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griffithlab / civic-client

Web client for CIViC: Clinical Interpretations of Variants in Cancer
MIT License
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Email tracking #1176

Open ahwagner opened 5 years ago

ahwagner commented 5 years ago

We need to evaluate methods for taking new email threads to the civic help alias and turning them into trackable issues for assignments and response time management.

@acoffman stoically volunteered to take on this challenge and provide a recommended practice.

acoffman commented 5 years ago

It looks like there is an RSS feed of topics available here: https://groups.google.com/forum/#!aboutgroup/civic-help

that can likely be plugged into some sort of automation. We will likely want to screen out @wustl emails in addition to only logging new topics, otherwise lots of the messages that are someone CC-ing the mailing list into a thread will get github issues and that may not be desirable.