acceptcall is not working on Jabra PRO 9470, only reject

[vegarda]

When I press the button on the headset nothing happens, but when i press the button twice, I get a reject event.

The headset should be updated to latest version (4.7.0)

Can you confirm?

[ghost]

Handling of button events depends on what state the device in. Please consult the sequence diagrams here "https://github.com/gnaudio/jabra-browser-integration#sequence-diagrams".

[vegarda]

Is the sequence diagram different for the Engage 75 or the Evolve 65? Because the same setup works on those devices

[vegarda]

With the Jabra Browser Integration Library test, I can accept and reject the call with the Evolve 65, but with the PRO 9470 I can only reject the call

[frederiksen]

@vegarda - some questions for you. What Jabra model do you claim is not working? And how do you operate the device? On the headset or on a base? And how/where do you tap/press/long-press? A video on Google phone or YouTube where you show what you are seeing would be nice - so we can help you. Next: Do you have other softphones installed - i.e. Skype for Business? If that is the case - you may need to set what have priority - Browser Integration or SfB (both works - but some corner cases setting the priority can help you). You set the priority in Jabra Direct (https://jabra.com/direct).

[vegarda]

@frederiksen https://www.youtube.com/watch?v=O7ov1KX31dI

[frederiksen]

@vegarda thanx for the video. I can confirm that this is an issue. We will get back to you.

[JabraDIME]

We have registered the issue in our development platform, and are putting into the backlog of things to work on in the coming weeks. We will post when concrete advances have been made.

[jabra-slawaetz]

Despite testing for this, we have been unable to reproduce the issue as you describe it. Many changes / bugfixes has been made in the core Jabra library that the browser adapter is using since the last browser adapter release, so we suggest that you try the BETA version of the adapater to verify if you still see the problem. Do let us know the result.

[jabra-slawaetz]

Are you still seeing the problem?

[JKoehren]

Hi, i've the same problem with the Jabra PRO 9460. Do you have any news regarding that issue?

[vegarda]

I'll try to remember to re-test this issue.

[vegarda]

Neither the answer button on the headset or the docking station works.

Jabra PRO 9470 is up to date according to Jabra Direct.

Note: tested on version 2.0.0, will try to update to 3.0.0-beta.4 and re-test

[vegarda]

Nope, not working on 3.0.0-beta.4.

[jabra-slawaetz]

Ok - this seems strange. We have other customers for whom it works. As I said, we've unsuccesfully tried re-creating the symptom here, but we shall give it another this week to see if we can qualify this further (ie. is it the browser-adapter, or is it the core library). You can help us if you would download the SDK v1.8.3.10 for windows or linux, upack it, and then run the SDK demo app. On the "call control" tab you can see exactly what message are passed back and forth with the headset. You can run this alongside your web-browser. This will allow you to see if messages are infact being sent. (We're doing the same ting, so we can compare)

[vegarda]

Where can I find this SDK v1.8.3.10 ?

Edit: found it

[vegarda]

Downlaoded SDK demo. Started Ringer output on Call Control.

Not receing any events when pressing accept on the touch screen on the dock or the button on the headset.

When i press the reject on the dock or double press the button on the headset, I receive a reject event.