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googleapis / google-cloud-python

Google Cloud Client Library for Python
https://googleapis.github.io/google-cloud-python/
Apache License 2.0
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Change issue template to point to the public issue-tracker https://cloud.google.com/support/docs/issue-trackers #11593

Open vchudnov-g opened 1 year ago

vchudnov-g commented 1 year ago

We should change the new issue template for google-cloud-python to point to the Cloudsite issue trackers page.

[And maybe we should change the list of published libraries in the README to include issue tracker links? That probably merits a separate issue.]

I suggest changing from the current wording:

**PLEASE READ**: If you have a support contract with Google, please create an issue in the [support console](https://cloud.google.com/support/) instead of filing on GitHub. This will ensure a timely response.

**NOTE**: [Google Cloud Python](https://cloud.google.com/python/docs/reference) client libraries are no longer maintained inside this repository. Please visit the python-API repository (e.g., https://github.com/googleapis/python-pubsub/issues) for faster response times.

See all published libraries in the [README](https://github.com/googleapis/google-cloud-python/blob/main/README.rst).

to new wording

See all published libraries in the [README](https://github.com/googleapis/google-cloud-python/blob/main/README.rst).

**PLEASE READ**: If you have a support contract with Google, please create an issue in the [support console](https://cloud.google.com/support/) instead of filing on GitHub. This will ensure a timely response.

Otherwise, if you are reporting an API issue (for example, an unexpected API response from the API), file an issue against the proper API team's issue tracker, which you can find on [this page](https://cloud.google.com/support/docs/issue-trackers). One way to check whether your issue is an API-level issue is to see whether you can reproduce it using `curl` or a different client library.

If the issue you encountered relates to the behavior of the client libraries (e.g. preparing and sending API requests or receiving and reporting them), then please do file an issue on this `google-cloud-python` repository. We're always looking for ways to make these libraries more robust and more useful.

Thank you!
vchudnov-g commented 5 months ago

Although we have some issue trackers listed in the README, we should modify SUPPORT to say that if the issue isn't listed, users should check the Cloudsite issue trackers page referenced above.