1.10.2     State: Enabled
    news                 Name: Alerts                         Version: 1.5.4      State: Enabled
    behaviors            Name: Behaviours                     Version: 2.2.2      State: Enabled
    costs                Name: Costs                          Version: 1.1.0      State: Enabled
    dashboard            Name: Dashboard                      Version: 0.9.8      State: Enabled
    mydashboard          Name: Dashboard access               Version: 1.7.4      State: Enabled
    datainjection        Name: File injection                 Version: 2.7.0      State: Enabled
    formcreator          Name: Form Creator                   Version: 2.8.5      State: Enabled
    formvalidation       Name: Form Validation                Version: 0.6.3      State: Enabled
    mod                  Name: GLPI Modifications             Version: 1.4.0      State: Enabled
    addressing           Name: IP Adressing                   Version: 2.8.0      State: Enabled
    mreporting           Name: More Reporting                 Version: 1.6.1      State: Enabled
    moreticket           Name: More ticket                    Version: 1.5.1      State: Enabled
    notifications        Name: Notifications                  Version: 9.4+1.0    State: Enabled
    genericobject        Name: Objects management             Version: 2.7.0      State: Enabled
    orderservice         Name: Ordem de Serviço               Version: 2.0.0      State: Enabled
    order                Name: Orders management              Version: 2.5.2      State: Enabled
    pdf                  Name: Printen naar pdf               Version: 1.6.0      State: Enabled
    reports              Name: Reports                        Version: 1.13.1     State: Enabled
    showloading          Name: Show Loading                   Version: 1.0.0      State: Enabled
    tasklists            Name: Tasks list                     Version: 1.5.0      State: Enabled

[/code]

Additional context No additional info.

github-actions[bot] commented 3 years ago

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.