[9.4 / 9.5] Business rules criteria on category (completename and code) doesn't fully work

[AlanBadier]

How to reproduce :

contains condition (but I think others like "regex" doesn't work either) on category completename or code never trigger

Several things about that :

• On update, when you modify the itil category, the criteria on "code" is never triggered, because the validation method of criteria search for "itilcategories_id_code" in input array (because of only_criteria parameter), but only 'itilcategories_id' is present. Need to modify ruleticketcollection.class.php on method prepareInputDataForProcess to add itilcategories_id_code in input array on itilcategories_id change

• Because of "dropdown" type on criteria, the field passed to the 'match' function is always (I think ?) the "name" field of category, but in itilcategories_id_cn and itilcategories_id_code criteria it would be nice to fill the $input array with the right field value, and removing the dropdown type on category completename criteria

i've quickly fixed this bug locally with this code onruleticketcollection.class.php:123

if (isset($input['itilcategories_id'])) {
         $itilcategory = new ITILCategory();
         $itilcategory->getFromDB($input['itilcategories_id']);

         $input['itilcategories_id_cn']   = $itilcategory->fields['completename'];
         $input['itilcategories_id_code'] = $itilcategory->fields['code'];
}

But it's not the most effective way to do it I think

Alan

[eduardospinola]

I'm having the same problem here.

[WebGregGit]

Try to upgrade - we already have version 9.5.2 which has quite a few bug fixes.

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