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glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.
https://glpi-project.org
GNU General Public License v3.0
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It's not possible associate a Ticket with a Project #9162

Closed eduardomozart closed 3 years ago

eduardomozart commented 3 years ago

Describe the bug

It's not possible associate a Ticket with a Project, even the "Projects" existing on "Items" tab from Ticket view.

Page(s) URL

https://glpi.example.com/front/project.form.php?id=14

To reproduce

Steps to reproduce the behavior:

  1. Go to 'Projects'
  2. Click on a project
  3. Scroll down to Items tab
  4. "Ticket" isn't shown into dropdown menu.

Expected behavior

It should be possible to associate a Ticket with a Project, because a Ticket may motivate changes into task evolved into a Project.

Logs

No errors is thrown into <GLPI_ROOT>\files\_log\php-errors.log and <GLPI_ROOT>\files\_log\sql-errors.log.

Screenshots

None.

Your GLPI setup (you can find it in Setup > General menu, System tab)

[code]
GLPI 9.5.5 ( => /var/www/clients/client0/web1/web)
Installation mode: TARBALL

Server

Operating system: Linux ispconfig.example.com 4.18.0-240.22.1.el8_3.x86_64 #1 SMP Thu Apr 8 19:01:30 UTC 2021 x86_64
PHP 7.3.28 fpm-fcgi (Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bcmath, bz2, calendar, cgi-fcgi,
    ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mcrypt,
    mysql, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, shmop, snmp, soap, sockets, sodium, sqlite3,
    standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="600" memory_limit="256M" post_max_size="150 M" safe_mode="" session.save_handler="files"
    upload_max_filesize="150M" 
Software: Apache ()
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
Server Software: MariaDB Server
    Server Version: 10.3.28-MariaDB
    Server SQL Mode: 
    Parameters: c0glpiuser@localhost/c0glpi
    Host info: Localhost via UNIX socket

PHP version is at least 7.2.0 - Perfect!PHP version is at least 7.2.0 - Perfect!
Sessions support is available - Perfect!Sessions support is available - Perfect!
Allocated memory > 64 Mio - Perfect!Allocated memory > 64 Mio - Perfect!
mysqli extension is installedmysqli extension is installed
ctype extension is installedctype extension is installed
fileinfo extension is installedfileinfo extension is installed
json extension is installedjson extension is installed
mbstring extension is installedmbstring extension is installed
iconv extension is installediconv extension is installed
zlib extension is installedzlib extension is installed
curl extension is installedcurl extension is installed
gd extension is installedgd extension is installed
simplexml extension is installedsimplexml extension is installed
intl extension is installedintl extension is installed
ldap extension is installedldap extension is installed
apcu extension is installedapcu extension is installed
Zend OPcache extension is installedZend OPcache extension is installed
xmlrpc extension is installedxmlrpc extension is installed
CAS extension is installedCAS extension is installed
exif extension is installedexif extension is installed
zip extension is installedzip extension is installed
bz2 extension is installedbz2 extension is installed
sodium extension is installedsodium extension is installed
Database version seems correct (10.3.28) - Perfect!Database version seems correct (10.3.28) - Perfect!
Timezones seems loaded in databaseTimezones seems loaded in database
The log file has been created successfully.The log file has been created successfully.
Write access to /var/www/clients/client0/web1/web/files/_cache has been validated.Write access to /var/www/clients/client0/web1/web/files/_cache has been validated.
Write access to /var/www/clients/client0/web1/web/config has been validated.Write access to /var/www/clients/client0/web1/web/config has been validated.
Write access to /var/www/clients/client0/web1/web/files/_cron has been validated.Write access to /var/www/clients/client0/web1/web/files/_cron has been validated.
Write access to /var/www/clients/client0/web1/web/files has been validated.Write access to /var/www/clients/client0/web1/web/files has been validated.
Write access to /var/www/clients/client0/web1/web/files/_dumps has been validated.Write access to /var/www/clients/client0/web1/web/files/_dumps has been validated.
Write access to /var/www/clients/client0/web1/web/files/_graphs has been validated.Write access to /var/www/clients/client0/web1/web/files/_graphs has been validated.
Write access to /var/www/clients/client0/web1/web/files/_lock has been validated.Write access to /var/www/clients/client0/web1/web/files/_lock has been validated.
Write access to /var/www/clients/client0/web1/web/files/_pictures has been validated.Write access to /var/www/clients/client0/web1/web/files/_pictures has been validated.
Write access to /var/www/clients/client0/web1/web/files/_plugins has been validated.Write access to /var/www/clients/client0/web1/web/files/_plugins has been validated.
Write access to /var/www/clients/client0/web1/web/files/_rss has been validated.Write access to /var/www/clients/client0/web1/web/files/_rss has been validated.
Write access to /var/www/clients/client0/web1/web/files/_sessions has been validated.Write access to /var/www/clients/client0/web1/web/files/_sessions has been validated.
Write access to /var/www/clients/client0/web1/web/files/_tmp has been validated.Write access to /var/www/clients/client0/web1/web/files/_tmp has been validated.
Write access to /var/www/clients/client0/web1/web/files/_uploads has been validated.Write access to /var/www/clients/client0/web1/web/files/_uploads has been validated.
Write access to /var/www/clients/client0/web1/web/marketplace has been validated.Write access to /var/www/clients/client0/web1/web/marketplace has been validated.
Web access to files directory is protectedWeb access to files directory is protected
For security reasons, SELinux mode should be Enforcing.For security reasons, SELinux mode should be Enforcing.

