search

google / sawbuck

Automatically exported from code.google.com/p/sawbuck
106 stars 40 forks source link

Install error for Chrome installer to windows platform #95

Closed GoogleCodeExporter closed 8 years ago

GoogleCodeExporter commented 8 years ago 
What steps will reproduce the problem?
1. From browser (either Internet Exploder or Firefox)try to install Chrome
2.Errors out every time
3.

What is the expected output? What do you see instead?
Expected Chrome to install.  It errors out

What version of the product are you using? On what operating system?
Old Dell P380 hardware. Windows XP OS

Please provide any additional information below.
Error captured on Sawbuck during install attempt for Chrome (unknown version)
INFORMATION 5352    3928    07:45:28-931        0   [07/03/14 
07:45:29.093][iexplore:npGoogleUpdate3][5352:3928][Started process][3092]
INFORMATION 3092    4476    07:45:31-443        0   [07/03/14 
07:45:31.593][GoogleUpdate:goopdate][3092:4476][DllEntry]["C:\Program 
Files\Google\Update\GoogleUpdate.exe" /pi "https:%2F%2Fwww.google.com%2F" 
"%2Finstall%20%22appguid=%7B8A69D345-D564-463C-AFF1-A69D9E530F96%7D%26iid=%7BB73
0E702-6214-2155-5AF6-AB1503DFA0A1%7D%26lang=en%26browser=2%26usagestats=0%26appn
ame=Google%2520Chrome%26needsadmin=prefers%26installdataindex=defaultbrowser%22"
 /installsource oneclick]
INFORMATION 3092    4476    07:45:31-484        0   [07/03/14 
07:45:31.640][GoogleUpdate:goopdate][3092:4476][OS][version: 
OS_WINDOWS_XP][service pack: 3]
INFORMATION 3092    4476    07:45:31-560        0   [07/03/14 
07:45:31.718][GoogleUpdate:goopdate][3092:4476][C:\Program 
Files\Google\Update\1.3.24.7\goopdate.dll][version 1.3.24.7][opt][official]
INFORMATION 3092    4476    07:45:31-561        0   [07/03/14 
07:45:31.718][GoogleUpdate:goopdate][3092:4476][is machine: 1]
VERBOSE 3092    4476    07:45:31-601        0   [07/03/14 
07:45:31.765][GoogleUpdate:goopdate][3092:4476][Current dir][C:\Program 
Files\Google\Update\1.3.24.7]
INFORMATION 3092    4476    07:45:51-100        0   [07/03/14 
07:45:51.296][GoogleUpdate:goopdate][3092:4476][Started process][5336]
INFORMATION 3092    4476    07:45:51-103        0   [07/03/14 
07:45:51.296][GoogleUpdate:goopdate][3092:4476][DllEntry exit][0x00000000]
INFORMATION 5336    4656    07:45:51-364        0   [07/03/14 
07:45:51.546][GoogleUpdate:goopdate][5336:4656][DllEntry]["C:\DOCUME~1\ADMINI~1\
LOCALS~1\Temp\{40B9DC2B-D09D-40FE-851F-3515E462F3CC}\GoogleUpdate.exe" /install 
"appguid={8A69D345-D564-463C-AFF1-A69D9E530F96}&iid={B730E702-6214-2155-5AF6-AB1
503DFA0A1}&lang=en&browser=2&usagestats=0&appname=Google%20Chrome&needsadmin=pre
fers&installdataindex=defaultbrowser" /installsource oneclick]
INFORMATION 5336    4656    07:45:51-455        0   [07/03/14 
07:45:51.640][GoogleUpdate:goopdate][5336:4656][OS][version: 
OS_WINDOWS_XP][service pack: 3]
INFORMATION 5336    4656    07:45:51-458        0   [07/03/14 
07:45:51.640][GoogleUpdate:goopdate][5336:4656][C:\DOCUME~1\ADMINI~1\LOCALS~1\Te
