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ambiguous choice of accounts when logging in with Google Apps For Your Domain (GAFYD) account #69

Closed GoogleCodeExporter closed 9 years ago

GoogleCodeExporter commented 9 years ago 
What steps will reproduce the problem?
1. go to the LatexLab website and log in with a google account that also has a 
GAFYD account 
"attached" (i'm not entirely sure the best way to describe the way the accounts 
are attached)
2. sign in and note the prompt as to which account to use
3. a list of email addresses is presented, but it is not clear which is which 
(one is the Google 
Account, one is a GAFYD account, but if the email addresses are identical, 
there's no other info to 
tell them apart — see screenshot)

What is the expected output? What do you see instead?
I'd expect to see the list of options identified by e-mail address and account 
type.
I saw a list that simply listed e-mail addresses and a "choose another account" 
option (see 
screenshot)

What version of the product are you using? On what operating system?
Chrome 5.0.375.29 on Mac OS X 10.6.3 (unlikely to be relevant?)

Please provide any additional information below.
See the screen-shot attached (i've blocked out most of the email address but 
believe me they're 
identical.

I may not have described the two accounts and how they're related perfectly, 
but I've got a GAFYD 
account me@mydomain.net and i use the same email address as my Google Account 
identifier/address. Google seem to have struggled with this issue in the past 
themselves, when they 
first introduced GAFYD and google docs/calendar accounts got a bit messed up 
with the confusion. 
Obviously the accounts are now clearly separate, but there ought to be more 
than just the address 
to differentiate them (since the address can be identical).

Original issue reported on code.google.com by google@thefrog.net on 7 May 2010 at 6:56

Attachments:

GoogleCodeExporter commented 9 years ago 
I should point out that once you select an account and click "Continue", you 
are asked whether to grant or deny 
access to your Google Documents account.

For a Google Account, the URL will be "http://docs.google.com/" while for a 
GAFYD account it'll be whatever your 
domain admin set your Docs URL to (e.g. "http://docs.google.com/a/example.com/" 
or 
http://docs.example.com/" if it's been customised). So it's not ambiguous once 
you've chosen the account (you 
can go back and change your mind) but it'd be nice if it was clearer up front.

Original comment by google@thefrog.net on 7 May 2010 at 7:00

GoogleCodeExporter commented 9 years ago 
Following on from previous comment, I've attached screenshots of the page after 
clicking Continue for each of 
the two options in initial screenshot. As it happens, the top one was the 
"Google Account" and the second was 
the "GAFYD Account" for me (and this may well be consistent for others?)

Original comment by google@thefrog.net on 7 May 2010 at 7:06

Attachments:

GoogleCodeExporter commented 9 years ago 
The page you're referring to actually resides on the Google side and is part of 
the
AuthSub process - LaTeX Lab uses AuthSub authentication for Google Docs 
integration.

The best place to bring up this issue is probably the Google Apps 
Authentication group:
http://www.google.com/support/forum/p/apps-apis/label?lid=70b14663e65c8978&hl=en

Even though it seems to be somewhat of a special case, it's worth reporting so 
that
the Google developers are aware of this behavior.

Original comment by bobbysoa...@gmail.com on 7 May 2010 at 7:15

GoogleCodeExporter commented 9 years ago 
Oh... well... don't I look silly now (:
cheers, will bring it up with them.

Original comment by google@thefrog.net on 7 May 2010 at 7:25