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google / cloud-print-connector

Google Cloud Print Connector
BSD 3-Clause "New" or "Revised" License
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Paper Size defaults to Custom [Name Fixed] #455

Open avo20 opened 5 years ago

avo20 commented 5 years ago

Hi,

I am new to GitHub and how to change codes for these APIs. I just installed Cloud Print Connector onto our server and pushed out the copiers that users can access through Google Cloud Print. All the copiers and printers pushed out fine, but the only issues we have is that the Paper Size are defaulted to Custom [Name Fixed]. If users are unaware that paper size has to be changed, they will be prompted every time to select the paper size on the copier.

My question then, is there a way to change the paper size defaults to Letter?

pmsrodrigues commented 5 years ago

This may be a rehash of bug #279. Commented there too and think there is no solution. As a curiosity which devices and browser are you using? In my case it's Lenovo Tab4 10 Plus tablets running Android 7.1.1, and Google Chrome for browser.

ELPOTTERS commented 4 years ago

I am currently having the same issue . On Chromebooks with certain printers getting CUSTOM paper sizes.

avo20 commented 4 years ago

This is only occurring on our Canon Copiers (IR-ADV XXXX) and not on our regular HP printers. We ultimately just disabled letting chromebooks print to copiers and only have them allowed to print to the HP printers.

On Thu, Oct 31, 2019 at 1:44 PM ELPOTTERS notifications@github.com wrote:

I am currently having the same issue . On Chromebooks with certain printers getting CUSTOM paper sizes.

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dmantz7 commented 4 years ago

We too are having this same issue with "custom" being the printer default rather than "letter". We have seen this on a variety of HP, EduGear, and Acer Chromebooks. All of the Chromebooks are on the current version (v78). We see this on our Kyocera copiers and Dell network printers.

ELPOTTERS commented 4 years ago

v77 and v78 Chromebooks The following two model printers have shown the custom paper. Canon iR1025 Kyocera 4200DN