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glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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[9.5.0] Unable to save impacts, control list in changes #7635

Closed ppenin closed 4 years ago

ppenin commented 4 years ago

Describe the bug

Unable to save impacts, control list in changes Unable to save deployment plan, backup plan, checklist in changes no action with Save button Same issue with impacts, causes, symptoms in Problems

If applicable, page(s) URL where the bug happens.

https://glpi.domain.intra/glpi/front/change.form.php?id=1592 https://glpi.domain.intra/glpi/front/problem.form.php?id=738

Steps to reproduce the behavior:

  1. Go to 'Changes' > Plans
  2. Add text in Deployment plan aera or Backup Plan area or Checklist area
  3. Click on 'Save'
  4. Nothing happens

Expected behavior

text added in text area saved

Screenshots

image

Your GLPI setup (you can find it in Setup > General menu, System tab)

GLPI 9.5.0 (/glpi => /var/www/html/glpi) Installation mode: TARBALL

Server

Operating system: Linux s001linux03 5.4.0-40-generic #44-Ubuntu SMP Tue Jun 23 00:01:04 UTC 2020 x86_64 PHP 7.4.3 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="300" memory_limit="128M" post_max_size="1000M" safe_mode="" session.save_handler="files" upload_max_filesize="1000M" Software: Apache/2.4.41 (Ubuntu) (Apache/2.4.41 (Ubuntu) Server at s001linux03.federation-saint-sauveur.priv Port 443) Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0 Server Software: (Ubuntu) Server Version: 8.0.20-0ubuntu0.20.04.1 Server SQL Mode: Parameters: root@localhost/glpi Host info: Localhost via UNIX socket

PHP version is at least 7.2.0 - Perfect!PHP version is at least 7.2.0 - Perfect! Sessions support is available - Perfect!Sessions support is available - Perfect! Allocated memory > 64 Mio - Perfect!Allocated memory > 64 Mio - Perfect! mysqli extension is installedmysqli extension is installed ctype extension is installedctype extension is installed fileinfo extension is installedfileinfo extension is installed json extension is installedjson extension is installed mbstring extension is installedmbstring extension is installed iconv extension is installediconv extension is installed zlib extension is installedzlib extension is installed curl extension is installedcurl extension is installed gd extension is installedgd extension is installed simplexml extension is installedsimplexml extension is installed intl extension is installedintl extension is installed ldap extension is installedldap extension is installed apcu extension is installedapcu extension is installed Zend OPcache extension is installedZend OPcache extension is installed xmlrpc extension is installedxmlrpc extension is installed CAS extension is installedCAS extension is installed exif extension is installedexif extension is installed zip extension is installedzip extension is installed bz2 extension is installedbz2 extension is installed sodium extension is installedsodium extension is installed Database version seems correct (8.0.20) - Perfect!Database version seems correct (8.0.20) - Perfect! Timezones seems loaded in databaseTimezones seems loaded in database The log file has been created successfully.The log file has been created successfully. Write access to /var/www/html/glpi/config has been validated.Write access to /var/www/html/glpi/config has been validated. Write access to /var/www/html/glpi/files has been validated.Write access to /var/www/html/glpi/files has been validated. Write access to /var/www/html/glpi/files/_dumps has been validated.Write access to /var/www/html/glpi/files/_dumps has been validated. Write access to /var/www/html/glpi/files/_sessions has been validated.Write access to /var/www/html/glpi/files/_sessions has been validated. Write access to /var/www/html/glpi/files/_cron has been validated.Write access to /var/www/html/glpi/files/_cron has been validated. Write access to /var/www/html/glpi/files/_graphs has been validated.Write access to /var/www/html/glpi/files/_graphs has been validated. Write access to /var/www/html/glpi/files/_lock has been validated.Write access to /var/www/html/glpi/files/_lock has been validated. Write access to /var/www/html/glpi/files/_plugins has been validated.Write access to /var/www/html/glpi/files/_plugins has been validated. Write access to /var/www/html/glpi/files/_tmp has been validated.Write access to /var/www/html/glpi/files/_tmp has been validated. Write access to /var/www/html/glpi/files/_cache has been validated.Write access to /var/www/html/glpi/files/_cache has been validated. Write access to /var/www/html/glpi/files/_rss has been validated.Write access to /var/www/html/glpi/files/_rss has been validated. Write access to /var/www/html/glpi/files/_uploads has been validated.Write access to /var/www/html/glpi/files/_uploads has been validated. Write access to /var/www/html/glpi/files/_pictures has been validated.Write access to /var/www/html/glpi/files/_pictures has been validated. Write access to /var/www/html/glpi/marketplace has been validated.Write access to /var/www/html/glpi/marketplace has been validated. Web access to files directory is protectedWeb access to files directory is protected

