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GoPro Labs
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Cannot see videos on Hero 10 Labs firmware 1.46.70, works on regular one #161

Closed HanSooloo closed 1 year ago

HanSooloo commented 1 year ago

I noticed that I CANNOT see the videos I recorded on my Hero 10 with Labs 1.46.70 firmware version. I can record without any issue. I can, then, plugin the SD card in a reader connected to my computer where I can see all the files without any problems.

I called Hero support and they recommended going back to the standard firmware, which is 1.46.00 as of this post. When I go back to the standard firmware, I am able to view the videos on the Hero 10 again.

Additional data points:

  1. I was able to view them before. The only thing that is different is that I activated the "Base Name" feature, where the files are prefixed with "MAIN". Before then, everything was fine.

  2. I also noticed that I couldn't reset the base name as described in its page. When I scan the QR code with "nothing" in the basename field, the camera continued to use the original basename.

What has changed? Why can I not view the files on the camera when on the Labs firmware?

KonradIT commented 1 year ago

The only thing that is different is that I activated the "Base Name" feature, where the files are prefixed with "MAIN". Before then, everything was fine.

That's why you can't see them in camera.

HanSooloo commented 1 year ago

The only thing that is different is that I activated the "Base Name" feature, where the files are prefixed with "MAIN". Before then, everything was fine.

That's why you can't see them in camera.

Is that the expected behavior of base name feature? Didn't think that it would make the files invisible to the camera :-)

HanSooloo commented 1 year ago

Checking the labs page, it states the following:

WARNING: The GoPro App and GoPro cloud services will not support these renamed files.

So, maybe suggest modifying it to say:

WARNING: The GoPro camera, GoPro App and GoPro cloud services will not support these renamed files.

dnewman-gpsw commented 1 year ago

Keep to https://github.com/gopro/labs/discussions as we try use the issues section as a backlog of bugs to fix.

I've updated the warning message. Labs was working correctly.