Commander/Investigator Fields not populating on Insights Dashboard

[asreich]

Describe the bug

I am aware the Insights dashboard is in the Experimental lifecycle phase. The commander/investigator fields do not appear to be populating on the insights page, nor in the raw Incident datasource data. I would also love for the Observers counter to be populated.

To Reproduce

Steps to reproduce the behavior:

1. Go to any individual Incident page and see that commander/investigator have been assigned one more more times
2. Go to Incident Insights page or query Incident data in Explore
3. Notice commander/investigator fields are "No" or "0"

Expected behavior

The commander/investigator/observer fields should be populated with data

Screenshots

Raw incident datasource data

Incident Dashboard panel

Relevant system information

Grafana v10.4.0-65875 (b758b91e84) Incident v1.38.0

[twu]

👋 Thank you for reporting things! We really appreciate it 🙇

Yes, with the rollout of custom roles earlier this month we broke the role-based queries and both panels in the Insights datasource/dashboard. We are aware of it, but we have a few more potential breaking changes coming up very soon and a possible rewrite of the entire thing using Grafana Scenes.

I will give a quick look to see if there is an easy fix we can do to make this work again in the datasource at least for the default roles and get back to you once I know more. 🙇

[asreich]

Great, thanks. If there's a quick fix that'd be nice but this isn't urgent. I'm trying to show this off to various people and some of these questions have come up.

[idk-92]

There's been a big switch over to utilize the scenes framework which handles being able to dynamically cater to the "custom roles" environment that are defined in the incident settings page. The table in the insights view has the role and the person assigned to the incident and should be released within the next week or so.