How Does Courier Tracking Software and Tool Works

For an ecommerce business, providing access to good courier tracking tools is essential to build customer experience and loyalty. Over time, the tracking process has evolved owing to technology, and so has the user experience. Understanding the underlying procedures of courier tracking softwares and tools can ensure greater trust and reliability.

The mechanism of courier tracking tools - How does it work?

Every parcel that is shipped is assigned a shipping label that is associated with a special number called the tracking ID of the package. The tracking ID is shared with the customer via various methods such as SMS, Email or In-app information. This tracking ID is activated when the barcode on the shipping label is scanned for the first time. This is when the customer starts receiving updates about every stage of movement of his or her order. The status of the package changes in the Shipment Tracking Software everytime the barcode is scanned at various steps such as shipping, warehousing, out for delivery etc. This change can be tracked by the customer on the courier tracking software by using the provided tracking Id.

Why is receiving updates about the status of an order significant?

For every order that is dispatched, there are multiple possible scenarios. While many of them are successfully delivered to the customer location, some tend to lose their way due to a mismatch in address, unavailability of a recipient, damage during transit etc.

If a customer is well-informed about the movement of his or her order, then they will anticipate accordingly. This will help in minimising the discrepancy.

Advantages of courier tracking software and tools - Customer Point of View

Alerts and Notifications

The courier tracking tool provides customers with regular updates about their orders in the form of SMS alerts, Email alerts and Push notifications. Being notified timely about the order status, adds to a good customer experience.

Order Status and Update

The customers are kept well-informed about early as well as delayed deliveries via the courier tracking software. When they use the tracking Ids to check their order status, they get access to real-time updates about their order status with estimated date ranges of dispatch, delivery etc.

Enhanced Transparency

The courier tracking tool establishes complete information for customers, from order status to the details of the delivery agent. This enhances the transparency of the courier delivery system, amplifying the customer’s trust in the ecommerce business.

Advantages of courier tracking software and tools - Ecommerce Business Point of View

Digital Receipts

with the help of courier tracking softwares, ecommerce business owners are able to collect the proof of delivery in a digital manner. This reduces the hassle that was otherwise faced in maintaining the records on paper and makes it easier to keep a larger number of delivery proofs in a small space on the system.

Vehicle and Delivery Agent Information The ecommerce business owners get access to complete information about the delivery agent and the vehicle being used for delivery. Moreover, there is real-time streamlining of vehicle information, i.e. the speed, halt time and current geo-location of the vehicle are refreshed from time-to-time.

Maintenance and Optimisation Courier tracking tools make maintenance easy. They have provisions for automatic maintenance updates and optimisation of various parameters such as routes, halt time etc. so that ecommerce business owners can leverage technology to serve their customers better.

The Bottom Line

The world is going more digital with each passing day and people are shifting from conventional methods of shopping to online shopping. Hence, the courier tracking tools are essentially helpful in making it simple for buyers to stay informed about the movement of their packages with the help of an easy-to-use portal and a tracking ID. The workflow of courier tracking software and tools has been designed to provide customers with complete access to real-time notifications about the status of their orders.

gretykris / ecommerceblog