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google-ar / arcore-android-sdk

ARCore SDK for Android Studio
https://developers.google.com/ar
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The latest Samsung Galaxy A15 phone cannot install ARCore #1642

Closed americanidler closed 3 months ago

americanidler commented 3 months ago

SPECIFIC ISSUE ENCOUNTERED

Samsung Galaxy A15 phone cannot install Google's ARore or Play service for AR, though it is the latest and older phones like Galaxy A14 and A13 both can install.

I looked up and found Galaxy A15 isn't in supported device list. The phone was released on December 13, 2023 and is powerful enough to support AR, I am sure.

VERSIONS USED

STEPS TO REPRODUCE THE ISSUE

  1. Get a Samsung Galaxy A15
  2. Try to install Google Play service for AR or ARcore
  3. Verify that it cannot be installed because "device is not supported"

WORKAROUNDS (IF ANY)

ADDITIONAL COMMENTS

mrichards commented 3 months ago

@americanidler The A15 is supported, and Google Play Services for AR was installed by default on our local A15 test device -- though not visible in the Play Store.

Please check in the phone's app list to see if Google Play Services for AR is already installed as a system app. Got to Settings > Apps and then click the filter button to display system apps, as only user apps will be displayed by default. Is it there?

Also please provide the output of adb shell getprop ro.build.fingerprint.

Edit: Another thing to try: Launch Google Maps on the device and see if "Live View" is available for walking directions. Does "Live View" launch an AR experience, similar to what is shown on this page?

americanidler commented 3 months ago

Thanks for the comment! I did a bit research and I learned that Galaxy A15 was released on Dec. 11th, 2023, which is later than the latest release of this repo. It is also not listed in here https://developers.google.com/ar/devices#google_play

Here are my screen shots

Google play services for AR is not listed as installed in my Apps. Screenshot_20240314_234755_Settings

Live View in Google map is greyed out Screenshot_20240314_234732_Maps

When I land myself to google play service for AR in the play store, it appears "uninstall-able" Screenshot_20240314_104755_Google Play Store

americanidler commented 3 months ago

And here is my phone's fingerprint. samsung/a15ub/a15:14/UP1A.231005.007/A155MUBS1AXA1:user/release-keys.

Much thx for helping out.

sandyfriend commented 3 months ago

Google side support A15 5G devices, not A15 4G. A15 4G is not supported.

americanidler commented 3 months ago

Google side support A15 5G devices, not A15 4G. A15 4G is not supported.

OMG, no way. That is why? OK

15kingben commented 3 months ago

Closing this as resolved per the info from Chen