blank page appears when pdf is supposed to load

[GoogleCodeExporter]

What steps will reproduce the problem?
1. Download the firefox mac plug in
2. clicked on several pdf links
3. nothing appear but a blank page

What is the expected output? What do you see instead?

What version of the product are you using? On what operating system?
Firefox 3, on 10.4.11

Please provide any additional information below.

Original issue reported on code.google.com by adamgons...@gmail.com on 7 Jul 2008 at 1:57

[GoogleCodeExporter]

I have the same problem.  The plugin was working fine, but now PDFs won't 
display. 
URL says it's a pdf; status says Done; and right-click on the empty page shows 
PDF
options (zoom, single page, etc...)

I'm using Firefox 3.0.1 on Mac OS 10.5.4
Quartz PDF Plugin 0.9.8 (no updates found)

2008-07-19

Original comment by dztu...@gmail.com on 19 Jul 2008 at 11:13

[GoogleCodeExporter]

I have the same problem, but only periodically.  So I don't know whether it's 
the
plug-in or whether it's the link -- no information, just a blank page as dzturbd
says.  If the link itself if the issue, then there should be an "error page".

I would provide a link, but the link that produced a blank page yesterday is now
displaying properly.  Weird.

Quartz PDF Plugin 1.0; FF 3.0.1; Mac OS 10.4.11 (both intel and PPC, depending 
on the
computer)

Original comment by swmart...@fastmail.fm on 3 Sep 2008 at 1:14

[GoogleCodeExporter]

the same, always.

Quartz PDF Plugin 0.9.8; FF 3.0.1; Mac OS 10.4.11(intel)

Original comment by kwh...@gmail.com on 25 Sep 2008 at 8:56

[GoogleCodeExporter]

This has been happening on a regular basis for me as well. I'm using FF 3.04, 
Mac OS
X 10.5.5 and Quartz Plugin 0.9.9.5.

I get a grey blank page and the PDF does not display in the FF window. One way 
around
this is to go to File/Save Page As and then saving it to the desktop and 
opening in
Preview, but then this isn't why I have the plugin. I hope that this bug can be 
squashed.

Original comment by crai...@gmail.com on 4 Dec 2008 at 5:52

[GoogleCodeExporter]

Happens for me too. Works for a while (across several sessions), then just stops
working. Always fixable by disabling and then re-enabling the plugin. Weird.

Original comment by james.e....@gmail.com on 14 Jan 2009 at 8:43

[GoogleCodeExporter]

Oops. Add to previous comment:
- Mac OS X 10.5.6 (Intel)
- Firefox 3.0.5
- plugin 1.0.1

Original comment by james.e....@gmail.com on 14 Jan 2009 at 8:45

[GoogleCodeExporter]

I am also experiencing this.

Mac OS X 10.5.6 (Intel)
Firefox 3.0.5
Firefox PDF Plugin For Mac OS X 1.0.1

Original comment by tonyma...@gmail.com on 31 Jan 2009 at 7:52

[GoogleCodeExporter]

Me, too.
Mac OS X 10.5.6 (i386)
Firefox 3.2a1pre
plugin 1.0.1

Unlike some, right clicking shows normal firefox links, not PDF options.

Original comment by dlgoodr...@gmail.com on 2 Feb 2009 at 11:50

[GoogleCodeExporter]

Same issue for me, Firefox 3.0.6 , MacOs 10.5.6 . 
Plugin works for a while then starts displaying gray pages.
Restarting Firefox brings it back to normal. 
I suggest raising the priority of this issue to "high", makes this great plugin
unusable, thanks

Original comment by stefano....@gmail.com on 5 Feb 2009 at 8:44

[GoogleCodeExporter]

blank gray pages for me too--FF 3.0.6, Mac OSX 10.5.6/Intel.  
Restart of FF does not bring it back to normal.  I agree with previous
commenter--this is a high priority issue due to it completely breaking the 
plugin's
funcitonality.