mp\{40B9DC2B-D09D-40FE-851F-3515E462F3CC}\goopdate.dll][version 
1.3.24.7][opt][official]
INFORMATION 5336    4656    07:45:51-461        0   [07/03/14 
07:45:51.656][GoogleUpdate:goopdate][5336:4656][is machine: 1]
VERBOSE 5336    4656    07:45:51-464        0   [07/03/14 
07:45:51.656][GoogleUpdate:goopdate][5336:4656][Current 
dir][C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\{40B9DC2B-D09D-40FE-851F-3515E462F3CC}]
INFORMATION 5336    4656    07:45:51-506        0   [07/03/14 
07:45:51.703][GoogleUpdate:goopdate][5336:4656][GoopdateImpl::DoInstall]
INFORMATION 5336    4656    07:45:51-571        0   [07/03/14 
07:45:51.765][GoogleUpdate:goopdate][5336:4656][Existing version: 
1.3.24.7][Running version: 1.3.24.7]
INFORMATION 5336    4656    07:45:51-573        0   [07/03/14 
07:45:51.765][GoogleUpdate:goopdate][5336:4656][machine = 1][existing version = 
1.3.24.7][should_install = 0]
INFORMATION 5336    4656    07:45:51-802        0   [07/03/14 
07:45:51.984][GoogleUpdate:goopdate][5336:4656][Started process][4400]
INFORMATION 5336    4656    07:45:51-817        0   [07/03/14 
07:45:52.000][GoogleUpdate:goopdate][5336:4656][Started process][5016]
INFORMATION 5336    4656    07:45:51-817        0   [07/03/14 
07:45:52.000][GoogleUpdate:goopdate][5336:4656][Waiting for application install 
to complete]
INFORMATION 5016    4948    07:45:51-921        0   [07/03/14 
07:45:52.109][GoogleUpdate:goopdate][5016:4948][DllEntry]["C:\Program 
Files\Google\Update\GoogleUpdate.exe" /handoff 
"appguid={8A69D345-D564-463C-AFF1-A69D9E530F96}&iid={B730E702-6214-2155-5AF6-AB1
503DFA0A1}&lang=en&browser=2&usagestats=0&appname=Google%20Chrome&needsadmin=pre
fers&installdataindex=defaultbrowser" /installsource oneclick /sessionid 
"{C44A2DF8-F6D7-415B-9E39-B0FC7196B439}"]
INFORMATION 5016    4948    07:45:51-925        0   [07/03/14 
07:45:52.109][GoogleUpdate:goopdate][5016:4948][OS][version: 
OS_WINDOWS_XP][service pack: 3]
INFORMATION 5016    4948    07:45:51-927        0   [07/03/14 
07:45:52.109][GoogleUpdate:goopdate][5016:4948][C:\Program 
Files\Google\Update\1.3.24.7\goopdate.dll][version 1.3.24.7][opt][official]
INFORMATION 5016    4948    07:45:51-929        0   [07/03/14 
07:45:52.125][GoogleUpdate:goopdate][5016:4948][is machine: 1]
VERBOSE 5016    4948    07:45:51-929        0   [07/03/14 
07:45:52.125][GoogleUpdate:goopdate][5016:4948][Current dir][C:\Program 
Files\Google\Update\1.3.24.7]
INFORMATION 4400    712 07:45:51-951        0   [07/03/14 
07:45:52.140][GoogleUpdate:goopdate][4400:712][DllEntry]["C:\Program 
Files\Google\Update\GoogleUpdate.exe" /ping 
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz48cmVxdWVzdCBwcm90b2NvbD0iMy4w
IiB2ZXJzaW9uPSIxLjMuMjQuNyIgc2hlbGxfdmVyc2lvbj0iMS4zLjIxLjEwMyIgaXNtYWNoaW5lPSIx
IiBzZXNzaW9uaWQ9IntDNDRBMkRGOC1GNkQ3LTQxNUItOUUzOS1CMEZDNzE5NkI0Mzl9IiBpbnN0YWxs
c291cmNlPSJvbmVjbGljayIgcmVxdWVzdGlkPSJ7MTBEQzI3MjItMzkzNi00NDUyLTgyMDctNzc2QjBB
NkJFOEYyfSIgZGVkdXA9ImNyIj48aHcgcGh5c21lbW9yeT0iMSIgc3NlPSIxIiBzc2UyPSIxIiBzc2Uz
