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google / ExoPlayer

An extensible media player for Android
Apache License 2.0
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com.google.android.exoplayer2.ExoPlaybackException: MediaCodecVideoRenderer error, index=0, format=Format(1, null, null, video/dolby-vision, hev1.08.04, -1, null, [1920, 1080, 29.978088], [-1, -1]), format_supported=NO_EXCEEDS_CAPABILITIES #9474

Closed baonq-2356 closed 2 years ago

baonq-2356 commented 2 years ago

ExoPlayer version number 2.15.0 Android version 10, 11 Android device:

icbaker commented 2 years ago

Please can you try on 2.15.1? This might be resolved by https://github.com/google/ExoPlayer/commit/54418eb644ac3b0330a1ad6154a5a9417a83207e

baonq-2356 commented 2 years ago

Please can you try on 2.15.1? This might be resolved by 54418eb

@icbaker i tried and failed

icbaker commented 2 years ago

Please provide media we can use to reproduce the problem and an adb bugreport taken after reproducing the failure in the ExoPlayer demo app.

Please either upload these here or send them to dev.exoplayer@gmail.com using a subject in the format Issue #1234 (where #1234 should be replaced with this issue number.) Please also update this issue to indicate you’ve done this.

baonq-2356 commented 2 years ago

Please provide media we can use to reproduce the problem and an adb bugreport taken after reproducing the failure in the ExoPlayer demo app.

Please either upload these here or send them to dev.exoplayer@gmail.com using a subject in the format Issue #1234 (where #1234 should be replaced with this issue number.) Please also update this issue to indicate you’ve done this.

@icbaker i sent an email to dev.exoplayer@gmail.com. Hope to hear from you soon. Thank you!

icbaker commented 2 years ago

Thanks for the videos. Both play fine on a physical Pixel 5 on Android 12. Both fail to play on an emulated Pixel 5 on Android 12.

There's no requirement for Android devices to support Dolby Vision (or HDR content in general: https://source.android.com/devices/tech/display/hdr). It's up to the app to check for compatibility before trying to play content like this.

So I suspect that the devices where you see playback failures don't support this content, and that's expected.

baonq-2356 commented 2 years ago

So I suspect that the devices where you see playback failures don't support this content, and that's expected.

@icbaker Yepp!! The devices don't support to play the videos, call onPlayerError() has called and i handle it with sendCustomMessage() to show error message to user. Unfortunately, i have an issue when i play this videos on device Huawei (OS: Android 9, Resolution: 2340x1080, CPU: Hisilicon Kirin 710, RAM: 4 GB). In callback onPLaybackStateChanged(), i seen state of player change from ExoPlayer.STATE_BUFFERING to ExoPlayer.STATE_READY, player controller also run after secondary progress load full, but no any frame generated. Can you support me for this issue? I can provide video test if you need.

icbaker commented 2 years ago

If the device reports this as format_supported=NO_EXCEEDS_CAPABILITIES then that's likely expected. The device has said 'I don't support this format', but we still try and play because often it still works (and the alternative is just not playing it, which seems strictly worse).

If the device reports this as format_supported=YES then that seems more surprising - can you provide an adb bugreport from playing in the demo app on that device?

baonq-2356 commented 2 years ago

@icbaker when i play this videos on device Huawei, callback onPlayerError() not called, how i can provide an abd bugreport?

icbaker commented 2 years ago

https://developer.android.com/studio/debug/bug-report

baonq-2356 commented 2 years ago

@icbaker hey bro, i sent an email with adb bugreport file details attachment to dev.exoplayer@gmail.com. Please check it. Thankiu!

icbaker commented 2 years ago

Thanks for the bugreport, but it doesn't seem to contain any of the logging I'd expect to see from a playback in the demo app. Did you capture this after reproducing the problem in the demo app? Specifically I'd expect to see a large number of lines from EventLogger because the demo app enables additional debug logging as described here: https://exoplayer.dev/debug-logging.html

baonq-2356 commented 2 years ago

@icbaker i sent an email attachments debug logging to dev.exoplayer@gmail.com. Please check it again!

icbaker commented 2 years ago

The drive link provided over email seems to be restricted, I'm not able to access it.

baonq-2356 commented 2 years ago

@icbaker sorry, please check again. i sent a new one

icbaker commented 2 years ago

Thanks, I took at a look at bug_report.txt.

Everything seems to be working as intended for video_error_1.mp4. The decoder reports format_supported=NO_EXCEEDS_CAPABILITIES and then it throws an exception.

For video_error_2.mp4, the logging suggests the decoder does support the video (supported=YES). Are you saying that when you play this video nothing is shown on screen?

Unfortunately there isn't enough info in the logcat snippet provided to see if there's any logs from MediaCodec during playback. Please capture a full bug report (adb bugreport) rather than just logcat snippets, as the bug report contains additional info that may help us to understand the issue.

google-oss-bot commented 2 years ago

Hey @baonq-2356. We need more information to resolve this issue but there hasn't been an update in 14 weekdays. I'm marking the issue as stale and if there are no new updates in the next 7 days I will close it automatically.

If you have more information that will help us get to the bottom of this, just add a comment!

baonq-2356 commented 2 years ago

Hey @baonq-2356. We need more information to resolve this issue but there hasn't been an update in 14 weekdays. I'm marking the issue as stale and if there are no new updates in the next 7 days I will close it automatically.

If you have more information that will help us get to the bottom of this, just add a comment!

@icbaker @google-oss-bot ohh sorry, i still need your help to resolve this issue, i will provide more information but now i am not free. You can close this issue now but i hope when i already available then i can immediately reopen it. Thank you so much!