GLPI constants

GLPI_ROOT: /var/www/clients/client0/web1/web
GLPI_CONFIG_DIR: /var/www/clients/client0/web1/web/config
GLPI_VAR_DIR: /var/www/clients/client0/web1/web/files
GLPI_MARKETPLACE_DIR: /var/www/clients/client0/web1/web/marketplace
GLPI_USE_CSRF_CHECK: 1
GLPI_CSRF_EXPIRES: 7200
GLPI_CSRF_MAX_TOKENS: 100
GLPI_USE_IDOR_CHECK: 1
GLPI_IDOR_EXPIRES: 7200
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: 
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org
GLPI_INSTALL_MODE: TARBALL
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com
GLPI_MARKETPLACE_PRERELEASES: 
GLPI_MARKETPLACE_ALLOW_OVERRIDE: 1
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: 1
GLPI_USER_AGENT_EXTRA_COMMENTS: 
GLPI_AJAX_DASHBOARD: 1
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: 0
GLPI_FORCE_EMPTY_SQL_MODE: 1
GLPI_DOC_DIR: /var/www/clients/client0/web1/web/files
GLPI_CACHE_DIR: /var/www/clients/client0/web1/web/files/_cache
GLPI_CRON_DIR: /var/www/clients/client0/web1/web/files/_cron
GLPI_DUMP_DIR: /var/www/clients/client0/web1/web/files/_dumps
GLPI_GRAPH_DIR: /var/www/clients/client0/web1/web/files/_graphs
GLPI_LOCAL_I18N_DIR: /var/www/clients/client0/web1/web/files/_locales
GLPI_LOCK_DIR: /var/www/clients/client0/web1/web/files/_lock
GLPI_LOG_DIR: /var/www/clients/client0/web1/web/files/_log
GLPI_PICTURE_DIR: /var/www/clients/client0/web1/web/files/_pictures
GLPI_PLUGIN_DOC_DIR: /var/www/clients/client0/web1/web/files/_plugins
GLPI_RSS_DIR: /var/www/clients/client0/web1/web/files/_rss
GLPI_SESSION_DIR: /var/www/clients/client0/web1/web/files/_sessions
GLPI_TMP_DIR: /var/www/clients/client0/web1/web/files/_tmp
GLPI_UPLOAD_DIR: /var/www/clients/client0/web1/web/files/_uploads
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/glpi-plugins/
GLPI_I18N_DIR: /var/www/clients/client0/web1/web/locales
GLPI_VERSION: 9.5.5
GLPI_SCHEMA_VERSION: 9.5.5
GLPI_MIN_PHP: 7.2.0
GLPI_YEAR: 2021

