LED's not lighting up - "Error with connection device, verbose in logs"

GoogleCodeExporter commented 9 years ago

What steps will reproduce the problem?
1.Plugging Lightpack in and opening Prismatic
2.No LED's light up
3.Get error "Error with connection device, verbose in logs"
Also in the about tab i get "firmware read device fail"

What is the expected output? What do you see instead? Nothing
Windows Enterprise 64bit Service Pack 1

What version of the product are you using? On what operating system?
Prismatic version 5.9.6 revision 20edb32

Please provide any additional information below.
I have two Lightpacks that display the same error.
Where are the logs kept? I would like to upload them.

Original issue reported on code.google.com by gareth.j...@gmail.com on 18 Dec 2013 at 1:26

GoogleCodeExporter commented 9 years ago

they are in <home>/Prismatik/Logs. Just FYI Prismatik 5.9.6 is incompatible 
with Lightpack 7.5, try to use 5.10.4 instead from http://lightpack.tv/downloads

Original comment by tim.hell...@gmail.com on 18 Dec 2013 at 10:17

Changed state: MoreInfoNeeded

GoogleCodeExporter commented 9 years ago

I updated the firmware to 7.5 and installed Prismatik 5.10.4. the unit now 
works fine.
I am having trouble getting two lightpacks to work together but will open 
another issue.

Original comment by gareth.j...@gmail.com on 20 Dec 2013 at 4:11

GoogleCodeExporter commented 9 years ago

please attach logs?

Original comment by tim.hell...@gmail.com on 20 Dec 2013 at 10:13

google-code-export / light-pack

LED's not lighting up - "Error with connection device, verbose in logs" #49