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Open source version of Google Authenticator (except the Android app)
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Upgrade to iOS8 GM wiped out google authenticator #432

Open ThomasHabets opened 9 years ago

ThomasHabets commented 9 years ago

Original issue 433 created by PegPro on 2014-09-11T06:58:57.000Z:

What steps will reproduce the problem?

  1. iPhone on iOS 7
  2. Upgrade to iOS 8
  3. Open the google authenticator app

What is the expected output? What do you see instead? All ~10 of my tokens as missing from google authenticator, I'd expect them to be there after the upgrade, as explained on the authenticator website.

What version of the product are you using? On what operating system? iOS 8.0.0 iPhone GM 5S

Please provide any additional information below. Following advice from the google authenticator website, after the upgrade (which wiped out all the auth tokens) I restored the phone from an iCloud backup, that didn't appear to fix the issue either.

For my Google accounts, it's ok as I luckily was logged in on my desktop at the time so was able to disable two factor auth, however for my other accounts including Facebook and LogMeIn I'm now locked out and having to contact support.

ThomasHabets commented 9 years ago

Comment #1 originally posted by janssen.rob on 2014-09-17T18:27:11.000Z:

Can anyone confirm this before I upgrade to iOS8 ("final")? Anyone else experiencing problems?

ThomasHabets commented 9 years ago

Comment #2 originally posted by mfonsen on 2014-09-21T14:14:21.000Z:

Confirmed on production versions: IOS 8 running on Iphone 5C + latest Google Authenticator from AppStore. Happened after upgrading from 7.x to 8.x.

ThomasHabets commented 9 years ago

Comment #3 originally posted by janssen.rob on 2014-09-21T14:34:35.000Z:

I upgraded to iOS8 just fine. No problems at all, no loss of any tokens.

ThomasHabets commented 9 years ago

Comment #4 originally posted by PegPro on 2014-09-22T08:28:16.000Z:

 2 did you opt into the 'iCloud' update? I did, and I think that may have caused the loss as passwords were lost from all my apps including google authenticator.

 3 what about you?

ThomasHabets commented 9 years ago

Comment #5 originally posted by mfonsen on 2014-09-22T08:29:54.000Z:

In my case yes, I did opt into the 'iCloud' update

ThomasHabets commented 9 years ago

Comment #6 originally posted by mfonsen on 2014-09-22T08:30:41.000Z:

In my case yes, I did opt into the 'iCloud' update. I applied the software update via iTunes.