PSIxIiBzc3NlMz0iMCIgc3NlNDE9IjAiIHNzZTQyPSIwIiBhdng9IjAiLz48b3MgcGxhdGZvcm09Indp
biIgdmVyc2lvbj0iNS4xIiBzcD0iU2VydmljZSBQYWNrIDMiIGFyY2g9Ing4NiIvPjxhcHAgYXBwaWQ9
Ins0MzBGRDREMC1CNzI5LTRGNjEtQUEzNC05MTUyNjQ4MTc5OUR9IiB2ZXJzaW9uPSIxLjMuMjQuNyIg
bmV4dHZlcnNpb249IjEuMy4yNC43IiBsYW5nPSJlbiIgYnJhbmQ9IiIgY2xpZW50PSIiIGlpZD0ie0I3
MzBFNzAyLTYyMTQtMjE1NS01QUY2LUFCMTUwM0RGQTBBMX0iPjxldmVudCBldmVudHR5cGU9IjIiIGV2
ZW50cmVzdWx0PSIxIiBlcnJvcmNvZGU9IjAiIGV4dHJhY29kZTE9IjAiIGluc3RhbGxfdGltZV9tcz0i
NjIiLz48L2FwcD48L3JlcXVlc3Q-]
INFORMATION 4400    712 07:45:51-961        0   [07/03/14 
07:45:52.156][GoogleUpdate:goopdate][4400:712][OS][version: 
OS_WINDOWS_XP][service pack: 3]
INFORMATION 5016    4948    07:45:51-961        0   [07/03/14 
07:45:52.156][GoogleUpdate:goopdate][5016:4948][GoopdateImpl::DoHandoff]
INFORMATION 4400    712 07:45:52-000        0   [07/03/14 
07:45:52.187][GoogleUpdate:goopdate][4400:712][C:\Program 
Files\Google\Update\1.3.24.7\goopdate.dll][version 1.3.24.7][opt][official]
INFORMATION 4400    712 07:45:52-001        0   [07/03/14 
07:45:52.187][GoogleUpdate:goopdate][4400:712][is machine: 1]
VERBOSE 4400    712 07:45:52-001        0   [07/03/14 
07:45:52.187][GoogleUpdate:goopdate][4400:712][Current dir][C:\Program 
Files\Google\Update\1.3.24.7]
INFORMATION 4480    2248    07:45:52-269        0   [07/03/14 
07:45:52.453][GoogleUpdate:goopdate][4480:2248][DllEntry]["C:\Program 
Files\Google\Update\GoogleUpdate.exe" /svc]
INFORMATION 4480    2248    07:45:52-272        0   [07/03/14 
07:45:52.468][GoogleUpdate:goopdate][4480:2248][OS][version: 
OS_WINDOWS_XP][service pack: 3]
INFORMATION 4480    2248    07:45:52-273        0   [07/03/14 
07:45:52.468][GoogleUpdate:goopdate][4480:2248][C:\Program 
Files\Google\Update\1.3.24.7\goopdate.dll][version 1.3.24.7][opt][official]
INFORMATION 4480    2248    07:45:52-275        0   [07/03/14 
07:45:52.468][GoogleUpdate:goopdate][4480:2248][is machine: 1]
VERBOSE 4480    2248    07:45:52-292        0   [07/03/14 
07:45:52.484][GoogleUpdate:goopdate][4480:2248][Current dir][C:\Program 
Files\Google\Update\1.3.24.7]
INFORMATION 4400    712 07:45:54-558        0   [07/03/14 
07:45:54.750][GoogleUpdate:goopdate][4400:712][detected configurations][
priority=2, source=direct, direct connection
priority=0, source=auto, wpad=1, script=
]
VERBOSE 4400    712 07:45:54-558        0   [07/03/14 
07:45:54.750][GoogleUpdate:goopdate][4400:712][Send][url=https://tools.google.co
m/service/update2][request=<?xml version="1.0" encoding="UTF-8"?><request 
protocol="3.0" version="1.3.24.7" shell_version="1.3.21.103" ismachine="1" 
sessionid="{C44A2DF8-F6D7-415B-9E39-B0FC7196B439}" installsource="oneclick" 
requestid="{10DC2722-3936-4452-8207-776B0A6BE8F2}" dedup="cr"><hw 
physmemory="1" sse="1" sse2="1" sse3="1" ssse3="0" sse41="0" sse42="0" 
avx="0"/><os platform="win" version="5.1" sp="Service Pack 3" arch="x86"/><app 
appid="{430FD4D0-B729-4F61-AA34-91526481799D}" version="1.3.24.7" 
nextversion="1.3.24.7" lang="en" brand="" client="" 
