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gopro 11 black mini Timestamp issue #976

Closed jacobchoi77 closed 2 days ago

jacobchoi77 commented 4 days ago

Hello. My name is Jacob and I live in Korea. I purchased a gopro 11 black mini. Timestamp function is used for black box purposes. I tried to activate it through Gopro labs. But it didn't work, so I contacted the Go Pro dealer in Korea, inquired about the function, and tried again. I tried it, but it didn't work out. The seller contacted GoPro headquarters and was told that the Timestamp function is not supported for this model. The seller told GoPro Labs that the availability of the Timestamp function for the model is limited. They say returns are not possible. If it is not supported, shouldn't it be expressed as No? It would be understandable if it was set to No, but since it is not, I am requesting a return from GoPro.

dnewman-gpsw commented 4 days ago

Labs features are not part of the camera, they not listed or offered in any official documentation. GoPro Labs is for experimental extensions, that may not on work on each camera model, no guarantees, that is why it is free. Labs features are not a basis for a camera return. They are just a fun addition for user experimentation.

Maybe I can help you with the function you want to use. What is a timestamp function? Can you please share the QR code(s) you are attempting to use with the camera? Are you talking about overlays or timecode?

jacobchoi77 commented 4 days ago

Hi~ I'm Jacob.

=> They are just a fun addition for user experimentation.

I think you're right. It was my fault for buying the wrong product and trying to use it as a black box. I feel aggrieved towards GoPro for no reason and look back at myself for trying to get a refund.

=> Maybe I can help you with the function you want to use.

I don't know if it's possible, but I would appreciate it if you could try. If it doesn't work, I'll have to sell it used.

The function I was trying to enable in GoPro Labs is the function below. Overlay - Burn-ins e.g. Time/Date

Current status of my Black Mini 11 is... Overlay activated when gopro labs firmware update? The message error = 10 appears and passes.

When I scan the qrcode for the above function, a qr icon with a check icon appear and I press top button and the system stops.

above appears even if I do this,,

  1. factory reset (in device)
  2. sd clear (in device)
  3. 11 mini firmware update ( https://gopro.com/en/us/support/hero11-black-mini-product-update/windows)
  4. go pro labs firmware update (https://gopro.github.io/labs/)

Thanks. David Newman. By the way, gopro labs document have to be fixed,,,the 11 black mini overlay timestamp function should be checked as No, not limited.

On Fri, Jul 5, 2024 at 2:12 PM David Newman @.***> wrote:

Labs features are not part of the camera, they not listed or offered in any official documentation. GoPro Labs is for experimental extensions, that may not on work on each camera model, no guarantees, that is why it is free. Labs features are not a basis for a camera return. They are just a fun addition for user experimentation.

Maybe I can help you with the function you want to use. What is a timestamp function? Can you please share the QR code(s) you are attempting to use with the camera? Are you talking about overlays or timecode?

— Reply to this email directly, view it on GitHub https://github.com/gopro/labs/issues/976#issuecomment-2210188072, or unsubscribe https://github.com/notifications/unsubscribe-auth/AGFSDAUT56A7LIAWKTOS4WDZKYTLLAVCNFSM6AAAAABKMNTZ3KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEMJQGE4DQMBXGI . You are receiving this because you authored the thread.Message ID: @.***>

dnewman-gpsw commented 3 days ago

It works in the limited way documented. This is from a HERO11 Mini with Labs firmware 2.50.71, shot a few minutes ago. image

Try this code to test, it will switch the camera to 1080p50 (one of the limited modes that overlays work, best is 16:9 4k/24/25/30), it will enable the overlays, then recorded a short 5-6 video.
image

jacobchoi77 commented 2 days ago

If you look at the app without downloading it, the time/date does not appear. You can see it if you download it. When I tried it before, I didn't download it and watch it. So maybe I couldn't confirm it. Anyway, the time/date comes out fine. Thanks to you, I think it went well. Thank you, David.

On Sat, Jul 6, 2024 at 1:09 AM David Newman @.***> wrote:

It works in the limited way documented. This is from a HERO11 Mini with Labs firmware 2.50.71, shot a few minutes ago. image.png (view on web) https://github.com/gopro/labs/assets/10856084/9def99b7-d043-41d9-8dd2-bdac319ea1e1

Try this code to test, it will switch the camera to 1080p50 (one of the limited modes that overlays work, best is 16:9 4k/24/25/30), it will enable the overlays, then recorded a short 5-6 video. image.png (view on web) https://github.com/gopro/labs/assets/10856084/7a98cbec-10a2-4acb-850f-2209d0b0af31

— Reply to this email directly, view it on GitHub https://github.com/gopro/labs/issues/976#issuecomment-2211122142, or unsubscribe https://github.com/notifications/unsubscribe-auth/AGFSDAVDZXJ5W2IDBZNBETDZK3AK5AVCNFSM6AAAAABKMNTZ3KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEMJRGEZDEMJUGI . You are receiving this because you authored the thread.Message ID: @.***>

dnewman-gpsw commented 2 days ago

Correct, it is not in the low resolution preview, only in the full resolution file.