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glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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[GLPI 9.5.1 & 9.5.2] Problem Group in "Assigned to" area #8070

Closed cp61 closed 3 years ago

cp61 commented 4 years ago

Describe the bug

Since the passage in 9.5.1, when a ticket has already been created, the technician (or other profile) who wants to assign a group to the ticket can only assign the groups to which it belongs.

Unable to see the other groups of the entity, whereas in 9.4.6 the problem did not appear.

Page(s) URL

http://xxxxxxx/glpi/front/ticket.form.php?id=

To reproduce

Steps to reproduce the behavior:

  1. Go to http://xxxxxx/glpi/front/ticket.form.php
  2. I assigned a category
  3. Click on 'group' in 'assigned to'
  4. I see all groups
  5. I create my ticket
  6. I go back to the same ticket to change groups
  7. if I want to change group, I see 0 or 1 group

Expected behavior

When creating the ticket, I could select 3 groups in the "assigned to" area. after the creation of the ticket I no longer have the means to select the 3. I see only the group the groups to which he is assigned

Screenshots

Create new ticket image

After Create ticket

image

Your GLPI setup (you can find it in Setup > General menu, System tab)

[code]

GLPI 9.5.1 (/glpi => /var/www/html/glpi)
Installation mode: TARBALL

Server

Operating system: Linux SRV-GLPI 4.19.0-10-amd64 #1 SMP Debian 4.19.132-1 (2020-07-24) x86_64
PHP 7.3.19-1~deb10u1 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bz2,
    calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml,
    mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg,
    sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="30" memory_limit="128M" post_max_size="8M" safe_mode="" session.save_handler="files"
    upload_max_filesize="2M" 
Software: Apache/2.4.38 (Debian) (Apache/2.4.38 (Debian) Server at srv-glpi.sdis.local Port 80)
    Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0
Server Software: Debian 10
    Server Version: 10.3.23-MariaDB-0+deb10u1
    Server SQL Mode: 
    Parameters: glpi@localhost/glpi
    Host info: Localhost via UNIX socket

PHP version is at least 7.2.0 - Perfect!PHP version is at least 7.2.0 - Perfect!
Sessions support is available - Perfect!Sessions support is available - Perfect!
Allocated memory > 64 Mio - Perfect!Allocated memory > 64 Mio - Perfect!
mysqli extension is installedmysqli extension is installed
ctype extension is installedctype extension is installed
fileinfo extension is installedfileinfo extension is installed
json extension is installedjson extension is installed
mbstring extension is installedmbstring extension is installed
iconv extension is installediconv extension is installed
zlib extension is installedzlib extension is installed
curl extension is installedcurl extension is installed
gd extension is installedgd extension is installed
simplexml extension is installedsimplexml extension is installed
intl extension is installedintl extension is installed
ldap extension is installedldap extension is installed
apcu extension is installedapcu extension is installed
Zend OPcache extension is installedZend OPcache extension is installed
xmlrpc extension is installedxmlrpc extension is installed
CAS extension is installedCAS extension is installed
exif extension is installedexif extension is installed
zip extension is installedzip extension is installed
bz2 extension is installedbz2 extension is installed
sodium extension is installedsodium extension is installed
Database version seems correct (10.3.23) - Perfect!Database version seems correct (10.3.23) - Perfect!
Access to timezone database (mysql) is not allowed.Access to timezone database (mysql) is not allowed.
The log file has been created successfully.The log file has been created successfully.
Write access to /var/www/html/glpi/config has been validated.Write access to /var/www/html/glpi/config has been validated.
Write access to /var/www/html/glpi/files has been validated.Write access to /var/www/html/glpi/files has been validated.
Write access to /var/www/html/glpi/files/_dumps has been validated.Write access to /var/www/html/glpi/files/_dumps has been validated.
Write access to /var/www/html/glpi/files/_sessions has been validated.Write access to /var/www/html/glpi/files/_sessions has been validated.
Write access to /var/www/html/glpi/files/_cron has been validated.Write access to /var/www/html/glpi/files/_cron has been validated.
Write access to /var/www/html/glpi/files/_graphs has been validated.Write access to /var/www/html/glpi/files/_graphs has been validated.
Write access to /var/www/html/glpi/files/_lock has been validated.Write access to /var/www/html/glpi/files/_lock has been validated.
Write access to /var/www/html/glpi/files/_plugins has been validated.Write access to /var/www/html/glpi/files/_plugins has been validated.
Write access to /var/www/html/glpi/files/_tmp has been validated.Write access to /var/www/html/glpi/files/_tmp has been validated.
Write access to /var/www/html/glpi/files/_cache has been validated.Write access to /var/www/html/glpi/files/_cache has been validated.
Write access to /var/www/html/glpi/files/_rss has been validated.Write access to /var/www/html/glpi/files/_rss has been validated.
Write access to /var/www/html/glpi/files/_uploads has been validated.Write access to /var/www/html/glpi/files/_uploads has been validated.
Write access to /var/www/html/glpi/files/_pictures has been validated.Write access to /var/www/html/glpi/files/_pictures has been validated.
Write access to /var/www/html/glpi/marketplace has been validated.Write access to /var/www/html/glpi/marketplace has been validated.
Web access to the files directory should not be allowed but this cannot be checked automatically on this instance. Make sure access to error log file (/glpi/files/_log/php-errors.log) is forbidden; otherwise review .htaccess file and web server configuration.Web access to the files directory should not be allowed but this cannot be checked automatically on this instance.
Make sure access to error log file (/glpi/files/_log/php-errors.log) is forbidden; otherwise review .htaccess file and web server configuration.

