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greenaddress / WalletCrx

GreenAddress open source client
https://greenaddress.it/
GNU Lesser General Public License v2.1
79 stars 39 forks source link

2FA issue no sms #32

Closed JRcoder3 closed 7 years ago

JRcoder3 commented 7 years ago

Hello! same problem as another issue: I've been using greenaddress (chrome exp.) wallet for a while, and I never recieve a request for 2FA authentication SMS. And the phone number was not asked during account creation. But now a 2FA is asked when I try to send BTC. The problem is that I don't have another 2FA option or even nLocktime, so the only option for me is SMS 2FA which doesn't work.

Please help regarding this issue

greenaddress commented 7 years ago

If the phone number was never asked it means you never setup SMS - the only way to have two factor authentication enabled is to pass a mobile number and inputting a code sent to the number for verification.

We can't reveal the number for privacy reasons and you shouldn't put personal details on github so I suggest you remove them

Did you put the mnemonic in a place where someone else could have added the SMS two factor? or perhaps you added it and changed number? Or used a different number?

For more information on our two factor and time lock policies please see our FAQ at https://greenaddress.it/faq

Regards

JRcoder3 commented 7 years ago

Thanks for reply, I'll remove my personal details on GitHub

I always had the same phone number but I am 90% sure of never encoded it in the system. And nobody has access to my mnemonic. I am very confused because I can't do nothing with my account now, that's terrible. What can I do?

Please help me Regards

2017-03-14 16:47 GMT+01:00 GreenAddress notifications@github.com:

If the phone number was never asked it means you never setup SMS - the only way to have two factor authentication enabled is to pass a mobile number and inputting a code sent to the number for verification.

We can't reveal the number for privacy reasons and you shouldn't put personal details on github so I suggest you remove them

Did you put the mnemonic in a place where someone else could have added the SMS two factor? or perhaps you added it and changed number? Or used a different number?

Regards

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/greenaddress/WalletCrx/issues/32#issuecomment-286464170, or mute the thread https://github.com/notifications/unsubscribe-auth/AZMI5ISm4d9kHHbiXi7GG1nROyjBRr--ks5rlraggaJpZM4McwuF .

greenaddress commented 7 years ago

We'll get back to you by email for a solution.

Please meanwhile do not make any more SMS 2FA request if you don't want it to be locked for 24 hours or even a week.

Thanks

JRcoder3 commented 7 years ago

Ok, thank you I'll don't make other request here.

Regards