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grafana / grafana

The open and composable observability and data visualization platform. Visualize metrics, logs, and traces from multiple sources like Prometheus, Loki, Elasticsearch, InfluxDB, Postgres and many more.
https://grafana.com
GNU Affero General Public License v3.0
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Grafana repository blocked #77326

Open 80kk opened 11 months ago

80kk commented 11 months ago

What happened?

Err:7 https://apt.grafana.com stable InRelease                                      
  403  Access Denied [IP: 146.75.122.217 443]

when accessing Grafana repository from Contabo in Germany. I found this problem not new: https://community.grafana.com/t/could-an-vps-ip-be-blacklisted/84085/10 and here: https://community.grafana.com/t/access-denied-for-the-grafana-gpg-key/90342/6 but it looks like Grafana employee replying there is not the smartest person in the company.

What did you expect to happen?

I would expect this to work.

Did this work before?

It did.

How do we reproduce it?

Run apt-update from IP belonging to hosting provider?

Is the bug inside a dashboard panel?

n/a

Environment (with versions)?

n/a

Grafana platform?

None

Datasource(s)?

No response

usmangt commented 11 months ago

Hi @80kk,

Thanks for opening this issue.

I will forward this to our Engineers so that they can have a look and might be able to tell more details about it.

80kk commented 10 months ago

Hi @80kk,

Thanks for opening this issue.

I will forward this to our Engineers so that they can have a look and might be able to tell more details about it.

Did they check this @usmangt ? I am still getting:

Err:6 https://apt.grafana.com stable InRelease                                                                                          
  403  Access Denied [IP: 146.75.xxx.xxx 443]
usmangt commented 10 months ago

Sorry the project name got changed so did not get picked up. I just updated to the correct one.

Also, can you please tell us which Ubuntu version you are using? Can it be reproduced on a newly fresh Ubuntu? (if yes and any specific steps to follow?)

cherbst commented 10 months ago

We had the same problem. The cause turned out to be the lack of IPv6 support from our server. As soon as we used a valid ipv6 configuration access to apt.grafana.com worked.