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Playfair Display not working across macOS/Windows #2895

Open davelab6 opened 3 years ago

davelab6 commented 3 years ago

A user wrote,

In our company we are using the „Playfair Display“ font. One of our colleagues is using a Windows device while all the others are using Apple devices.

When my colleague with his Windows device opens a Powerpoint file, which I sent with my Macbook, instead of the Playfair Display font a fallback font is displayed.

We already deleted and installed the font, but the problem is still there. Between Macbooks there is no such issue and I already tried to send the file zipped, to see if this is related to the mail program, which is not the case.

I guess this may be because the name table of the currently shipping fonts is not set up correctly.

thlinard commented 3 years ago

I guess this may be because the name table of the currently shipping fonts is not set up correctly.

Or because the Mac users used the VF version. In this cas, duplicate of #2886.

thlinard commented 3 years ago

BTW, you really want to PR VF files without static directory, like #2889 or #2833?

actum-wol commented 3 years ago

@thlinard I am the user mentioned above. Thank you so far! But there is still no solution for our specific problem. I'd like to add more information about the problem: I installed the Google Fonts I am using on my Macbook, but when I send a PowerPoint file to my colleague who uses Windows, the font is shown with a type writer font. Same thing happens, when he opens a file I created on the server. Another font we use (Raleway) works. It is only the PlayFair Display font which creates issues. We both already installed the fonts again, but that didn't help. I also tried to install an older version which works for another colleague who is also using Mac. Unfortunately, that did not help either.

Maybe someone can help, thanks in advance!

thlinard commented 3 years ago

@thlinard I am the user mentioned above. Thank you so far! But there is still no solution for our specific problem. I'd like to add more information about the problem: I installed the Google Fonts I am using on my Macbook, but when I send a PowerPoint file to my colleague who uses Windows, the font is shown with a type writer font. Same thing happens, when he opens a file I created on the server. Another font we use (Raleway) works. It is only the PlayFair Display font which creates issues. We both already installed the fonts again, but that didn't help. I also tried to install an older version which works for another colleague who is also using Mac. Unfortunately, that did not help either.

Maybe someone can help, thanks in advance!

Hi @actum-wol,

  1. Are you using the VF or static version?
  2. Where exactly do your fonts come from? What site?
  3. Did your colleague install the exact same file?
actum-wol commented 3 years ago

Hi @thlinard

  1. I am sorry, I can not answer this, because I do not understand what it means
  2. That's the URL of the site: https://fonts.google.com/specimen/Playfair+Display?query=playfair+display#standard-styles
  3. Yes we both have the exact same file
thlinard commented 3 years ago 
1. I am sorry, I can not answer this, because I do not understand what it means

On https://fonts.google.com/specimen/Playfair+Display, you have a button "Download family", which gives you a "Playfair_Display.zip" archive. In the archive, you have 4 files (2 text files and 2 font files: PlayfairDisplay-Italic-VariableFont_wght.ttf and PlayfairDisplay-VariableFont_wght.ttf) and a static folder, containing 12 font files.

Have you installed the -VariableFont _ . ttf files or the files from the "static" folder, or both?

actum-wol commented 3 years ago

Have you installed the -VariableFont _ . ttf files or the files from the "static" folder, or both?

I installed the VF files, not the ones from the static folder.

thlinard commented 3 years ago

Have you installed the -VariableFont _ . ttf files or the files from the "static" folder, or both?

I installed the .tff files, not the ones from the static folder.

OK. Could you delete the installed files, download the zip archive again (the generation process was recently changed), and this time install only the static files?

actum-wol commented 3 years ago

OK. Could you delete the installed files, download the zip archive again (the generation process was recently changed), and this time install only the static files?

Yes, i did. And my colleague should do the same?

thlinard commented 3 years ago

Yes, i did. And my colleague should do the same?

Yes, although it's less important with MS Office for Windows than with the Mac version.

tomasperezponisio commented 3 years ago

@thlinard I am the user mentioned above. Thank you so far! But there is still no solution for our specific problem. I'd like to add more information about the problem: I installed the Google Fonts I am using on my Macbook, but when I send a PowerPoint file to my colleague who uses Windows, the font is shown with a type writer font. Same thing happens, when he opens a file I created on the server. Another font we use (Raleway) works. It is only the PlayFair Display font which creates issues. We both already installed the fonts again, but that didn't help. I also tried to install an older version which works for another colleague who is also using Mac. Unfortunately, that did not help either. Maybe someone can help, thanks in advance!

Hi @actum-wol,

  1. Are you using the VF or static version?
  2. Where exactly do your fonts come from? What site?
  3. Did your colleague install the exact same file?

Hi there, I installed the static version of the font and I have this 3 variants of the font that aren't working:

2021-04-20 16_50_35-

I'm on Windows 10 Home, version 10.0.19041, and Office 365 for business. 2021-04-20 16_54_59-Document1 - Word

Then tried installing VF version (first removing static version and the installing VF), and got 1 variant not working: 2021-04-20 17_26_58-

actum-wol commented 3 years ago

@thlinard I am the user mentioned above. Thank you so far! But there is still no solution for our specific problem. I'd like to add more information about the problem: I installed the Google Fonts I am using on my Macbook, but when I send a PowerPoint file to my colleague who uses Windows, the font is shown with a type writer font. Same thing happens, when he opens a file I created on the server. Another font we use (Raleway) works. It is only the PlayFair Display font which creates issues. We both already installed the fonts again, but that didn't help. I also tried to install an older version which works for another colleague who is also using Mac. Unfortunately, that did not help either. Maybe someone can help, thanks in advance!

Hi @actum-wol,

  1. Are you using the VF or static version?
  2. Where exactly do your fonts come from? What site?
  3. Did your colleague install the exact same file?

Hi there, I installed the static version of the font and I have this 3 variants of the font that aren't working:

2021-04-20 16_50_35-

I'm on Windows 10 Home, version 10.0.19041, and Office 365 for business. 2021-04-20 16_54_59-Document1 - Word

Then tried installing VF version (first removing static version and the installing VF), and got 1 variant not working: 2021-04-20 17_26_58-

Thanks a lot! That was the problem. Would have been easier to see if I had both - a Macbook and a Windows device.

thlinard commented 3 years ago

Well, because of #3267 the VF version of Playfair Display can't work properly (@yanone is the current assignee), and because of #2616 the static version can't either (nobody working on it).

I suggest to download the fonts from the upstream repository: https://github.com/clauseggers/Playfair-Display