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googlecolab / colabtools

Python libraries for Google Colaboratory
Apache License 2.0
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Continuation of Issue #4771: Colab Subscription Issue, Frequent Session Crashes #4772

Open IT21042324 opened 2 months ago

IT21042324 commented 2 months ago

Hello,

I’m reopening this issue to continue the discussion from [Issue #4771] because it was closed without resolving my concerns.

In my previous message, I explained the problems I’ve been experiencing with my Colab subscription. I purchased a Colab plan on August 10th, but my account still shows as unsubscribed, and my sessions continue to crash every 15 minutes. The response I received mentioned CAPTCHA prompts, but I never encountered any.

Here’s my detailed response:

I believe I paid to use your service, so I’m confused and frustrated about being repeatedly disconnected. You mentioned CAPTCHA prompts, but I never encountered any. If CAPTCHA prompts are supposed to appear, I didn’t see them, and I certainly don’t want to be part of a service where I’m required to solve CAPTCHAs every 10-15 minutes just to keep using the GPU. To be honest, I didn’t see any CAPTCHA messages at all. If using the GPU means I have to solve CAPTCHAs for 5-10 minutes, then I don’t understand why there’s even a payment option for this service. I could easily use a free version that might give me at least 20 minutes of uninterrupted usage.

Furthermore, I’ve noticed that the available resources keep decreasing without me even opening Google Colab. Yesterday, I had resources in the 160s, and now they’ve dropped to the 150s. I have no idea why this is happening, and it’s becoming a serious concern.

If the CAPTCHA prompts mean that the GPU isn’t utilized during training, then it defeats the purpose of me using a TPU, which I chose because the CPU version lacks sufficient memory. If I can’t have access to higher RAM with the CPU, then I’m sorry, but I don’t want to continue using this service.

I apologize if I made a mistake by choosing the pay-as-you-go service, but I still believe I shouldn’t have to pay for something that is as unusable as this has been.

Please provide a proper, acceptable response. Otherwise, I would like a refund and will be looking for a better service elsewhere. I hope you at least have the decency to offer a refund.

Thank you.

Please address these concerns as soon as possible. I’m looking for a proper resolution or a full refund if these issues cannot be fixed.

colaboratory-team commented 2 months ago

Tracked internally as b/358759954, and we'll respond in a few days directly to you outside this public forum (according to the in-product feedback you submitted), as we can't/shouldn't debug an issue like this here on Github. Apologies that we mentioned some private information in our previous response in your original issue, which we deleted due to the reason and the duplication here.