Libraries

htmlawed/htmlawed version 1.2.5 in (/var/www/clients/client0/web1/web/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.1.6 in (/var/www/clients/client0/web1/web/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.6 in (/var/www/clients/client0/web1/web/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.3.5 in (/var/www/clients/client0/web1/web/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/clients/client0/web1/web/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/clients/client0/web1/web/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/clients/client0/web1/web/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/clients/client0/web1/web/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/clients/client0/web1/web/vendor/sabre/http/lib)
sabre/uri in (/var/www/clients/client0/web1/web/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/clients/client0/web1/web/vendor/sabre/vobject/lib)
laminas/laminas-cache in (/var/www/clients/client0/web1/web/vendor/laminas/laminas-cache/src)
laminas/laminas-i18n in (/var/www/clients/client0/web1/web/vendor/laminas/laminas-i18n/src)
laminas/laminas-serializer in (/var/www/clients/client0/web1/web/vendor/laminas/laminas-serializer/src)
monolog/monolog in (/var/www/clients/client0/web1/web/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/clients/client0/web1/web/vendor/sebastian/diff/src)
elvanto/litemoji in (/var/www/clients/client0/web1/web/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/clients/client0/web1/web/vendor/symfony/console)
scssphp/scssphp in (/var/www/clients/client0/web1/web/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/clients/client0/web1/web/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/clients/client0/web1/web/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/clients/client0/web1/web/vendor/rlanvin/php-rrule/src)
blueimp/jquery-file-upload in (/var/www/clients/client0/web1/web/vendor/blueimp/jquery-file-upload/server/php)
ramsey/uuid in (/var/www/clients/client0/web1/web/vendor/ramsey/uuid/src)
psr/log in (/var/www/clients/client0/web1/web/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/clients/client0/web1/web/vendor/psr/simple-cache/src)
mexitek/phpcolors in (/var/www/clients/client0/web1/web/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/clients/client0/web1/web/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/clients/client0/web1/web/vendor/guzzlehttp/psr7/src)
wapmorgan/unified-archive in (/var/www/clients/client0/web1/web/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/clients/client0/web1/web/vendor/paragonie/sodium_compat/src)
phpCas version 1.3.8 in (/usr/share/pear)

LDAP directories

Server: 'ldaps://example.com', Port: '389', BaseDN: 'OU=example,DC=example,DC=com', Connection filter:
        '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))',
        RootDN: 'glpiaduser@example.com', Use TLS: none

SQL replicas

Not active

Notifications

Way of sending emails: SMTP+SSL (glpi@example.com@smtp.kinghost.net)

Mails receivers

Name: 'glpi@example.com' Active: Yes
    Server: '{pop.kinghost.net:995/pop/ssl/validate-cert}' Login: 'glpi@example.com' Password: Yes

Plugins list

    archires             Name: Arquiteturas de Rede           Version: 2.7.0      State: Enabled
    fields               Name: Campos adicionais              Version: 1.12.5     State: Installed / not activated
    behaviors            Name: Comportamentos                 Version: 2.5.0      State: Enabled
    accounts             Name: Contas                         Version: 2.6.0      State: Enabled
    fusioninventory      Name: FusionInventory                Version: 9.5+3.0    State: Enabled
    genericobject        Name: Gerenciamento de objetos       Version: 2.10.1     State: Enabled
    manufacturersimports Name: Importação de fornecedores     Version: 2.3.1      State: Enabled
    pdf                  Name: Imprimir em PDF                Version: 2.0.0      State: Enabled
    mreporting           Name: Mais Relatórios                Version: 1.7.3      State: Enabled
    printercounters      Name: Printer counters               Version: 1.7.0      State: Enabled
    reports              Name: Relatórios                     Version: 1.14.1     State: Enabled
    taskdrop             Name: TaskDrop                       Version: 1.2.0      State: Enabled
[/code]

Additional context

I believe this link between Tickets and Projects maybe included into the next GLPI major version, but couldn't find any information into the Roadmap tab, so I decided to open an issue.

cedric-anne commented 3 years ago

Hi,

Unless I am wrong, it is possible to link project to tickets using the Itil items tab of a project, or the Projects tab of a Ticket.

Regards

eduardomozart commented 3 years ago

Oh, I see. The ticket was already closed, so the Project dropdown wasn't shown. Maybe a message could be added to the GLPI informing that the Ticket is closed so it's not possible to associate a Project into it?