Closed cp61 closed 4 years ago
cedric-anne
commented
4 years ago Hi,
I cannot reproduce the problem.
Are you sure that tickets are viewable from selected entity ? If tickets are located in subentities, you have to click on following button to be able to see them :
Regards
trasher
commented
4 years ago ping?
cp61
commented
4 years ago Hello sorry I had not seen your return.
I see if I can make you a video to make it more meaningful
cp61
commented
4 years ago It is OK for me. If I click on the logo it works by cons if I click directly on the name of the entity it does not have the same effect. Why ?
Hi,
I cannot reproduce the problem.
Are you sure that tickets are viewable from selected entity ? If tickets are located in subentities, you have to click on following button to be able to see them :
Regards
cedric-anne
commented
4 years ago It is expained here :
Describe the bug
Hello,
We have one entity and 8 sub-entities
I am super administrator for all
If in my profile I assign myself by default the main entity as a super-administrator, I can see all the tickets of all the sub-entities.
If I assign myself a sub-entity by default in my profile and I return to the main entity then no ticket appears.
To reproduce
Steps to reproduce the behavior:
Your GLPI setup (you can find it in Setup > General menu, System tab)
[code] GLPI 9.4.6 (/glpi => C:\xampp\htdocs\glpi) Installation mode: TARBALL
Operating system: Windows NT SRV-SIC 6.1 build 7601 (Windows Server 2008 R2 Standard Edition Service Pack 1) i586 PHP 7.1.11 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, json, ldap, libxml, mbstring, mcrypt, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, readline, session, standard, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, zip, zlib) Setup: max_execution_time="600" memory_limit="256M" post_max_size="100M" safe_mode="" session.save_handler="files" upload_max_filesize="100M" Software: Apache/2.4.29 (Win32) mod_authnz_sspi/0.1.0 OpenSSL/1.0.2l PHP/7.1.11 (Apache/2.4.29 (Win32) mod_authnz_sspi/0.1.0 OpenSSL/1.0.2l PHP/7.1.11 Server at srv-sic Port 80) Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:76.0) Gecko/20100101 Firefox/76.0 Server Software: mariadb.org binary distribution Server Version: 10.1.28-MariaDB Server SQL Mode: Parameters: root@localhost/glpi Host info: localhost via TCP/IP mysqli extension is installed ctype extension is installed fileinfo extension is installed json extension is installed mbstring extension is installed iconv extension is installed zlib extension is installed curl extension is installed gd extension is installed simplexml extension is installed xml extension is installed ldap extension is installed imap extension is installed Zend OPcache extension is installed APCu extension is installed xmlrpc extension is installed exif extension is installed CAS extension is not present Database version seems correct (10.1.28) - Perfect! C:\xampp\htdocs\glpi/files/_log : OK C:\xampp\htdocs\glpi/config : OK C:\xampp\htdocs\glpi/files : OK C:\xampp\htdocs\glpi/files/_dumps : OK C:\xampp\htdocs\glpi/files/_sessions : OK C:\xampp\htdocs\glpi/files/_cron : OK C:\xampp\htdocs\glpi/files/_graphs : OK C:\xampp\htdocs\glpi/files/_lock : OK C:\xampp\htdocs\glpi/files/_plugins : OK C:\xampp\htdocs\glpi/files/_tmp : OK C:\xampp\htdocs\glpi/files/_cache : OK C:\xampp\htdocs\glpi/files/_rss : OK C:\xampp\htdocs\glpi/files/_uploads : OK C:\xampp\htdocs\glpi/files/_pictures : OK Web access to the files directory should not be allowed but this cannot be checked automatically on this instance. Make sure acces to error log file is forbidden; otherwise review .htaccess file and web server configuration.
htmLawed version 1.2.4 in (C:\xampp\htdocs\glpi\lib\htmlawed) phpmailer/phpmailer version 6.0.7 in (C:\xampp\htdocs\glpi\vendor\phpmailer\phpmailer\src) simplepie/simplepie version 1.5.3 in (C:\xampp\htdocs\glpi\vendor\simplepie\simplepie\library) tecnickcom/tcpdf version 6.3.2 in (C:\xampp\htdocs\glpi\vendor\tecnickcom\tcpdf) michelf/php-markdown in (C:\xampp\htdocs\glpi\vendor\michelf\php-markdown\Michelf) true/punycode in (C:\xampp\htdocs\glpi\vendor\true\punycode\src) iamcal/lib_autolink in (C:\xampp\htdocs\glpi\vendor\iamcal\lib_autolink) sabre/vobject in (C:\xampp\htdocs\glpi\vendor\sabre\vobject\lib) zendframework/zend-cache in (C:\xampp\htdocs\glpi\vendor\zendframework\zend-cache\src) zendframework/zend-i18n in (C:\xampp\htdocs\glpi\vendor\zendframework\zend-i18n\src) zendframework/zend-serializer in (C:\xampp\htdocs\glpi\vendor\zendframework\zend-serializer\src) monolog/monolog in (C:\xampp\htdocs\glpi\vendor\monolog\monolog\src\Monolog) sebastian/diff in (C:\xampp\htdocs\glpi\vendor\sebastian\diff\src) elvanto/litemoji in (C:\xampp\htdocs\glpi\vendor\elvanto\litemoji\src) symfony/console in (C:\xampp\htdocs\glpi\vendor\symfony\console) leafo/scssphp in (C:\xampp\htdocs\glpi\vendor\leafo\scssphp\src)
Server: 'ldap://10.61.7.100', Port: '389', BaseDN: 'DC=SDIS,DC=local', Connection filter: '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN: 'CN=svcad,OU=USERS,OU=02_ADMINISTRATION,DC=SDIS,DC=local', Use TLS: none
Not active
Way of sending emails: SMTP (anonymous@10.61.7.121)
Name: 'support@sdis61.fr' Active: Yes Server: '{10.61.7.121/imap/novalidate-cert/tls}' Login: 'sdis\support' Password: Yes
news Name: Alertes Version: 1.6.0 State: Enabled fields Name: Champs supplémentaires Version: 1.10.3 State: Enabled behaviors Name: Comportements Version: 2.2.2 State: Enabled escalade Name: Escalades Version: 2.4.4 State: Enabled formcreator Name: Form Creator Version: 2.9.2 State: Enabled genericobject Name: Gestion d'objets Version: 2.8.0 State: Not activated ocsinventoryng Name: OCS Inventory NG Version: 1.6.1 State: Enabled mreporting Name: Plus de rapports Version: 1.6.1 State: Enabled
Host: 10.61.7.103Connection: OkUse the OCSNG software dictionary: No [/code]