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google-home / smart-home-nodejs

A sample of the Smart Home device control APIs in Actions on Google
Apache License 2.0
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Linked successfully but not show on Google Home app #547

Closed izone-airstream closed 2 years ago

izone-airstream commented 2 years ago

Before submit a support ticket, just want to see if we are lucky that someone can help.

We have 1-2 case among the the thousands, since recently Google account shows the service is linked, but we can't make devices show on Google Home app. Meanwhile from state report log, we got "Requested entity was not found error".

We check the discovery response with validator and all looks good.

izone-airstream commented 2 years ago

Finally we assist the customer to find the issue. One of the device name is one space, so that makes the sync a bit of trouble. We fixed the problem by renaming the space only device if there was.