CANY USE OR REMOVE WIN AUTH

[GoogleCodeExporter]

What version of WinAuth? 3.1.8

What system/version (e.g. Windows 7)? win 7

How many authenticators do you have? If one, what type (e.g. Google
Authenticator/Battle.net)? one

Do you use a password? yes

Do you use the "Encrypt to only be useable on this computer" protection?
no

What steps will reproduce the problem?
1.trying to authenticate and install the app
2.
3.

If you are able to load WinAuth, please click the cog icon and choose
"About...". Click the Diagnostics button and copy the contents of the field
(beginning with "--BEGIN PGP MESSAGE---") into a file and attach to this
issue.

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Please provide any additional information:

I recently lost my bootdrive and had to re-install everything. When I 
re-installed the game Wildstar, it was still setup for win auth, even though I 
no longer had win auth on my system.

I installed win auth and set it up as instructed, but wildstar rejects the code 
win auth generates. i tried to remove it from wildstar and wildstar is also 
rejecting the code i generate with win auth to remove the authenticaation so i 
am totally locked out of the game.

I tried to delete win auth and set up a new version, but now when i try to 
verify thew authenticator, it wont generate a new code. 

I am unable to get rid of winauth. i assume there are hooks in my registry I 
cant find so it staying on my system, i cant remove or reauthenticate it and i 
cant play wildstar.

I want this application off my system and out oif my game.

HELP.

Original issue reported on code.google.com by nothing....@gmail.com on 9 Dec 2014 at 4:28

[GoogleCodeExporter]

I forgot to mention in the section that asks how many authenticators i use, 
that i am using it for wildstar.

Original comment by nothing....@gmail.com on 9 Dec 2014 at 4:37

[GoogleCodeExporter]

How did you recreate the authenticator when you re-installed WinAuth?

Did you have a back or a copy of the secret key?

Original comment by winauth on 9 Dec 2014 at 5:20

• Changed state: Accepted
• Added labels: Type-Other
• Removed labels: Type-Defect

[GoogleCodeExporter]

I DOWNLOADED IT FROM THIS SITE AND UNRARED IT.

IS THE SECRET KEY THE CODE THAT IS GENERATED WHEN I GO TO AUTHORIZE IT FOR THE 
FIRST TIME?
 THATS ALL I GOT.

Original comment by nothing....@gmail.com on 9 Dec 2014 at 5:46

[GoogleCodeExporter]

The secret key you need is the one you added when you created the authenticator 
when you originally added it. When the WildStar website gave you the key, you 
entered it into WinAuth. We generate the code from the key.

If that's the one you have, then that's what you need. If you are creating a 
new one, it's not going to work, and you'll need to contact WildStar and tell 
them you lost the authenticator so they can reset it.

Also check the time is in-sync, by right-clicking in WinAuth and choosing "Sync 
Time". Wait ans try the next code.

Original comment by winauth on 9 Dec 2014 at 5:52

[GoogleCodeExporter]

I DONT HAVE THE SECRET CODE. MY BAD. 

i Already contacted Wildstar. How will i reinstall win auth after they reset it/

Original comment by nothing....@gmail.com on 9 Dec 2014 at 6:01

[GoogleCodeExporter]

Hopefully they won't take too long.

You'll just click the Add button in WinAuth, select "Authenticator", paste in 
the new secret code and click OK. Write it down and put it somewhere safe too.

https://forums.wildstar-online.com/forums/index.php?/topic/96063-a-detailed-guid
e-on-adding-2-step-verification-for-windows-image-heavy/

Original comment by winauth on 9 Dec 2014 at 6:08

• Changed state: Done

[GoogleCodeExporter]

OK one last question. im using software based authentication, do i use google 
authenticator or just authenticator? and what do i choose from wildstar?

I thought ghoogle authenticator was for my phone only. i want to use it from 
windows, not a phone or android.

Original comment by nothing....@gmail.com on 9 Dec 2014 at 6:12

[GoogleCodeExporter]

Doesn't actually matter, they will generate the same keys, so you can choose 
either. Although it's called "Google authenticator" it really is just named 
because it works like the Google Authenticator app from the Android/iPhone app 
store.

So it was added just so people would recognize the name when adding one like 
they do on the phone. You can use either. And the secret key you get can be 
entered in WinAuth on the authenticator app on you phone.

Original comment by winauth on 9 Dec 2014 at 6:16

[GoogleCodeExporter]

AND BY THE WAY, TO THE PERSON WHO HELPED ME, A MILLION THANKS. YOU TOOK CARE OF 
THIS SO QUICKLY. NOW IF ONLY WILDSTAR WAS THIS QUICK, BUT THEY WILL PROBABLY 
TAKE A WEEK.

AGAIN, MANY THANKS.

Original comment by nothing....@gmail.com on 9 Dec 2014 at 6:17

[GoogleCodeExporter]

BELIEVE IT OR NOT, I DONT OWN A CELLPHONE. I work from home and rarely go out. 
took 7 bullets in Vietnam and getting around isn't easy. still use a land line.

Original comment by nothing....@gmail.com on 9 Dec 2014 at 6:21