googleads / googleads-mobile-unity

Official Unity Plugin for the Google Mobile Ads SDK
https://developers.google.com/admob/unity
Apache License 2.0
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OnAdFullScreenContentClosed event is trigger delayed after a Video Interstitial is closed #3672

Open malt03 opened 1 week ago

malt03 commented 1 week ago

[REQUIRED] Step 1: Describe your environment

[REQUIRED] Step 2: Describe the problem

Steps to reproduce:

2029

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The same issue persists, I mentioned as a reference. OnAdFullScreenContentClosed event is triggered with a delay depending on the device after the video interstitial is closed.

Occurs only in interstitials. It works fine in test ads and using admob test ad units. Occurs only real ads. I'm using Admob mediation and other ad services are fine. It only happens with Admob video interstitial Ads. This issue doesn't happen on all devices. Some devices have issue. For example, the Google Pixel 6a device has a delay of about 1 seconds. I've seen a delay of up to 5 seconds on some low hardware devices.

This problem is quite detrimental to the user experience.

RubyForest commented 1 day ago

same with reward ads is closed

NVentimiglia commented 1 day ago

Thank you for raising awareness on this performance / latency issue on the APIs. This issue will take some time to verify, but we are looking into verifying and fixing any slow APIs.