GLPI constants

GLPI_ROOT: /var/www/html/glpi GLPI_CONFIG_DIR: /var/www/html/glpi/config GLPI_VAR_DIR: /var/www/html/glpi/files GLPI_MARKETPLACE_DIR: /var/www/html/glpi/marketplace GLPI_USE_CSRF_CHECK: 1 GLPI_CSRF_EXPIRES: 7200 GLPI_CSRF_MAX_TOKENS: 100 GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org GLPI_INSTALL_MODE: TARBALL GLPI_NETWORK_MAIL: glpi@teclib.com GLPI_NETWORK_SERVICES: https://services.glpi-network.com GLPI_MARKETPLACE_PRERELEASES: GLPI_USER_AGENT_EXTRA_COMMENTS: GLPI_AJAX_DASHBOARD: 1 GLPI_CALDAV_IMPORT_STATE: 0 GLPI_DEMO_MODE: 0 GLPI_FORCE_EMPTY_SQL_MODE: 1 GLPI_FORCE_NATIVE_SQL_TYPES: 1 GLPI_DOC_DIR: /var/www/html/glpi/files GLPI_CACHE_DIR: /var/www/html/glpi/files/_cache GLPI_CRON_DIR: /var/www/html/glpi/files/_cron GLPI_DUMP_DIR: /var/www/html/glpi/files/_dumps GLPI_GRAPH_DIR: /var/www/html/glpi/files/_graphs GLPI_LOCAL_I18N_DIR: /var/www/html/glpi/files/_locales GLPI_LOCK_DIR: /var/www/html/glpi/files/_lock GLPI_LOG_DIR: /var/www/html/glpi/files/_log GLPI_PICTURE_DIR: /var/www/html/glpi/files/_pictures GLPI_PLUGIN_DOC_DIR: /var/www/html/glpi/files/_plugins GLPI_RSS_DIR: /var/www/html/glpi/files/_rss GLPI_SESSION_DIR: /var/www/html/glpi/files/_sessions GLPI_TMP_DIR: /var/www/html/glpi/files/_tmp GLPI_UPLOAD_DIR: /var/www/html/glpi/files/_uploads GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/ GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/ GLPI_I18N_DIR: /var/www/html/glpi/locales GLPI_VERSION: 9.5.0 GLPI_SCHEMA_VERSION: 9.5.0 GLPI_MIN_PHP: 7.2.0 GLPI_YEAR: 2020

Libraries

htmlawed/htmlawed version 1.2.5 in (/var/www/html/glpi/vendor/htmlawed/htmlawed) phpmailer/phpmailer version 6.1.6 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src) simplepie/simplepie version 1.5.5 in (/var/www/html/glpi/vendor/simplepie/simplepie/library) tecnickcom/tcpdf version 6.3.5 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf) michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf) true/punycode in (/var/www/html/glpi/vendor/true/punycode/src) iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink) sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV) sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib) sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib) sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib) laminas/laminas-cache in (/var/www/html/glpi/vendor/laminas/laminas-cache/src) laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src) laminas/laminas-serializer in (/var/www/html/glpi/vendor/laminas/laminas-serializer/src) monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog) sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src) elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src) symfony/console in (/var/www/html/glpi/vendor/symfony/console) scssphp/scssphp in (/var/www/html/glpi/vendor/scssphp/scssphp/src) laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol) laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src) rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src) blueimp/jquery-file-upload in (/var/www/html/glpi/vendor/blueimp/jquery-file-upload/server/php) ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src) psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log) psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src) mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors) guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src) wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src) paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src) phpCas version 1.3.8 in (/usr/share/php/CAS/source)

LDAP directories

Server: 'ldaps://x.x.x.x', Port: '636', BaseDN: 'DC=domain,DC=intran', Connection filter: none, RootDN: 'CN=Service,OU=Comptes de Services,OU=001,DC=domain,DC=intra', Use TLS: none

SQL replicas

Not active

Notifications

Way of sending emails: SMTP (glpi@domain.intra)

Mails receivers

Name: 'hotline@domain.intra' Active: Yes Server: '{x.x.x.x/pop/novalidate-cert/notls/debug}INBOX' Login: 'hotline-GLPI' Password: Yes Name: 'support-qgr@domain.intra' Active: Yes Server: '{x.x.x.x/pop/novalidate-cert/notls/debug}INBOX' Login: 'support-QGR' Password: Yes

