Issues when trying to Install Monterey

[reuven-cohen]

Describe the bug I am getting repeated failures on our macs after trying to upgrade to macOS Monterey Following download, the DEPNotify screen will just sit indicating Download at 100%.

To Reproduce

• If applicable, please provide the full command used when running the script. /Library/Management/erase-install/erase-install.sh --reinstall --os=12 --update --min-drive-space=40 --current-user --check-power --no-fs --depnotify --cleanup-after-use

• Please describe how the script was run. [e.g. Standalone via Terminal, in Jamf Policy from the uploaded pkg, in Jamf policy from uploaded script only, via another MDM provider] JAMF Policy, erase-install-depnotify-26.0.pkg is installed to the machine then the above command is run via "Files and Processes"

Expected behavior A clear and concise description of what you expected to happen. Upgrade to macOS Monterey without issue.

Code/log output Please supply the full command used, and if applicable, add full output from Terminal or from /var/log/erase-install.log. Either upload the log, or paste the output in a code block (triple backticks at the start and end of the code block please!).

  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
100 1260k  100 1260k    0     0  5974k      0 --:--:-- --:--:-- --:--:-- 5974k
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed

  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
100   188  100   188    0     0   4372      0 --:--:-- --:--:-- --:--:--  4372
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed

  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
 14 2024k   14  289k    0     0  2607k      0 --:--:-- --:--:-- --:--:-- 2583k
100 2024k  100 2024k    0     0  7052k      0 --:--:-- --:--:-- --:--:-- 7028k
installer: Package name is macOS Monterey
installer: Installing at base path /private/tmp/dmg.z0zYLE
installer: The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. An error occurred while running scripts from the package “InstallAssistant.pkg”.)
Command '['/usr/sbin/installer', '-pkg', '/Library/Management/erase-install/content/downloads/16/08/012-06873-A_636SHHRD4L/528ojpmw00mulgfjsz9k50modkj31a9v0p/012-06873.English.dist', '-target', '/private/tmp/dmg.z0zYLE']' returned non-zero exit status 1.
Product installation failed.

installinstallmacos.py - get macOS installers from the Apple software catalog

This Mac:
Model Identifier : MacBookPro15,1

Bridge ID        : J680AP
Board ID         : Mac-937A206F2EE63C01
OS Version       : 10.15.7
Build ID         : 19H1922

 #  ProductID       Version    Build    Post Date   Title                          
 1  061-26578       10.14.5    18F2059  2019-10-14  macOS Mojave                   
 2  061-26589       10.14.6    18G103   2019-10-14  macOS Mojave                   
 3  041-91758       10.13.6    17G66    2019-10-19  macOS High Sierra              
 4  041-88800       10.14.4    18E2034  2019-10-23  macOS Mojave                   
 5  041-90855       10.13.5    17F66a   2019-10-23  Install macOS High Sierra Beta 
 6  061-86291       10.15.3    19D2064  2020-03-23  macOS Catalina                 
 7  001-04366       10.15.4    19E2269  2020-05-04  macOS Catalina                 
 8  001-15219       10.15.5    19F2200  2020-06-15  macOS Catalina                 
 9  001-36735       10.15.6    19G2006  2020-08-06  macOS Catalina                 
10  001-36801       10.15.6    19G2021  2020-08-12  macOS Catalina                 
11  001-51042       10.15.7    19H2     2020-09-24  macOS Catalina                 
12  001-57224       10.15.7    19H4     2020-10-27  macOS Catalina                 
13  001-68446       10.15.7    19H15    2020-11-11  macOS Catalina                 
14  071-78704       11.5.2     20G95    2021-08-18  macOS Big Sur                  
15  002-23589       11.6.1     20G224   2021-12-01  macOS Big Sur                  
16  002-66265       12.2.1     21D62    2022-02-17  macOS Monterey                 
17  071-08758       12.3       21E230   2022-03-14  macOS Monterey                 
18  002-79225       12.3.1     21E258   2022-04-11  macOS Monterey                 
19  012-06873       12.4       21F79    2022-05-24  macOS Monterey                 

Build 21F79 selected. Downloading #19...

Making empty sparseimage...
   [run_installinstallmacos] Error obtaining valid installer. Cannot continue.

   [erase-install] attempting to terminate the 'caffeinate' process - Termination message indicates success
/Library/Management/erase-install/erase-install.sh: line 1042: 18161 Terminated: 15          /usr/bin/caffeinate -dimsu -w $$

Screenshots If applicable, add screenshots to help explain your problem.

Environment (please complete the following information):

• OS version [e.g. 12.0.1] 10.15.7
• erase-install version [e.g. 24.0] - please upgrade to the latest version before submitting a bug report. 26.0 (I had also tried using 26.1 but experienced the same issue) Additional context Add any other context about the problem here.

[grahampugh]

Please read https://github.com/grahampugh/erase-install/wiki/FAQs#the-installer-downloads-but-then-something-fails-why and see if this applies to this computer.

[reuven-cohen]

That fixed it, Thanks!