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google / google-authenticator

Open source version of Google Authenticator (except the Android app)
Apache License 2.0
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Need help Google Authenticator #667

Closed Sylthar closed 5 years ago

Sylthar commented 5 years ago

Hello,

I have an issue avec Google Authenticator.

I'm using it on a Plesk serveur.

But unfortunately the codes generated by my app won't work when I'm trying to log on my serveur.

I have no idea where else I can ask help about this issue.

Any help would be very appreciated

screen shot 2019-02-08 at 11 07 45 am
ThomasHabets commented 5 years ago

Either the clock is incorrect on your phone, or on your server, or the shared secret is wrong.

Verify that the clocks are correct, and if they are then re-register the login.

Sylthar commented 5 years ago

Thank you, I have seen something about the clock online, but I couldn't figure out how to check the clock either on the server (because no access) and the app (iPhone) because I don't kn ow how to. Could you light me on it?

ThomasHabets commented 5 years ago

Ask whoever has access to the server to check the clock.

For the app I guess make sure your phone has automatic time and timezone set. Then it should be correct.

Sylthar commented 5 years ago

OK. The phone time is auto (Paris)

But I'm the only one who had access to the server.

ThomasHabets commented 5 years ago

So nobody has access now? Well… then you have a different kind of problem. Check how Plesk deals with forgotten passwords and account recovery.