Plugins list

barcode              Name: Barcode                        Version: 2.5.0      State: Enabled
fields               Name: Champs supplémentaires         Version: 1.11.0     State: Installed / not activated
timelineticket       Name: Chronologie des tickets        Version: 9.4+1.0    State: Installed / not activated
datainjection        Name: Data injection                 Version: 2.7.1      State: Installed / not activated
escalade             Name: Escalades                      Version: 2.5.0      State: Enabled
fusioninventory      Name: FusionInventory                Version: 9.5.0+1.0  State: Enabled
flyvemdm             Name: Gestion d'appareil mobile Flyv Version: 2.0.0      State: To update
pdf                  Name: Impression pdf                 Version: 1.6.0      State: Installed / not activated
mailanalyzer         Name: Mail Analyzer                  Version: 1.6.1      State: Enabled
ocsinventoryng       Name: OCS Inventory NG               Version: 1.6.0      State: Installed / not activated
mreporting           Name: Plus de rapports               Version: 1.7.0      State: Enabled
reports              Name: Rapports                       Version: 1.13.1     State: Installed / not activated
dporegister          Name: Registre DPO                   Version: 1.4        State: Installed / not activated
dashboard            Name: Tableau de bord                Version: 0.9.8      State: Enabled
trasher commented 4 years ago

Any logs (glpi and/or system)? Have you tried to with plugins disabled?

trasher commented 4 years ago

Thi also may be a javascript issue, check you browser developer tools console also.

ppenin commented 4 years ago

Tests made with Firefox 78.0.1, Google Chrome 83.0.4103.116, Internet Explorer 11 same result no information in debug mode

below the last php error logs :

[2020-07-09 11:19:39] glpiphplog.CRITICAL: *** Uncaught Exception Error: Class 'DomainItem' not found in /var/www/html/glpi/plugins/fusioninventory/inc/agent.class.php at line 1045 Backtrace : plugins/fusioninventory/inc/agent.class.php:1084 PluginFusioninventoryAgent->getAgentBaseURLs() plugins/fusioninventory/inc/agent.class.php:885 PluginFusioninventoryAgent->getAgentStatusURLs() ...s/fusioninventory/inc/agentwakeup.class.php:188 PluginFusioninventoryAgent->getStatus() inc/crontask.class.php:847 PluginFusioninventoryAgentWakeup::cronWakeupAgents() front/crontask.form.php:49 CronTask::launch()

[2020-07-09 11:26:19] glpiphplog.WARNING: *** PHP Warning (2): mysqli::real_connect(): (HY000/2002): No such file or directory in /var/www/html/glpi/inc/dbmysql.class.php at line 185 Backtrace : inc/dbmysql.class.php:185 mysqli->real_connect() inc/dbmysql.class.php:147 DBmysql->connect() inc/dbconnection.class.php:192 DBmysql->__construct() inc/dbconnection.class.php:274 DBConnection::switchToMaster() inc/config.php:85 DBConnection::establishDBConnection() inc/includes.php:48 include_once() plugins/fusioninventory/index.php:49 include()

[2020-07-09 11:26:23] glpiphplog.WARNING: *** PHP Warning (2): mysqli::real_connect(): (HY000/2002): No such file or directory in /var/www/html/glpi/inc/dbmysql.class.php at line 185 Backtrace : inc/dbmysql.class.php:185 mysqli->real_connect() inc/dbmysql.class.php:147 DBmysql->connect() inc/dbconnection.class.php:192 DBmysql->__construct() inc/dbconnection.class.php:274 DBConnection::switchToMaster() inc/config.php:85 DBConnection::establishDBConnection() inc/includes.php:48 include_once() plugins/fusioninventory/index.php:49 include()

[2020-07-09 11:26:25] glpiphplog.WARNING: *** PHP Warning (2): mysqli::real_connect(): (HY000/2002): No such file or directory in /var/www/html/glpi/inc/dbmysql.class.php at line 185 Backtrace : inc/dbmysql.class.php:185 mysqli->real_connect() inc/dbmysql.class.php:147 DBmysql->connect() inc/dbconnection.class.php:192 DBmysql->__construct() inc/dbconnection.class.php:274 DBConnection::switchToMaster() inc/config.php:85 DBConnection::establishDBConnection() inc/includes.php:48 include_once() plugins/fusioninventory/index.php:49 include()

