Hope Farm can't access C&S

[GoogleCodeExporter]

Hi Rob, 

As discussed Hope Farm reported he can't use the new C&S.  It hangs after 
login, top right says he is logged in, screen greys out and hourglass keeps 
running. He has tried it on both IE8 and firefox.  

(This is exactly what happens on my machine with IE8)

This is why he didn’t send his last order through C&S and went to the post 
office. 

Can we look into this please….. 

Thanks!! 

Mon 

Original issue reported on code.google.com by r...@farmhousedirect.com.au on 1 May 2012 at 7:33

[GoogleCodeExporter]

From: Erbs, Terry 
Sent: Monday, 30 April, 2012 5:37 PM
To: Jonas, Robert; NCCC Click & Send
Cc: West, Bill; Burke, Monique; Huttly, Peter
Subject: RE: Hope Farm can't use C&S

No as it is an external customer  we raise a ticket on Neopost via the help desk

Help Desk – please raise a ticket as normal process

Regards
Terry

Terry Erbs
Business Integration Manager
Australia Post
Parcels Services
Level 15/111 Bourke Street Melbourne 3000

P 03 910 69955 | M 0411 445 066 | F 03 920 64115

E terry.erbs@auspost.com.au | W auspost.com.au

From: Jonas, Robert 
Sent: Monday, 30 April, 2012 5:19 PM
To: Erbs, Terry; Huttly, Peter
Cc: West, Bill; Burke, Monique
Subject: FW: Hope Farm can't use C&S
Importance: High

Hi Terry and Peter,

This looks to be the same symptoms as Remedy HD0000002290349 and 
HD0000002266630 – reported in test.

Should I log a new remedy now that this is affecting our customers?

Cheers,
Rob

Robert Jonas
Project Manager
Australia Post
Parcels SMB eCommerce Program
Level 17/111 Bourke Street Melbourne 3000 
P 03 9107 0413 | M 0402 099 022 | F 03 9206 4115 
E robert.jonas@auspost.com.au| W auspost.com.au

Original comment by r...@farmhousedirect.com.au on 1 May 2012 at 7:34

• Added labels: AssignedtoNeopost

[GoogleCodeExporter]

From: Huttly, Peter 
Sent: Monday, 14 May, 2012 9:36 AM
To: Jonas, Robert; Astl, Vivien
Cc: Erbs, Terry
Subject: HopeFarm user

Hi, 

I have just spoken to Ric Nicolson from Hope Farm this morning and happy to 
report he can now transact on Click and Send V2 site – using his Firefox 
browser.

Regards
Peter

Peter Huttly
Business Integration Analyst
Australia Post - Parcels Services

Level 5/219 Cleveland Street, Strawberry Hills NSW 2012

P 02 9202 6069 | M 0438 980 413 | F 02 9310 4496
E Peter.huttly@auspost.com.au | W auspost.com.au

From: Huttly, Peter 
Sent: Friday, 11 May, 2012 12:15 PM
To: Jonas, Robert
Cc: Erbs, Terry
Subject: RE: FireFox proxy settings

Rob, 

I tried calling the customer on the details below. I spoke to a lady who 
advised that Ric was “Currently baking” – I have provided them my mobile 
number and requested them to call me when they are free.

Apparently, Ric will be “Baking” to about 8pm tonight, so I not expecting a 
call until Monday.

Cheers
Peter

From: Jonas, Robert 
Sent: Wednesday, 09 May, 2012 10:47 AM
To: Huttly, Peter
Subject: RE: FireFox proxy settings
Importance: High

Hi Peter,

Monique is way, so I think it best that you contact Hope Farm Bakery directly 
and try and gather up all the information you need.

I’m not sure who registered with click and send, but their C&S user name is 
“hopefarm” – just look up their details in C&S to contact them.

If you don’t have any joy looking them up in C&S, these are the contact 
details we have in FHD:
Name: Mr Ric Nicolson (not sure if it was him or his wife who registered with 
C&S)
Phone: 03 5634 2073
Email: info@hopefarm.com.au

Cheers,
Rob

Original comment by r...@farmhousedirect.com.au on 14 May 2012 at 12:06

• Changed state: Done