Open ahwagner opened 5 years ago
It looks like there is an RSS feed of topics available here: https://groups.google.com/forum/#!aboutgroup/civic-help
that can likely be plugged into some sort of automation. We will likely want to screen out @wustl emails in addition to only logging new topics, otherwise lots of the messages that are someone CC-ing the mailing list into a thread will get github issues and that may not be desirable.
We need to evaluate methods for taking new email threads to the civic help alias and turning them into trackable issues for assignments and response time management.
@acoffman stoically volunteered to take on this challenge and provide a recommended practice.