iid="{B730E702-6214-2155-5AF6-AB1503DFA0A1}"><event eventtype="2" 
eventresult="1" errorcode="0" extracode1="0" 
install_time_ms="62"/></app></request>][filename=]
INFORMATION 4480    4588    07:45:54-559        0   [07/03/14 
07:45:54.750][GoogleUpdate:goopdate][4480:4588][detected configurations][
priority=2, source=direct, direct connection
priority=0, source=auto, wpad=1, script=
]
VERBOSE 4480    4588    07:45:54-559        0   [07/03/14 
07:45:54.750][GoogleUpdate:goopdate][4480:4588][Send][url=https://tools.google.c
om/service/update2][request=<?xml version="1.0" encoding="UTF-8"?><request 
protocol="3.0" version="1.3.24.7" shell_version="1.3.21.103" ismachine="1" 
sessionid="{C44A2DF8-F6D7-415B-9E39-B0FC7196B439}" installsource="oneclick" 
requestid="{2EC8EAFF-1DA7-4F42-889F-A4603D422DC2}" dedup="cr"><hw 
physmemory="1" sse="1" sse2="1" sse3="1" ssse3="0" sse41="0" sse42="0" 
avx="0"/><os platform="win" version="5.1" sp="Service Pack 3" arch="x86"/><app 
appid="{8A69D345-D564-463C-AFF1-A69D9E530F96}" version="" nextversion="" 
lang="en" brand="" client="" installage="-1" installdate="-1" 
iid="{B730E702-6214-2155-5AF6-AB1503DFA0A1}"><updatecheck/><data name="install" 
index="defaultbrowser"/></app></request>][filename=]
VERBOSE 4400    712 07:45:56-034        0   [07/03/14 
07:45:56.218][GoogleUpdate:goopdate][4400:712][Send response received][result 
0x0][status code 200][<?xml version="1.0" encoding="UTF-8"?><response 
protocol="3.0" server="prod"><daystart elapsed_days="2740" 
elapsed_seconds="24332"/><app appid="{430FD4D0-B729-4F61-AA34-91526481799D}" 
status="ok"><event status="ok"/></app></response>]
INFORMATION 4400    712 07:45:56-075        0   [07/03/14 
07:45:56.265][GoogleUpdate:goopdate][4400:712][DllEntry exit][0x00000000]
INFORMATION 4480    4588    07:45:58-591        0   [07/03/14 
07:45:58.781][GoogleUpdate:goopdate][4480:4588][Started process][3068]
INFORMATION 3068    3968    07:45:58-635        0   [07/03/14 
07:45:58.828][GoogleUpdate:goopdate][3068:3968][DllEntry]["C:\Program 
Files\Google\Update\GoogleUpdate.exe" /ping 
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz48cmVxdWVzdCBwcm90b2NvbD0iMy4w
IiB2ZXJzaW9uPSIxLjMuMjQuNyIgc2hlbGxfdmVyc2lvbj0iMS4zLjIxLjEwMyIgaXNtYWNoaW5lPSIx
IiBzZXNzaW9uaWQ9IntDNDRBMkRGOC1GNkQ3LTQxNUItOUUzOS1CMEZDNzE5NkI0Mzl9IiBpbnN0YWxs
c291cmNlPSJvbmVjbGljayIgcmVxdWVzdGlkPSJ7NkIzQzVBNjItMUYwOC00NTMyLTk1REEtRDVGRTBF
NjhFQjU2fSIgZGVkdXA9ImNyIj48aHcgcGh5c21lbW9yeT0iMSIgc3NlPSIxIiBzc2UyPSIxIiBzc2Uz
PSIxIiBzc3NlMz0iMCIgc3NlNDE9IjAiIHNzZTQyPSIwIiBhdng9IjAiLz48b3MgcGxhdGZvcm09Indp
biIgdmVyc2lvbj0iNS4xIiBzcD0iU2VydmljZSBQYWNrIDMiIGFyY2g9Ing4NiIvPjxhcHAgYXBwaWQ9
Ins4QTY5RDM0NS1ENTY0LTQ2M0MtQUZGMS1BNjlEOUU1MzBGOTZ9IiB2ZXJzaW9uPSIiIG5leHR2ZXJz
aW9uPSIzNS4wLjE5MTYuMTUzIiBsYW5nPSJlbiIgYnJhbmQ9IiIgY2xpZW50PSIiIGluc3RhbGxhZ2U9
Ii0xIiBpbnN0YWxsZGF0ZT0iLTEiIGlpZD0ie0I3MzBFNzAyLTYyMTQtMjE1NS01QUY2LUFCMTUwM0RG
QTBBMX0iPjxldmVudCBldmVudHR5cGU9IjkiIGV2ZW50cmVzdWx0PSIxIiBlcnJvcmNvZGU9IjAiIGV4
