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googleads / googleads-mobile-unity

Official Unity Plugin for the Google Mobile Ads SDK
https://developers.google.com/admob/unity
Apache License 2.0
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Rewarded Ad (App Install Ads) opens Google Play Store on infinite loop #3646

Open devcamilla opened 3 days ago

devcamilla commented 3 days ago

[REQUIRED] Step 1: Describe your environment

[REQUIRED] Step 2: Describe the problem

Steps to reproduce:

When an App Install Ad is shown, it redirects and opens Google Play Store automatically. When user clicks the Back button or navigates back to the game, it opens Google Play Store again. When user quits (swipe up) Google Play Store and taps the game, the game restarts.

User cannot finish and go back to the game to get their ad reward. App Install Ads infinitely loops on Google Play Store and crashes the app.

shibatom commented 1 day ago

I am experiencing the same issue in my environment. We have also received reports from many users stating that, after watching reward ads, they are unable to close the ad and are automatically redirected to the Play Store.

Unity version: 2022.3.22f1 Google Mobile Ads Unity plugin version: Tested on v9.2.0 Platform: Android (Android 11, 13) Devices: Pixel 4, FCNT F-51C, and various other devices Ad networks: Admob

eren-sen commented 23 hours ago

I have the same problem. It happens every device I tested. I hope we don't get ban from admob.

NVentimiglia commented 18 hours ago

Hi can you submit this issue this issue to support. Please include your ad unit IDs and a charles log of the bad request is possible.

https://developers.devsite.corp.google.com/admob/support

devcamilla commented 6 hours ago

Hi @NVentimiglia thanks for the reply!

I'm not sure which credentials to use as I don't have an @google.com account.

Where do I get the Charles Log?

For additional info, the issue is also encountered on the following devices:

Thanks!