[Safari] Secondary subtitles list is not visible

[sh-cho]

It only happens on Safari. Can you check @WingCH ? :)

[WingCH]

i am work normally.

Can get me your netflix link?

[sh-cho]

https://www.netflix.com/watch/81488262?trackId=254015180&tctx=0%2C0%2C1d5bb5a3-0672-4220-a4af-8b71ab254824-227645080%2C8c9bf957-000b-4914-b831-764e7944a72b_119804429X20XX1650113595374%2C8c9bf957-000b-4914-b831-764e7944a72b_ROOT%2C%2C%2C

[WingCH]

cannot reproduce.. i am work normally.

[gmertes]

@sh-cho can you post the log? Refreshing once after starting playback doesn't fix it? One possible reason this can happen is if you don't let the nflx home page load completely before starting a show. Also hovering over the show tile for a few seconds before clicking it can sometimes fix this.

[sh-cho]

[Log] NflxMultiSubs> – "Injected: nflxmultisubs.min.js" (content.min.js, line 1, x2)
[Log] NflxMultiSubs> – "Version: 2.2.9" (nflxmultisubs.min.js, line 2)
[Log] NflxMultiSubs> – "Version: 2.2.9" (nflxmultisubs.min.js, line 2)
[Log] NflxMultiSubs> – "Intecerpted manifest: 81309354" (nflxmultisubs.min.js, line 2)
[Log] NflxMultiSubs> – "Intecerpted manifest: 81309354" (nflxmultisubs.min.js, line 2)
[Log] NflxMultiSubs> – "Activating manifest 81309354 (last=undefined)" (nflxmultisubs.min.js, line 2)
[Log] NflxMultiSubs> – "Language mode: " – "audio" (nflxmultisubs.min.js, line 2)
[Log] NflxMultiSubs> – "Default audio track language: en" (nflxmultisubs.min.js, line 2)
[Log] NflxMultiSubs> – "Subtitle #1 auto-enabled to match audio" (nflxmultisubs.min.js, line 2)
[Log] NflxMultiSubs> – "Subtitle \"영어 [CC]\" downloading" (nflxmultisubs.min.js, line 2)
[Debug] NflxMultiSubs> – "Selecting fastest server, candidates: " – ["https://ipv4-c013-hkg001", "https://ipv4-c020-pdx001", "https://ipv4-c035-pdx001"] (3) (nflxmultisubs.min.js, line 2)
[Log] NflxMultiSubs> – "Started: renderer loop" (nflxmultisubs.min.js, line 2)
[Log] NflxMultiSubs> – "hasNeoStyleControls: false" (nflxmultisubs.min.js, line 2)
[Debug] NflxMultiSubs> – "Fastest: https://ipv4-c035-pdx001" (nflxmultisubs.min.js, line 2)
[Log] NflxMultiSubs> – "Subtitle \"영어 [CC]\" loaded" (nflxmultisubs.min.js, line 2)

@gmertes

Subtitles list is still invisible but also somehow secondary subtitles is loaded at the same time.

Refreshing or other methods are not working so far 😒

[WingCH]

It seems to be some strange problems Have you tried reinstalling the plugin?

[sh-cho]

Yep still the same

[gmertes]

[Log] NflxMultiSubs> – "Injected: nflxmultisubs.min.js" (content.min.js, line 1, x2)
[Log] NflxMultiSubs> – "Version: 2.2.9" (nflxmultisubs.min.js, line 2)
[Log] NflxMultiSubs> – "Version: 2.2.9" (nflxmultisubs.min.js, line 2)

From these lines it looks as if the script is being injected 2 times. Rest of the log is normal. If the script is in fact loaded 2 times, that could cause conflicts in the sub list injection.

[lampy9]

This issue is happening on chrome now as well.

[gmertes]

This issue is happening on chrome now as well.

Uh oh. Likely that something else broke unrelated to this Safari issue. I'll investigate but I may need a few days.

[gmertes]

So, uh, any updates on this @sh-cho @WingCH ? 😅

[WingCH]

I've tried to reproduce the issue on my macbook but I wasn't able to do so. I am using the NflxMultiSubs App store version 2.4.3 and Safari version 16.2 (18614.3.7.1.5). 😵

[sh-cho]

@gmertes Hi, I forgot to reply. (sorry)

Unfortunately, it is still happening on me.. 😞 don't know why.

Also, since I don't know when, I don't see any secondary subtitles now.

This is safari console log.

[WingCH]

@sh-cho what is your Safari version?

[sh-cho]

@WingCH Version 16.3 (18614.4.6.1.5)

[WingCH]

@sh-cho I'm having trouble finding a download link for Safari Beta (version 16.3), but I was able to successfully download Safari Technology Preview (version 16.4). I haven't encountered any issues with version 16.4 so far. 🫣

[sh-cho]

hmm ok.. it's really weird 🥲

I'm gonna fix it by myself some day.

[WingCH]

Have you tried reinstall Safari and extension?

[sh-cho]

No, I'll try

-> Same 😞

[kazdrubal]

I also have this problem on Firefox in Oct. 2023, so I came here to see if there is a solution. But it seems that other browser extensions are blocking MultiSubs from working. It's worth investigating.

[gmertes]

Hey @kazdrubal , I can't reproduce any issues on latest Firefox - everything is working here. Can you try disabling all other extensions and trying again? If it still doesn't work, a console log would be helpful. You can create a new issue for it.

[kazdrubal]

I figured it out, the issue is caused by the 'Video Speed Controller' extension! When disabled, 'NflxMultiSubs' works just fine! I think this is important for other users to know who might have the same problem, to first disable extensions.