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gonchik / munki

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managed uninstall Creative Suite 5 Design Premium ERROR: Error : Conflicting Processes running #128

Closed GoogleCodeExporter closed 8 years ago

GoogleCodeExporter commented 8 years ago 
What steps will reproduce the problem?
1.Create installer with Adobe Tools 
2.Install CS5 Design Premium with munki
3.Open web browser of choice
4.edit Manifest so CS5 Design Premium is a managed uninstall
5. Run managed software Update either from cli or gui and select update now, 
update without logging out

What is the expected output? What do you see instead?
Expected output is Managed software update prompting to quit browser and 
removing software
What happens is Managed software update quits in gui without error and cli 
gives this error

Removing Creative Suite 5 Design Premium (1 of 1)...
Running Adobe Uninstall...
ERROR: Error : Conflicting Processes running.
ERROR: Adobe Setup error: 19: Conflicting processes running
ERROR: Uninstall of CreativeSuite5DesignPremium failed.

What version of the Munki tools are you using? On what operating system?
Version 3.0.16.1173 (1173) on 10.6.8 (10K549)

Please provide any additional information below.
Manually quitting browsers before updating allows ManagedsoftwareUpdate to 
complete the uninstall

Original issue reported on code.google.com by macina...@gmail.com on 10 Nov 2011 at 12:12

GoogleCodeExporter commented 8 years ago 
This is not a defect in Munki. This is an issue with Adobe's installer code, 
which is failing because one or more Adobe product is running when the 
install/uninstall is taking place. To avoid this issue, either mark the package 
as requiring a logout (which will force all applications to be quit before 
Munki attempts to install/uninstall):

    <key>RestartAction</key>
    <string>RequireLogout</string>

or use the blocking_applications key (see 
http://code.google.com/p/munki/wiki/BlockingApplications):

    <key>blocking_applications</key>
    <array>
                <string>Adobe Illustrator CS5</string>
        <string>Adobe Photoshop CS5</string>
                (etc for each application included as part of the CS5 Design Premium suite)
    </array>

Original comment by gregnea...@mac.com on 10 Nov 2011 at 12:29

GoogleCodeExporter commented 8 years ago 
thanks for the quick response, was a bit confused at first where to put the 
blocking applications block but working as expected now
cheers

Original comment by macina...@gmail.com on 10 Nov 2011 at 1:59