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greggman / o3d

Automatically exported from code.google.com/p/o3d
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O3D Installer Failure, Error 1603 (Event, MSI logs included) #208

Open GoogleCodeExporter opened 8 years ago

GoogleCodeExporter commented 8 years ago 
What steps will reproduce the problem?
1. Run O3DSetup.exe OR follow Browser-Driven O3D install processes
2. Tried this from within Firefox 3.6, Chrome 4, and IE7; all fail
3. Successfully installed other Google products (Chrome, Earth)

What is the expected output? What do you see instead?
Expected: Successful install. Instead: Dialog box with "The installer
encountered error 1603: Fatal error during installation."

What version of the product are you using? On what operating system?
Version: O3DSetup.exe downloaded 29 Jan 2010
OS: Windows XP SP3, fully patched

What hardware are you using:  Dell Latitude 620

Event Log Follows and o3d.msi.log Follow...

Event Type: Warning
Event Source:   Google Update
Event Category: None
Event ID:   12
Date:       1/29/2010
Time:       10:13:03 AM
User:       CAYUCOS\mjohnson
Computer:   CAYUCOS
Description:
The description for Event ID ( 12 ) in Source ( Google Update ) cannot be
found. The local computer may not have the necessary registry information
or message DLL files to display messages from a remote computer. You may be
able to use the /AUXSOURCE= flag to retrieve this description; see Help and
Support for details. The following information is part of the event: 
Application install.
pid=4484, ver=1.2.183.13, lang=en, machine=0, extern=1
App={70308795-045C-42DA-8F4E-D452381A7459}, Ver=, PrevVer=, Status=0x00000643.

