Cannot change location on Payment details (Not in the US)

[Voxolis]

Hi, I use Firefox 101.0.1 I try to purchase a subscription at Colab Pro but cannot change the location/Zip Code from reselected "US". I cannot go past that.

Many thanks for your assistance.

[cperry-goog]

https://support.google.com/pay/answer/7644076#changecountry should be the right path here.

[AmitChaudharyAI]

facing same issue

[Sarah-Kamoun]

same problem here

[SudilHasitha]

Same problem

Also follow this but I already have the location set to my current location. https://support.google.com/paymentscenter/answer/9037801?hl=en

[cperry-goog]

As shown above, https://support.google.com/pay/answer/7644076#changecountry should get you in the right place.

[cperry-goog]

well if you have a specific question send it my way

[cperry-goog]

I'm guessing you have two payments profiles - one for the US and one for Hungary (in screenshot). If you navigate to payments.google.com can you switch profiles to the US profile? That will be the one used for Google Pay transactions like Colab.

[daniellm19]

I have the same issue. I'm in Iceland and in the settings it says my country/region is Iceland, and my payment method is also in Iceland, and my addresses as well. Yet it asks for a new credit or debit card which is exclusively in the United States (US)?

[katlyn-edwards]

Hey there! We're only launched in the following countries:

United States of America, Canada, Brazil, France, Germany, India, Japan, Thailand, United Kingdom, Ireland, Israel, Italy, Morocco, Netherlands, Poland, Spain, Switzerland, Turkey, United Arab Emirates, Australia, Bangladesh, Colombia, Hong Kong, Indonesia, Mexico, New Zealand, Pakistan, Philippines, Singapore, Taiwan, Vietnam, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, Greece, Hungary, Portugal, Sweden, Cyprus, Estonia, Croatia, Lithuania, Latvia, Norway, Romania, Slovenia, Slovakia, Algeria, Egypt, Ghana, Kenya, Nigeria, Rwanda, South Africa, Tunisia, Malaysia, Nepal, Saudi Arabia, Sri Lanka, Ukraine, Argentina, Chile, Ecuador, and Peru

If you're not in one of these countries, the payment flow will default/fallback to the US.

[daniellm19]

Interesting, what about compute units? It still defaults to United States there. I'm surprised since universities in Iceland have used Colab and have given their students compute units.

[katlyn-edwards]

Compute units purchases have the same country restrictions unfortunately

[johanneskopton]

Hey there! We're only launched in the following countries:

United States of America, Canada, Brazil, France, Germany, India, Japan, Thailand, United Kingdom, Ireland, Israel, Italy, Morocco, Netherlands, Poland, Spain, Switzerland, Turkey, United Arab Emirates, Australia, Bangladesh, Colombia, Hong Kong, Indonesia, Mexico, New Zealand, Pakistan, Philippines, Singapore, Taiwan, Vietnam, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, Greece, Hungary, Portugal, Sweden, Cyprus, Estonia, Croatia, Lithuania, Latvia, Norway, Romania, Slovenia, Slovakia, Algeria, Egypt, Ghana, Kenya, Nigeria, Rwanda, South Africa, Tunisia, Malaysia, Nepal, Saudi Arabia, Sri Lanka, Ukraine, Argentina, Chile, Ecuador, and Peru

If you're not in one of these countries, the payment flow will default/fallback to the US.

Sorry, but I think this problem has nothing to do with this. I have the same problem with a billing address in Germany and currently being in the Netherlands. Both are in the list, still I cant use my German credit card.

[johanneskopton]

Tbh, I dont think this issue is solved at all and should not be closed.

[daniellm19]

Tbh, I dont think this issue is solved at all and should not be closed.

I was able to do it with a VPN

[SuperElectron]

same issue

[senku-kz]

same problem on Ubuntu 22.04 Firefox

[alexsuakim]

I'm having the same problem in Hong Kong although it is in the available countries list. I am physically in Hong Kong with only one payment profile which is based in Hong Kong. When I try to subscribe to Colab Pro I can't change the country from the US to Hong Kong. The provided link doesn't help.

[mina-naseh]

Same problem. I am in Luxembourg and can not change my region from US to Luxembourg.

[lucgrefte]

Same issue.

In account settings my payment method has a Dutch address. My account address is also Dutch. I can only pay from the US.

[rz1027]

Reopen this issue, it is not fixed.

[evasahlholdt]

Also facing the same issue (Denmark)

Typing in a random US postal code fixes the problem, but not sure that's entirely legal.

[samuel23taku]

Also facing the same issue (Denmark)

Typing in a random US postal code fixes the problem, but not sure that's entirely legal.

Worked for me(Zimbabwe). I'll deal with the consequences later