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googleads / videojs-ima

IMA SDK Plugin for Video.js
Apache License 2.0
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Ads skipped on iPad devices #1022

Closed amusakhan2016 closed 2 years ago

amusakhan2016 commented 2 years ago

Hello,

We are testing VideoJS player and seeing ads are skipped. Anyone is facing the same problem with VideoJS player? screencast: https://drive.google.com/file/d/1N5OcPho5i1o4xCnjLO-jL2tgJtr5AkOh/view?usp=sharing

Thanks,

Kiro705 commented 2 years ago

Hello @amusakhan2016 ,

You may need to call ImaSdkSettings.setDisableCustomPlaybackForIOS10Plus(true) to play certain ads on iPad and other iOS devices.

Do you have any steps to reproduce the skipped ads in any of the videoJS-IMA samples?

Thank you, Jackson IMA SDK team

amusakhan2016 commented 2 years ago

Hello @Kiro705 We tried this settings before let us try again.

You can reproduce the issue with examples/simple, just use any vast tag (from Google example) and open the page in iPad.

Thanks,

Kiro705 commented 2 years ago

Thank you @amusakhan2016 ,

I just now tested this, but saw ads successfully play. Device: iPad Air, iOS: 12.5.5 Browser: Chrome v85.0.4183.109 Link: https://googleads.github.io/videojs-ima/examples/simple/

Let me know if this is different from what you are seeing, or if there are additional steps to reproduce.

amusakhan2016 commented 2 years ago

Hello Kiro,

Thank you for the update, we checked the publisher and they using the following device/browser. Model: iPad Air 2 iOS: 14.6 Safari

Thanks,

amusakhan2016 commented 2 years ago

Hello Kiro,

Any update on this issue or will you able to replicate the problem?

Thanks,

Kiro705 commented 2 years ago

Hello @amusakhan2016 ,

The IMA team currently does not have access to an iPad Air 2, but I will test this once we have access.

If you are able to reproduce on the device, is there any error message related to ads being skipped? Is it all ads (IMA test ads) or only a certain VAST?

Kiro705 commented 2 years ago

Hello @amusakhan2016

My team has still be unable to reproduce this issue, do you have any additional details that could help us with the issue? We do not have an available iPad Air 2 to test with.

amusakhan2016 commented 2 years ago

Hello @Kiro705

I requested from the team to share debugging data but unfortunately there is no feedback from them yet.

Thanks,

Kiro705 commented 2 years ago

Closing this issue, but feel free to reopen if it with additional steps to reproduce the issue.