 ***** o3d.msi.log *****

=== Logging started: 1/29/2010  10:13:01 ===
Action start 10:13:01: INSTALL.
Action start 10:13:01: SetupGoogleUpdateRegistryKey.
Action ended 10:13:01: SetupGoogleUpdateRegistryKey. Return value 1.
Action start 10:13:01: IsSoftwareRunning.
Action ended 10:13:02: IsSoftwareRunning. Return value 1.
Action start 10:13:02: CheckDirectX.
Action ended 10:13:02: CheckDirectX. Return value 1.
Action start 10:13:02: LaunchConditions.
Action ended 10:13:02: LaunchConditions. Return value 1.
Action start 10:13:02: FindRelatedProducts.
Action ended 10:13:02: FindRelatedProducts. Return value 1.
Action start 10:13:02: ValidateProductID.
Action ended 10:13:02: ValidateProductID. Return value 1.
Action start 10:13:02: CostInitialize.
Action ended 10:13:02: CostInitialize. Return value 1.
Action start 10:13:02: FileCost.
Action ended 10:13:02: FileCost. Return value 1.
Action start 10:13:02: CostFinalize.
Action ended 10:13:02: CostFinalize. Return value 1.
Action start 10:13:02: MigrateFeatureStates.
Action ended 10:13:02: MigrateFeatureStates. Return value 0.
Action start 10:13:02: InstallValidate.
Action ended 10:13:02: InstallValidate. Return value 1.
Action start 10:13:02: InstallInitialize.
Action ended 10:13:03: InstallInitialize. Return value 1.
Action start 10:13:03: ProcessComponents.
Action ended 10:13:03: ProcessComponents. Return value 1.
Action start 10:13:03: UnpublishFeatures.
Action ended 10:13:03: UnpublishFeatures. Return value 1.
Action start 10:13:03: RemoveRegistryValues.
Action ended 10:13:03: RemoveRegistryValues. Return value 1.
Action start 10:13:03: RemoveFiles.
Action ended 10:13:03: RemoveFiles. Return value 0.
Action start 10:13:03: InstallFiles.
Action ended 10:13:03: InstallFiles. Return value 1.
Action start 10:13:03: InstallD3DXIfNeeded.
Action ended 10:13:03: InstallD3DXIfNeeded. Return value 1.
Action start 10:13:03: RegisterClassInfo.
Action ended 10:13:03: RegisterClassInfo. Return value 0.
Action start 10:13:03: WriteRegistryValues.
Action ended 10:13:03: WriteRegistryValues. Return value 1.
Action start 10:13:03: RegisterUser.
Action ended 10:13:03: RegisterUser. Return value 1.
Action start 10:13:03: RegisterProduct.
Action ended 10:13:03: RegisterProduct. Return value 1.
Action start 10:13:03: PublishFeatures.
Action ended 10:13:03: PublishFeatures. Return value 1.
Action start 10:13:03: PublishProduct.
Action ended 10:13:03: PublishProduct. Return value 1.
Action start 10:13:03: InstallFinalize.
1: ShellExecuteEx of getextras.exe failed. 
1: Path was: 
1: %TEMP%\Extras\getextras.exe 
Action ended 10:13:03: InstallFinalize. Return value 3.
Action ended 10:13:03: INSTALL. Return value 3.
Property(S): GoogleUpdateResultKey =
Software\Google\Update\ClientState\{70308795-045C-42da-8F4E-D452381A7459}
Property(S): UpgradeCode = {0F098121-2876-3C23-BD4C-501220ECBB42}
Property(S): O3DPrivateDllDir = C:\Documents and
Settings\mjohnson\Application Data\Mozilla\plugins\O3DExtras\
Property(S): pu.FirefoxPluginsDir = C:\Documents and
Settings\mjohnson\Application Data\Mozilla\plugins\
Property(S): pu.MozillaDir = C:\Documents and Settings\mjohnson\Application
Data\Mozilla\
Property(S): AppDataFolder = C:\Documents and Settings\mjohnson\Application
Data\
Property(S): O3D = C:\Documents and Settings\mjohnson\Application
Data\Google\O3D\
Property(S): Google = C:\Documents and Settings\mjohnson\Application
Data\Google\
Property(S): TARGETDIR = E:\
Property(S): ExtrasTempDir = C:\tmp\Extras\
Property(S): TempFolder = C:\tmp\
Property(S): SourceDir = C:\Documents and Settings\mjohnson\Local
Settings\Application
Data\Google\Update\Download\{C63A99D7-E3EA-4CB0-9D9F-3107031F994B}\
Property(S): DIRECTX_9_0_C_INSTALLED = 1
Property(S): Manufacturer = Google
Property(S): ProductCode = {B9F9C536-ECF3-399F-A57B-84378144B91E}
Property(S): ProductLanguage = 1033
Property(S): ProductName = O3D Plugin
Property(S): ProductVersion = 0.1.42.3
Property(S): SecureCustomProperties = UPGRADING;UPGRADING_DEPR
Property(S): PackageCode = {0168AD80-CC0C-3715-B07A-59E2D8409314}
Property(S): ProductState = 2
Property(S): PackagecodeChanging = 1
Property(S): REBOOT = ReallySuppress
Property(S): CURRENTDIRECTORY = C:\Documents and Settings\mjohnson\Local
Settings\Application Data\Google\Update\1.2.183.13
Property(S): CLIENTUILEVEL = 3
Property(S): CLIENTPROCESSID = 5084
Property(S): VersionDatabase = 101
Property(S): VersionMsi = 3.01
Property(S): VersionNT = 501
Property(S): WindowsBuild = 2600
Property(S): ServicePackLevel = 3
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsFolder = C:\WINDOWS\
Property(S): WindowsVolume = C:\
Property(S): SystemFolder = C:\WINDOWS\system32\
Property(S): System16Folder = C:\WINDOWS\system\
Property(S): RemoteAdminTS = 1
Property(S): ProgramFilesFolder = C:\Program Files\
Property(S): CommonFilesFolder = C:\Program Files\Common Files\
Property(S): FavoritesFolder = C:\Documents and Settings\mjohnson\Favorites\
Property(S): NetHoodFolder = C:\Documents and Settings\mjohnson\NetHood\
Property(S): PersonalFolder = C:\Documents and Settings\mjohnson\My Documents\
Property(S): PrintHoodFolder = C:\Documents and Settings\mjohnson\PrintHood\
Property(S): RecentFolder = C:\Documents and Settings\mjohnson\Recent\
Property(S): SendToFolder = C:\Documents and Settings\mjohnson\SendTo\
Property(S): TemplateFolder = C:\Documents and Settings\mjohnson\Templates\
Property(S): CommonAppDataFolder = C:\Documents and Settings\All
Users\Application Data\
Property(S): LocalAppDataFolder = C:\Documents and Settings\mjohnson\Local
Settings\Application Data\
Property(S): MyPicturesFolder = C:\Documents and Settings\mjohnson\My
Documents\My Pictures\
Property(S): AdminToolsFolder = C:\Documents and Settings\mjohnson\Start
Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\Documents and Settings\mjohnson\Start
Menu\Programs\Startup\
Property(S): ProgramMenuFolder = C:\Documents and Settings\mjohnson\Start
Menu\Programs\
Property(S): StartMenuFolder = C:\Documents and Settings\mjohnson\Start Menu\
Property(S): DesktopFolder = C:\Documents and Settings\mjohnson\Desktop\
Property(S): FontsFolder = C:\WINDOWS\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): Intel = 6
Property(S): PhysicalMemory = 2046
Property(S): VirtualMemory = 1044
Property(S): AdminUser = 1
Property(S): LogonUser = mjohnson
Property(S): UserSID = S-1-5-21-3923680366-2342443445-4092960167-1005
Property(S): UserLanguageID = 1033
Property(S): ComputerName = CAYUCOS
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1280
Property(S): ScreenY = 1024
Property(S): CaptionHeight = 19
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 10:13:03
Property(S): Date = 1/29/2010
Property(S): MsiNetAssemblySupport = 2.0.50727.3053
Property(S): MsiWin32AssemblySupport = 5.1.2600.5512
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): USERNAME =  
Property(S): COMPANYNAME =  
Property(S): DATABASE = C:\WINDOWS\Installer\34ee3c2.msi
Property(S): OriginalDatabase = C:\Documents and Settings\mjohnson\Local
Settings\Application
Data\Google\Update\Download\{C63A99D7-E3EA-4CB0-9D9F-3107031F994B}\o3d.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = E:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): INSTALLLEVEL = 1
Property(S): SOURCEDIR = C:\Documents and Settings\mjohnson\Local
Settings\Application
Data\Google\Update\Download\{C63A99D7-E3EA-4CB0-9D9F-3107031F994B}\
Property(S): SourcedirProduct = {B9F9C536-ECF3-399F-A57B-84378144B91E}
Property(S): ProductToBeRegistered = 1
MSI (s) (A4:D4) [10:13:03:514]: Product: O3D Plugin -- Installation failed.

=== Logging stopped: 1/29/2010  10:13:03 ===

Original issue reported on code.google.com by mj93...@gmail.com on 29 Jan 2010 at 6:26

GoogleCodeExporter commented 8 years ago 
This is likely due to Google Update not being able to do its thing(s). Check 
“C:\Documents and Settings\mjohnson\Local
Settings\Application
Data\Google\Update”. Empty out the Downloads folder and look in the Task 
Manager (Ctrl-Alt-Delete) to see if GoogleUpdate.exe is running.

Original comment by synet...@gmail.com on 20 Sep 2010 at 6:20