dHJhY29kZTE9IjAiLz48ZXZlbnQgZXZlbnR0eXBlPSI1IiBldmVudHJlc3VsdD0iMSIgZXJyb3Jjb2Rl
PSIwIiBleHRyYWNvZGUxPSIwIi8-PGV2ZW50IGV2ZW50dHlwZT0iMSIgZXZlbnRyZXN1bHQ9IjEiIGVy
cm9yY29kZT0iMCIgZXh0cmFjb2RlMT0iMCIvPjxldmVudCBldmVudHR5cGU9IjIiIGV2ZW50cmVzdWx0
PSIwIiBlcnJvcmNvZGU9Ii0yMTQ3MDIzNTA0IiBleHRyYWNvZGUxPSIyNjg0MzU0NjgiLz48ZGF0YSBu
YW1lPSJpbnN0YWxsIiBpbmRleD0iZGVmYXVsdGJyb3dzZXIiLz48L2FwcD48L3JlcXVlc3Q-]
INFORMATION 3068    3968    07:45:58-687        0   [07/03/14 
07:45:58.875][GoogleUpdate:goopdate][3068:3968][OS][version: 
OS_WINDOWS_XP][service pack: 3]
INFORMATION 3068    3968    07:45:58-689        0   [07/03/14 
07:45:58.875][GoogleUpdate:goopdate][3068:3968][C:\Program 
Files\Google\Update\1.3.24.7\goopdate.dll][version 1.3.24.7][opt][official]
INFORMATION 3068    3968    07:45:58-690        0   [07/03/14 
07:45:58.875][GoogleUpdate:goopdate][3068:3968][is machine: 1]
VERBOSE 3068    3968    07:45:58-690        0   [07/03/14 
07:45:58.875][GoogleUpdate:goopdate][3068:3968][Current dir][C:\Program 
Files\Google\Update\1.3.24.7]
INFORMATION 3068    3968    07:45:58-803        0   [07/03/14 
07:45:59.000][GoogleUpdate:goopdate][3068:3968][detected configurations][
priority=2, source=direct, direct connection
priority=0, source=auto, wpad=1, script=
]
VERBOSE 3068    3968    07:45:58-803        0   [07/03/14 
07:45:59.000][GoogleUpdate:goopdate][3068:3968][Send][url=https://tools.google.c
om/service/update2][request=<?xml version="1.0" encoding="UTF-8"?><request 
protocol="3.0" version="1.3.24.7" shell_version="1.3.21.103" ismachine="1" 
sessionid="{C44A2DF8-F6D7-415B-9E39-B0FC7196B439}" installsource="oneclick" 
requestid="{6B3C5A62-1F08-4532-95DA-D5FE0E68EB56}" dedup="cr"><hw 
physmemory="1" sse="1" sse2="1" sse3="1" ssse3="0" sse41="0" sse42="0" 
avx="0"/><os platform="win" version="5.1" sp="Service Pack 3" arch="x86"/><app 
appid="{8A69D345-D564-463C-AFF1-A69D9E530F96}" version="" 
nextversion="35.0.1916.153" lang="en" brand="" client="" installage="-1" 
installdate="-1" iid="{B730E702-6214-2155-5AF6-AB1503DFA0A1}"><event 
eventtype="9" eventresult="1" errorcode="0" extracode1="0"/><event 
eventtype="5" eventresult="1" errorcode="0" extracode1="0"/><event 
eventtype="1" eventresult="1" errorcode="0" extracode1="0"/><event 
eventtype="2" eventresult="0" errorcode="-2147023504" 
extracode1="268435468"/><data name="install" 
index="defaultbrowser"/></app></request>][filename=]
INFORMATION 3068    3968    07:45:59-233        0   [07/03/14 
07:45:59.421][GoogleUpdate:goopdate][3068:3968][DllEntry exit][0x00000000]
INFORMATION 4480    2248    07:45:59-339        0   [07/03/14 
07:45:59.531][GoogleUpdate:goopdate][4480:2248][DllEntry exit][0x00000000]

Original issue reported on code.google.com by netsport...@gmail.com on 3 Jul 2014 at 2:06

GoogleCodeExporter commented 8 years ago 
Chrome was taken out this morning by uninstalling MyPc Backup

Original comment by teele...@gmail.com on 13 Jul 2014 at 6:32

GoogleCodeExporter commented 8 years ago

Original comment by sebmarchand@chromium.org on 2 Dec 2014 at 4:13