GLPI constants

GLPI_ROOT: /var/www/html/glpi
GLPI_CONFIG_DIR: /var/www/html/glpi/config
GLPI_VAR_DIR: /var/www/html/glpi/files
GLPI_MARKETPLACE_DIR: /var/www/html/glpi/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_PRERELEASES: 
GLPI_USER_AGENT_EXTRA_COMMENTS: 
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_FORCE_EMPTY_SQL_MODE: 1
GLPI_DOC_DIR: /var/www/html/glpi/files
GLPI_CACHE_DIR: /var/www/html/glpi/files/_cache
GLPI_CRON_DIR: /var/www/html/glpi/files/_cron
GLPI_DUMP_DIR: /var/www/html/glpi/files/_dumps
GLPI_GRAPH_DIR: /var/www/html/glpi/files/_graphs
GLPI_LOCAL_I18N_DIR: /var/www/html/glpi/files/_locales
GLPI_LOCK_DIR: /var/www/html/glpi/files/_lock
GLPI_LOG_DIR: /var/www/html/glpi/files/_log
GLPI_PICTURE_DIR: /var/www/html/glpi/files/_pictures
GLPI_PLUGIN_DOC_DIR: /var/www/html/glpi/files/_plugins
GLPI_RSS_DIR: /var/www/html/glpi/files/_rss
GLPI_SESSION_DIR: /var/www/html/glpi/files/_sessions
GLPI_TMP_DIR: /var/www/html/glpi/files/_tmp
GLPI_UPLOAD_DIR: /var/www/html/glpi/files/_uploads
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: /var/www/html/glpi/locales
GLPI_VERSION: 9.5.1
GLPI_SCHEMA_VERSION: 9.5.0
GLPI_MIN_PHP: 7.2.0
GLPI_YEAR: 2020

Libraries

htmlawed/htmlawed version 1.2.5 in (/var/www/html/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.1.6 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.5 in (/var/www/html/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.3.5 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/html/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib)
laminas/laminas-cache in (/var/www/html/glpi/vendor/laminas/laminas-cache/src)
laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-serializer in (/var/www/html/glpi/vendor/laminas/laminas-serializer/src)
monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src)
elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/html/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/html/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/var/www/html/glpi/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src)
mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src)
wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src)
phpCas version 1.3.6 in (/usr/share/php/CAS/source)

SQL replicas

Not active

Notifications

Plugins list

    news                 Name: Alertes                        Version: 1.7.0      State: Enabled
    fields               Name: Champs supplémentaires         Version: 1.11.0     State: Enabled
    behaviors            Name: Comportements                  Version: 2.4.1      State: Enabled
    escalade             Name: Escalades                      Version: 2.6.0      State: Enabled
    formcreator          Name: Form Creator                   Version: 2.10.2     State: Enabled
    pdf                  Name: Impression pdf                 Version: 1.7.0      State: Enabled
    mreporting           Name: Plus de rapports               Version: 1.7.0      State: Enabled

[/code]
cedric-anne commented 4 years ago

Hi,

I cannot reproduce. Can you try to deactivate your plugins and reproduce the issue ? Groups filtering may be done by one of your plugins.

Regards

cp61 commented 4 years ago

Hello,

Indeed it is the "Escalade" plugin that was causing me problems.

With the change of version of GLPI and the Plugin, the option "Activate filtering on allocation groups" is put to work

Last question, Is it a deliberate choice to now fall on the "traitement du ticket" section rather than the "ticket" section when we are on a ticket?

cedric-anne commented 3 years ago

Last question, Is it a deliberate choice to now fall on the "traitement du ticket" section rather than the "ticket" section when we are on a ticket?

Yes, it is.

I close this issue as initial bug was not due to GLPI.

Regards