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GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
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[9.5bf] - Unexpected redirection to central when creating a ticket #8433

Closed btry closed 3 years ago

btry commented 3 years ago

Describe the bug

When I create a ticket and choose a value for ITIL category or requester the page refreshes itself, and while the page is beind downloaded, a redirection ocurs and brings me to front/central.php

Might ocur for other fields which trigger a refresh when changed (not checked)

Page(s) URL

front/ticket.form.php

To reproduce

Steps to reproduce the behavior:

  1. disable all plugins
  2. set ITIL category mandatory in the default ticket template
  3. Set a predefined description containing a inline picture
  4. set a predefined document
  5. open ticket creation form
  6. choose a category, the page refreshes, begins to show the ticket form, then refreshes again to show the central.

EDIT : I found as of 2021-01-08 that predefined description and predefined document seems to be the requirements to reproduce.

Expected behavior

The redirection should end on the ticket creation form with updated content

Logs

no log available

Screenshots

If applicable, add screenshots to help explain your problem.

Additional context

Problem observed with 9.5/bugfixes, commit 39ecaf756b. Updated to HEAD to verify if it still occurs (and it does).

github-actions[bot] commented 3 years ago

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

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