Original comment by ama3...@gmail.com on 7 Feb 2009 at 11:56

[GoogleCodeExporter]

I'm having trouble reproducing this issue.

If you're experiencing blank gray pages:
1) Do you have Download Statusbar installed? I've heard reports that there is a 
conflict with the Download 
Statusbar add-on, but I've been unable to reproduce it.
2) Does disabling your other add-ons have any effect?

If you can narrow the cause to a conflict with another add-on, it would be a 
big help.

Original comment by colesbury@gmail.com on 8 Feb 2009 at 2:27

[GoogleCodeExporter]

Hi,
thanks for your attention ! Here my anwsers:

1. I dont have Statusbar installed
2. I dont have any other add-ons (this one is the only indispensable !)

best

S.

Original comment by stefano....@gmail.com on 8 Feb 2009 at 6:06

[GoogleCodeExporter]

I have the same problem but re-installing this program every day for whatever 
reason
rids me of this problem until tomorrow.  Go figure?!!??! 
I also do not have any other add ons but do have what seems to be a built in 
down
load status report for Firefox but that opens a different window. 
Using Firefox 3.0.6 and OS x 10.5.5

Original comment by Coker4Co...@gmail.com on 11 Feb 2009 at 3:13

[GoogleCodeExporter]

I think part of the problem is that the plugin behavior is site-dependent, that 
is,
for awhile it didn't work at all.  When I disabled download statusbar, some 
sites
came back.  When I disabled some more plugins, like google gears and email 
this, more
sites came back, but not all.  Sorry this isn't a little more systematic, but it
appears to have something to do with how different sites code the PDF, combined 
with
some recent update of FF, because they ALL used to work fine.  If I have time, 
I'll
try to be more systematic about disabling particular plugins and checking 
particular
websites...

Original comment by ama3...@gmail.com on 13 Feb 2009 at 1:13

[GoogleCodeExporter]

Hi ama3426,

If you could give a short list of sites and which add-ons must be disabled for 
them to work, it would be a huge 
help.

Thanks,
Sam

Original comment by colesbury@gmail.com on 15 Feb 2009 at 6:40

[GoogleCodeExporter]

Unfortunately, uninstalling Download Statusbar didn't resolve the issue for me. 
 Disabling all my other 
extensions also did not have any effect.

Original comment by dlgoodr...@gmail.com on 16 Feb 2009 at 3:59

[GoogleCodeExporter]

I'm also getting blank pages, but only with PDFs that are larger than half the 
disk
cache size, so with a disk cache limit of 5 MB I could only display PDFs <= 2.5 
MB.

While waiting for the PDF I can see a growing file in the cache directory until 
its
size reaches about half the disk cache size, then it gets deleted.

Console.log contains entries along the lines:

NPP_Initialize called
NPP_New(instance=0x678a248,mode=2,argc=5)                                       

missing or invalid cross-reference stream.

Original comment by principi...@googlemail.com on 11 Jun 2009 at 9:32

[GoogleCodeExporter]

I can reproduce behaviour of principiadriver (Comment 17) - not quite so 
precise, but
with a small cache size, the problem starts reliably earlier (and PDF 
significantly
larger than cache size do not show at all). 

But: It doesn't only concern "big" PDF, I can reproduce bug also with a series 
of
small PDF, which, cumulatively, are bigger than Cache (or half of Cache, I am 
not sure).

I think the developer has now a chance to solve this problem: cache management 
(is it
understood as a security breach if PDF plugin uses its own cache space 
somewhere else?).

Original comment by martin.stricker on 11 Jun 2009 at 11:01

[GoogleCodeExporter]

Thanks for the detail reports. I'll look into this.

Original comment by colesbury@gmail.com on 11 Jun 2009 at 11:49

[GoogleCodeExporter]

This issue was closed by r61.

Original comment by colesbury@gmail.com on 15 Jun 2009 at 2:00

• Changed state: Fixed

[GoogleCodeExporter]

Issue 114 has been merged into this issue.

Original comment by colesbury@gmail.com on 15 Jun 2009 at 3:29