ConsentForm.ShowPrivacyOptionsForm

[REQUIRED] Step 1: Describe your environment

Unity version: 2022.3.29f1
Google Mobile Ads Unity plugin version: 9.2.0
Plugin installation method: OpenUPM (Unity package manager, .unitypackage import)
Platform: Unity Editor (iOS, Android, Unity Editor)
Platform OS version: Android 22 (eg iOS 10, Android 9)
Any specific devices issue occurs on: _____
Mediation ad networks used, and their versions: _____

[REQUIRED] Step 2: Describe the problem

I'm encountering an issue with the ConsentForm.ShowPrivacyOptionsForm function from the HelloWorld sample project. Each time I try to call this function, I receive the following error: "Failed to show consent privacy form with error: Form not found!".

However, when I use the LoadAndShowConsentFormIfRequired function, it works correctly if consent is required.

Any insights on why ShowPrivacyOptionsForm isn't functioning as expected?

Relevant Code:

namespace XXX.Runtime.GoogleMobileAds { ///

/// Helper class that implements consent using the Google User Messaging Platform (UMP) SDK. ///

public class GoogleMobileAdsConsentController : MonoBehaviour { ///

/// If true, it is safe to call MobileAds.Initialize() and load Ads. ///

public bool CanRequestAds => ConsentInformation.CanRequestAds();

    [SerializeField, Tooltip("Button to show user consent and privacy settings.")]
    private Button _privacyButton;

    [SerializeField, Tooltip("GameObject with the error popup.")]
    private GameObject _errorPopup;

    [SerializeField, Tooltip("Error message for the error popup,")]
    private Text _errorText;

    private void Start()
    {
        // Disable the error popup,
        if (_errorPopup != null)
        {
            _errorPopup.SetActive(false);
        }
    }

    /// <summary>
    /// Startup method for the Google User Messaging Platform (UMP) SDK
    /// which will run all startup logic including loading any required
    /// updates and displaying any required forms.
    /// </summary>
    public void GatherConsent(Action<string> onComplete)
    {
        Debug.Log("Gathering consent.");

        var requestParameters = new ConsentRequestParameters
        {
            // False means users are not under age.
            TagForUnderAgeOfConsent = false,
            ConsentDebugSettings = new ConsentDebugSettings
            {
                // For debugging consent settings by geography.
                //DebugGeography = DebugGeography.Disabled,
                DebugGeography = DebugGeography.EEA,
                // https://developers.google.com/admob/unity/test-ads
                TestDeviceHashedIds = GoogleMobileAdsController.TestDeviceIds,
            }
        };

        // Combine the callback with an error popup handler.
        onComplete = (onComplete == null)
            ? UpdateErrorPopup
            : onComplete + UpdateErrorPopup;

        // The Google Mobile Ads SDK provides the User Messaging Platform (Google's
        // IAB Certified consent management platform) as one solution to capture
        // consent for users in GDPR impacted countries. This is an example and
        // you can choose another consent management platform to capture consent.
        ConsentInformation.Update(requestParameters, (FormError updateError) =>
        {
            // Enable the change privacy settings button.
            UpdatePrivacyButton();

            if (updateError != null)
            {
                onComplete(updateError.Message);
                return;
            }

            // Determine the consent-related action to take based on the ConsentStatus.
            if (CanRequestAds)
            {
                // Consent has already been gathered or not required.
                // Return control back to the user.
                onComplete(null);
                return;
            }

            // Consent not obtained and is required.
            // Load the initial consent request form for the user.
            ConsentForm.LoadAndShowConsentFormIfRequired((FormError showError) =>
            {
                UpdatePrivacyButton();
                if (showError != null)
                {
                    // Form showing failed.
                    if (onComplete != null)
                    {
                        onComplete(showError.Message);
                    }
                }
                // Form showing succeeded.
                else if (onComplete != null)
                {
                    onComplete(null);
                }
            });
        });
    }

    /// <summary>
    /// Shows the privacy options form to the user.
    /// </summary>
    /// <remarks>
    /// Your app needs to allow the user to change their consent status at any time.
    /// Load another form and store it to allow the user to change their consent status
    /// </remarks>
    public void ShowPrivacyOptionsForm(Action<string> onComplete)
    {
        //https://github.com/googleads/googleads-mobile-unity/issues/3047
        Debug.Log("Showing privacy options form.");

        // combine the callback with an error popup handler.
         onComplete = (onComplete == null)
            ? UpdateErrorPopup
            : onComplete + UpdateErrorPopup;

        ConsentForm.ShowPrivacyOptionsForm((FormError showError) =>
        {
            UpdatePrivacyButton();
            if (showError != null)
            {
                // Form showing failed.
                if (onComplete != null)
                {
                    onComplete(showError.Message);
                }
            }
            // Form showing succeeded.
            else if (onComplete != null)
            {
                onComplete(null);
            }
        });
    }

    /// <summary>
    /// Reset ConsentInformation for the user.
    /// </summary>
    public void ResetConsentInformation()
    {
        ConsentInformation.Reset();
        UpdatePrivacyButton();
    }

    void UpdatePrivacyButton()
    {
        if (_privacyButton != null)
        {
            _privacyButton.interactable =
                ConsentInformation.PrivacyOptionsRequirementStatus ==
                    PrivacyOptionsRequirementStatus.Required;
        }
    }

    void UpdateErrorPopup(string message)
    {
        if (string.IsNullOrEmpty(message))
        {
            return;
        }

        if (_errorText != null)
        {
            _errorText.text = message;
        }

        if (_errorPopup != null)
        {
            _errorPopup.SetActive(true);
        }
        if (_privacyButton != null)
        {
            _privacyButton.interactable = true;
        }
    }
}

}

googleads / googleads-mobile-unity