"Looks like your site is not allowed access to Google account data" error, despite no changes made

jamesozzie commented 3 months ago

Bug Description

There have been multiple reports since 22nd Aug of users encountering the below error on both the Site Kit dashboard and the widget on the main WP dashboard: Looks like your site is not allowed access to Google account data and can’t display stats in the dashboard

This occurred for users without any apparent changes at site level. This also occurred on the oi.ie site, despite no changes made to the site from when it occurred. Redoing the plugin setup on this site resulted in the following error - which is what others in the support forums also reported: Error: bad request, invalid parameter ‘site_id’

While disconnecting my Google account on the oi.ie site and connecting once more did restore the site with all data intact, resetting the plugin is a confirmed resolution for those impacted - although more drastic and to be avoided in favor of disconnecting.

Given there is a large influx of Analytics reporting related topics, I'll review and add to this issue if needed, adding reports of the same error.

Impacted users

https://wordpress.org/support/topic/looks-like-your-site-is-not-allowed-access-to-google | Resolved | No SH info | Disconnected and set up the plugin once more to resolve.
https://wordpress.org/support/topic/google-site-kit-error-17/ | Open | No SH info
https://wordpress.org/support/topic/it-displays-an-error-at-analytics-connection-and-not-only-there | Resolved | SH info | Resolved - user disconnected and reconnected their Google account
https://wordpress.org/support/topic/site-kit-not-working-cannot-reconnect-plugin | Resolved | No SH info | Resolved by resetting
https://wordpress.org/support/topic/site-kit-throwing-error-after-update/ | Resolved | No SH info | Resolved by resetting

Screenshots

Additional Context

SK 1.133.0
These reports were all since yesterday (22nd August)
@adamdunnage reported possible with Analytics reporting from that time, with insights into reporting in the Analytics Help Center also from that date. There is traffic for that date on one of my test sites, but zero traffic from all other support test sites. The same applies for the SK website itself, at present no traffic reporting for yesterday (from analytics.google.com or the GA4 query explorer). Lengthy thread on this can be found here. UPDATE: Traffic is recording for that data now.
- There are changes being made at service level for the error a user runs into if they try to "Redo plugin set up", with details found here regarding the "bad request, invalid parameter ‘site_id" error.

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Acceptance criteria

Implementation Brief

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Test Coverage

QA Brief

Changelog entry

eugene-manuilov commented 3 months ago

@jamesozzie, I believe this issue will be solved when we push updates later this week.

jamesozzie commented 3 months ago

Good to know. Thank you @eugene-manuilov. I'll keep it open until then.

aaemnnosttv commented 3 months ago

@eugene-manuilov can you confirm this is resolved now?

adamdunnage commented 2 months ago

We have received another report of this error in the support forum (see here). I still need to gather further information from the user and will update here once I have it.

@eugene-manuilov Is it possible that this wasn't completely fixed with the service deployment 2 weeks ago?

eugene-manuilov commented 2 months ago

@adamdunnage, yes, looks like there still a problem that we need to address. I'll talk to Felix to discuss one idea that I want to do next to solve that problem.

google / site-kit-wp