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google / paco

The Paco behavioral science mobile research platform
http://www.pacoapp.com/
Apache License 2.0
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Android: cannot use Paco #1679

Open Ryusei-okegawa opened 3 years ago

Ryusei-okegawa commented 3 years ago

I've read in the past that it was recently updated to fix a problem that was preventing it from being used on Android devices, but it still doesn't work.

BobEvans commented 3 years ago

Could you describe the problem in detail along with which phone make and android version you are using?

BobEvans commented 3 years ago

Actually, if you would, could you generate a bug report and email it bob@pacoapp.com?

Here are the steps (adapted from the Pocket debug page):

Step 1: Enable Developer Options Enabling Developer Options on your Android device gives you a few more advanced settings. Other than making these additional settings visible, it will not make any changes to your device. Here’s how to enable them:

Visit your device’s Settings app and select About phone or About tablet. It is typically the last one in the main Settings or if the Settings app is broken into sections, it might be in a tab like “General" or “Device”. In the “About” section, scroll down to the Build number - it’s typically the last one - and tap it 10 times, until you see a message that says “You are now a developer!”. Developer Options are now enabled. Tap the back button to leave the “About” page. The new Developer Options item will now be shown directly under or above “About phone”.

Step 2: Capture a Bug Report

Here’s how to capture a Bug Report and send it:

Reproduce the issue that you’re seeing. For example, complete the steps that cause Paco to crash. After reproducing the issue, go into the main Settings app and select Developer Options. Tap Take bug report (you may need to toggle the “On" switch at the top first). After a few minutes you will receive a prompt to email the bug report. Please send it to bob@pacoapp.com. Note: If the Take bug report option is disabled, please try enabling the USB Debugging option in Developer Options and try again.

Ryusei-okegawa commented 3 years ago

It was reported by two collaborators, and we were not able to ask the manufacturer of each device, but the versions are 11 and 10. I think the symptoms are exactly the same as in the previous issue of "Android: Cannot login on App": logging in with a Google account does not change the screen, and pressing login again does not respond.

BobEvans commented 3 years ago

Please try again as our latest update has fixed this problem for several users.

Ryusei-okegawa commented 3 years ago

After the update, We was able to log in successfully on Android. Thank you for your support.