[2020-07-09 11:26:30] glpiphplog.WARNING: *** PHP Warning (2): mysqli::real_connect(): (HY000/2002): No such file or directory in /var/www/html/glpi/inc/dbmysql.class.php at line 185 Backtrace : inc/dbmysql.class.php:185 mysqli->real_connect() inc/dbmysql.class.php:147 DBmysql->connect() inc/dbconnection.class.php:192 DBmysql->__construct() inc/dbconnection.class.php:274 DBConnection::switchToMaster() inc/config.php:85 DBConnection::establishDBConnection() inc/includes.php:48 include_once() plugins/fusioninventory/index.php:49 include()

[2020-07-09 11:26:32] glpiphplog.WARNING: *** PHP Warning (2): mysqli::real_connect(): (HY000/2002): No such file or directory in /var/www/html/glpi/inc/dbmysql.class.php at line 185 Backtrace : inc/dbmysql.class.php:185 mysqli->real_connect() inc/dbmysql.class.php:147 DBmysql->connect() inc/dbconnection.class.php:192 DBmysql->__construct() inc/dbconnection.class.php:274 DBConnection::switchToMaster() inc/config.php:85 DBConnection::establishDBConnection() inc/includes.php:48 include_once() plugins/fusioninventory/index.php:49 include()

[2020-07-09 11:27:01] glpiphplog.WARNING: *** PHP Warning (2): mysqli::real_connect(): (HY000/2002): No such file or directory in /var/www/html/glpi/inc/dbmysql.class.php at line 185 Backtrace : inc/dbmysql.class.php:185 mysqli->real_connect() inc/dbmysql.class.php:147 DBmysql->connect() inc/dbconnection.class.php:192 DBmysql->__construct() inc/dbconnection.class.php:274 DBConnection::switchToMaster() inc/config.php:85 DBConnection::establishDBConnection() inc/includes.php:48 include_once() front/cron.php:38 include()

[2020-07-09 11:27:03] glpiphplog.WARNING: *** PHP Warning (2): mysqli::real_connect(): (HY000/2002): No such file or directory in /var/www/html/glpi/inc/dbmysql.class.php at line 185 Backtrace : inc/dbmysql.class.php:185 mysqli->real_connect() inc/dbmysql.class.php:147 DBmysql->connect() inc/dbconnection.class.php:192 DBmysql->__construct() inc/dbconnection.class.php:274 DBConnection::switchToMaster() inc/config.php:85 DBConnection::establishDBConnection() inc/includes.php:48 include_once() plugins/fusioninventory/index.php:49 include()

[2020-07-09 11:27:11] glpiphplog.WARNING: *** PHP Warning (2): mysqli::real_connect(): (HY000/2002): No such file or directory in /var/www/html/glpi/inc/dbmysql.class.php at line 185 Backtrace : inc/dbmysql.class.php:185 mysqli->real_connect() inc/dbmysql.class.php:147 DBmysql->connect() inc/dbconnection.class.php:192 DBmysql->__construct() inc/dbconnection.class.php:274 DBConnection::switchToMaster() inc/config.php:85 DBConnection::establishDBConnection() inc/includes.php:48 include_once() plugins/fusioninventory/index.php:49 include()

[2020-07-09 11:27:12] glpiphplog.WARNING: *** PHP Warning (2): mysqli::real_connect(): (HY000/2002): No such file or directory in /var/www/html/glpi/inc/dbmysql.class.php at line 185 Backtrace : inc/dbmysql.class.php:185 mysqli->real_connect() inc/dbmysql.class.php:147 DBmysql->connect() inc/dbconnection.class.php:192 DBmysql->__construct() inc/dbconnection.class.php:274 DBConnection::switchToMaster() inc/config.php:85 DBConnection::establishDBConnection() inc/includes.php:48 include_once() plugins/fusioninventory/index.php:49 include()

[2020-07-09 11:27:19] glpiphplog.WARNING: *** PHP Warning (2): mysqli::real_connect(): (HY000/2002): No such file or directory in /var/www/html/glpi/inc/dbmysql.class.php at line 185 Backtrace : inc/dbmysql.class.php:185 mysqli->real_connect() inc/dbmysql.class.php:147 DBmysql->connect() inc/dbconnection.class.php:192 DBmysql->__construct() inc/dbconnection.class.php:274 DBConnection::switchToMaster() inc/config.php:85 DBConnection::establishDBConnection() inc/includes.php:48 include_once() plugins/fusioninventory/index.php:49 include()

[2020-07-09 12:09:09] glpiphplog.WARNING: Test logger

ppenin commented 4 years ago

everything works again after applying the fix Thank's a lot