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gratipay / roobot

(deprecated) A Hubot instance for the #gratipay IRC channel.
http://inside.gratipay.com/chat
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Add script for getting freshdesk stats #35

Closed patcon closed 10 years ago

patcon commented 10 years ago

Spin-off from https://github.com/gittip/www.gittip.com/issues/2110

http://freshdesk.com/api

Just thinking that it would be great to give some sort of introspection into the health of the support queue from chat. Not sure how that would work yet: listing stats, or listing actual ticket subjects. (I'm unsure what the final decision on privacy of tickets was.)

Sample interaction

<patcon> roobot-test: freshdesk
<roobot-test> Open support tickets: 24
patcon commented 10 years ago

Merged and will tag on master so that travis releases to the roobot-test heroku app

patcon commented 10 years ago

@whit537 I'm currently using my account api key, but I have the feeling that it expired every day, and so will not work tomorrow. Also, if freshdesks has a poorly implemented day pass system, I'm slightly concerned that using the api key might auto-renew my day pass.

Any chance you can privately send me an API key for a permanent user that we can use for hubot-related stuff?