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gnaudio / jabra-browser-integration

JavaScript library to control a Jabra headset from a browser
https://www.npmjs.com/package/@gnaudio/jabra-browser-integration
MIT License
3 stars 1 forks source link

setBusylight() with Jabra 9465 #33

Closed markusoe closed 5 years ago

markusoe commented 5 years ago

Hello! I tried using the jabra JS library to add some functionality to our internal app.

Functions like ring() or onHook/offHook() work fine, however I cannot get setBusyLight() to work on its own.

When calling the function, I get the following error in the console:

Uncaught (in promise) CommandError: Command setbusylight failed with error message setbusylight and details: [["returnErrorCode",3],["errormsg","setbusylight failed"],["command","setbusylight"],{"deviceID":"0"},{"activeDevice":true}] at initState.eventCallback (http://domain/jabra.browser.integration-2.0.js:405:53

Is is possible to make this work with a Jabra 9485 base station?

ghost commented 5 years ago

Hi markusoe, THe error 3 means "not supproted". Not sure about the Jabra 9485 (are you sure the name is correct?) but the 9400 series appears to need an external attached busy indicator to support busy light. Do you have one attached?

markusoe commented 5 years ago

Jabra Pro 9465, sorry. The busylight is attached and works fine during a call. Firmware is at version 4.6.0, so almost current. Only the specific setBusyLight() command does not seem to work.

ghost commented 5 years ago

I have checked with the firmware folks at Jabra and the 9400 devices does not support changing external busylight (properly due to device missing it's own busylight indicator). Try a device with internal busy light indicator.