The "Total duration" is not displayed in problems.

[jnsc]

Describe the bug

The total duration field is always 0

Page(s) URL

glpi/front/problem.form.php

To reproduce

Steps to reproduce the behavior:

1. Create a new problem
2. Set a total duration
3. Open the newly opened problem

Expected behavior

Display the time set in step2.

Logs No

Screenshots

If applicable, add screenshots to help explain your problem.

Your GLPI setup (you can find it in Setup > General menu, System tab)

[code]   GLPI 9.5.4 (/glpi => /var/www/glpi) Installation mode: TARBALL
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Operating system: Linux p1glpi1a 4.19.0-14-amd64 #1 SMP Debian 4.19.171-2 (2021-01-30) x86_64 PHP 7.3.27-1~deb10u1 apache2handler (Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bz2,   calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml,    mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, sodium, standard, sysvmsg,   sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib) Setup: max_execution_time="600" memory_limit="256M" post_max_size="15M" safe_mode="" session.save_handler="files"     upload_max_filesize="15M"  Software: Apache ()  Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:86.0) Gecko/20100101 Firefox/86.0 Server Software: Debian 10   Server Version: 10.3.27-MariaDB-0+deb10u1   Server SQL Mode:    Parameters: glpi@localhost/glpi     Host info: Localhost via UNIX socket     PHP version is at least 7.2.0 - Perfect! Sessions support is available - Perfect! Allocated memory > 64 Mio - Perfect! mysqli extension is installed ctype extension is installed fileinfo extension is installed json extension is installed mbstring extension is installed iconv extension is installed zlib extension is installed curl extension is installed gd extension is installed simplexml extension is installed intl extension is installed ldap extension is installed apcu extension is installed Zend OPcache extension is installed xmlrpc extension is installed CAS extension is installed exif extension is installed zip extension is installed bz2 extension is installed sodium extension is installed Database version seems correct (10.3.27) - Perfect! Timezones seems loaded in database The log file has been created successfully. Write access to /var/lib/glpi/_cache has been validated. Write access to /etc/glpi/ has been validated. Write access to /var/lib/glpi/_cron has been validated. Write access to /var/lib/glpi has been validated. Write access to /var/lib/glpi/_dumps has been validated. Write access to /var/lib/glpi/_graphs has been validated. Write access to /var/lib/glpi/_lock has been validated. Write access to /var/lib/glpi/_pictures has been validated. Write access to /var/lib/glpi/_plugins has been validated. Write access to /var/lib/glpi/_rss has been validated. Write access to /var/lib/glpi/_sessions has been validated. Write access to /var/lib/glpi/_tmp has been validated. Write access to /var/lib/glpi/_uploads has been validated. Write access to /var/www/glpi/marketplace has been validated.

GLPI_ROOT: /var/www/glpi GLPI_CONFIG_DIR: /etc/glpi/ GLPI_VAR_DIR: /var/lib/glpi GLPI_LOG_DIR: /var/log/glpi GLPI_MARKETPLACE_DIR: /var/www/glpi/marketplace GLPI_USE_CSRF_CHECK: 1 GLPI_CSRF_EXPIRES: 7200 GLPI_CSRF_MAX_TOKENS: 100 GLPI_USE_IDOR_CHECK: 1 GLPI_IDOR_EXPIRES: 7200 GLPI_ALLOW_IFRAME_IN_RICH_TEXT:  GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org GLPI_INSTALL_MODE: TARBALL GLPI_NETWORK_MAIL: glpi@teclib.com GLPI_NETWORK_SERVICES: https://services.glpi-network.com GLPI_MARKETPLACE_PRERELEASES:  GLPI_USER_AGENT_EXTRA_COMMENTS:  GLPI_AJAX_DASHBOARD: 1 GLPI_CALDAV_IMPORT_STATE: 0 GLPI_DEMO_MODE: 0 GLPI_FORCE_EMPTY_SQL_MODE: 1 GLPI_DOC_DIR: /var/lib/glpi GLPI_CACHE_DIR: /var/lib/glpi/_cache GLPI_CRON_DIR: /var/lib/glpi/_cron GLPI_DUMP_DIR: /var/lib/glpi/_dumps GLPI_GRAPH_DIR: /var/lib/glpi/_graphs GLPI_LOCAL_I18N_DIR: /var/lib/glpi/_locales GLPI_LOCK_DIR: /var/lib/glpi/_lock GLPI_PICTURE_DIR: /var/lib/glpi/_pictures GLPI_PLUGIN_DOC_DIR: /var/lib/glpi/_plugins GLPI_RSS_DIR: /var/lib/glpi/_rss GLPI_SESSION_DIR: /var/lib/glpi/_sessions GLPI_TMP_DIR: /var/lib/glpi/_tmp GLPI_UPLOAD_DIR: /var/lib/glpi/_uploads GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/ GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/ GLPI_I18N_DIR: /var/www/glpi/locales GLPI_VERSION: 9.5.4 GLPI_SCHEMA_VERSION: 9.5.4 GLPI_MIN_PHP: 7.2.0 GLPI_YEAR: 2021

htmlawed/htmlawed version 1.2.5 in (/var/www/glpi/vendor/htmlawed/htmlawed) phpmailer/phpmailer version 6.1.6 in (/var/www/glpi/vendor/phpmailer/phpmailer/src) simplepie/simplepie version 1.5.6 in (/var/www/glpi/vendor/simplepie/simplepie/library) tecnickcom/tcpdf version 6.3.5 in (/var/www/glpi/vendor/tecnickcom/tcpdf) michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf) true/punycode in (/var/www/glpi/vendor/true/punycode/src) iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink) sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV) sabre/http in (/var/www/glpi/vendor/sabre/http/lib) sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib) sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib) laminas/laminas-cache in (/var/www/glpi/vendor/laminas/laminas-cache/src) laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src) laminas/laminas-serializer in (/var/www/glpi/vendor/laminas/laminas-serializer/src) monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog) sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src) elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src) symfony/console in (/var/www/glpi/vendor/symfony/console) scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src) laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol) laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src) rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src) blueimp/jquery-file-upload in (/var/www/glpi/vendor/blueimp/jquery-file-upload/server/php) ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src) psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log) psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src) mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors) guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src) guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src) wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src) paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src) phpCas version 1.3.6 in (/usr/share/php/CAS/source)

fields               Name: Champs supplémentaires         Version: 1.12.3     State: Enabled    formcreator          Name: Form Creator                   Version: 2.11.2     State: Enabled    mailanalyzer         Name: Mail Analyzer                  Version: 2.0.1      State: Enabled    satisfaction         Name: More satisfaction              Version: 1.5.1      State: Enabled    dashboard            Name: Tableau de bord                Version: 1.0.2      State: Enabled    tasklists            Name: Tasks list                     Version: 1.6.2      State: Enabled
[/code]

Additional context

Add any other context about the problem here.

[cedric-anne]

As discussed in #8831, this field should not be shown on update form.

The fix should be to apply to the changes and problems what is currently done on the tickets:

• the actiontime field should be visible only on creation form,
• when the value of actiontime field is > 0 on item creation, a task should be created automatically (see Ticket::post_addItem()).

As I can see in the code, actiontime of corresponding ITIL item is updated each time a task actiontime is updated.

[github-actions[bot]]

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue. If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

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