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Payouts not happening for some users/missing transfers #286

Closed mattbk closed 9 years ago

mattbk commented 9 years ago

Creating a ticket to collect each time I see this in Freshdesk.

To clarify, "payout" refers to money moving from a ~user's Gratipay account to his or her bank account (or PayPal). Alternatively, "payment" as seen in some other tickets refers to money moving into a ~user's Gratipay account (used to be from other users, but now from Teams).

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mattbk commented 9 years ago

FD2617 was not approved for PayPal payout (is now, perhaps this was an oversight during team construction process?).

mattbk commented 9 years ago

FD2410 doesn't have a team.

mattbk commented 9 years ago

https://gratipay.freshdesk.com/helpdesk/tickets/2591 is answered at https://github.com/gratipay/gratipay.com/issues/3644#issuecomment-124994199 (no PayPal account = no payday processing = no payouts).

https://gratipay.freshdesk.com/helpdesk/tickets/2547 seems to be a unique case and unrelated to the others. Closing this for now, dealing with that ticket in support.