Could not connect to RAX30

[phbaumga]

Hello

I tried to connetct Netgear-Router App to my RAX30 and I have this response: Error: Failed to login

Could you help me? Thank's

Here are the test results ========== STARTING TEST ========== Node version: v16.14.2 Netgear package version: 4.4.2 OS: linux 4.14.15-g3c513a6eca Info: Homey fw:8.1.4 app: 4.2.0 t = 0 trying to auto discover Netgear routers... [{Firmware:V1.0.10.94_3,RegionTag:RAX30_WW,Region:EU,Model:RAX30,InternetConnectionStatus:Up,SOAPVersion:3.90,ReadyShareSupportedLevel:25,XCloudSupported:1,isBlankState:0,LoginMethod:2.0,SOAP_HTTPs_Port:5043,host:192.168.1.1,tls:false},{Firmware:V1.0.4.8WW,RegionTag:WAC124_WW,Region:WW,Model:WAC124,InternetConnectionStatus:UP,ParentalControlSupported:1,SOAPVersion:3.03,ReadyShareSupportedLevel:29,XCloudSupported:1,LoginMethod:1.0,host:192.168.1.2,port:80,tls:false}] t = 4.296 trying to login using method 1... method 1 failed. trying to login using method 2... method 2 failed. trying to login using auto method... {} {host:192.168.1.1,port:5000,tls:false,username:admin,password:*****,timeout:18000,sessionId:A7D88AE69687E58D9A00,loggedIn:false,configStarted:false,soapVersion:3,loginMethod:1,guestWifiMethod:{},lastResponse:{code:ECONNRESET},queue:{queue:{},overheat:1686590115527,pending:true,params:{default:{rule:common,key:common},rules:{common:{rate:3,limit:1,priority:1}},overall:{rate:10,limit:1},retryTime:2,ignoreOverallOverheat:true},heatPart:100}}

[gruijter]

Try manually setting the IP addresd, and set soap port to 5043

[phbaumga]

Hi

It didn't work either, same result.

Philippe

Le mar. 20 juin 2023 à 09:03, gruijter @.***> a écrit :

Try manually setting the IP addresd, and set soap port to 5043

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[phbaumga]

Here's the result I got when I tried with port 5043:

========== STARTING TEST ========== Node version: v16.14.2 Netgear package version: 4.4.2 OS: linux 4.14.15-g3c513a6eca Info: Homey fw:8.1.6 app: 4.2.0 t = 0 trying to auto discover Netgear routers... [{Firmware:V1.0.10.94_3,RegionTag:RAX30_WW,Region:EU,Model:RAX30,InternetConnectionStatus:Up,SOAPVersion:3.90,ReadyShareSupportedLevel:25,XCloudSupported:1,isBlankState:0,LoginMethod:2.0,SOAP_HTTPs_Port:5043,host:192.168.1.1,tls:false},{Firmware:V1.0.4.8WW,RegionTag:WAC124_WW,Region:WW,Model:WAC124,InternetConnectionStatus:UP,ParentalControlSupported:1,SOAPVersion:3.03,ReadyShareSupportedLevel:29,XCloudSupported:1,LoginMethod:1.0,host:192.168.1.2,port:80,tls:false}] t = 4.768 trying to login using method 1... method 1 failed. trying to login using method 2... method 2 failed. trying to login using auto method... {} {host:192.168.1.1,port:5043,tls:false,username:admin,password:*****,timeout:18000,sessionId:A7D88AE69687E58D9A00,loggedIn:false,configStarted:false,soapVersion:3,loginMethod:1,guestWifiMethod:{},lastResponse:{code:ECONNRESET},queue:{queue:{},overheat:1691149768507,pending:true,params:{default:{rule:common,key:common},rules:{common:{rate:3,limit:1,priority:1}},overall:{rate:10,limit:1},retryTime:2,ignoreOverallOverheat:true},heatPart:100}}

And if I check the router log, I get nothing. What tests can I do for you? I am an IT specialist...

[gruijter]

Port 5043 is the one to use. TLS should be manually enabled in Homey app however. So I need to change the pairing to be able to set that. Im working on a new version of the Homey Netgear app. So please hang tight ;)

[phbaumga]

Hi Thanks for your reply. If I can be of any help...

Le jeu. 21 sept. 2023 à 16:06, gruijter @.***> a écrit :

Port 5043 is the one to use. TLS should be manually enabled in Homey app however. So I need to change the pairing to be able to set that. Im working on a new version of the Homey Netgear app. So please hang tight ;)

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[gruijter]

Check the new test version and let me know: https://homey.app/a/com.gruijter.netgear/test/

[phbaumga]

I was able to add the router, I've checked all the boxes. Here are the steps: [image: IMG_6146.PNG] [image: IMG_6147.PNG] I've tried to add connected devices but the list is empty.

[image: IMG_6148.PNG]

Le ven. 22 sept. 2023 à 11:19, gruijter @.***> a écrit :

Check the new test version and let me know: https://homey.app/a/com.gruijter.netgear/test/

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[phbaumga]

The app cannot connect to the router anymore. I've created a diagnostic report, here's the code: 99d85aaf-5b70-48d0-943c-ebf730a9172c

Le ven. 22 sept. 2023 à 11:58, Philippe Baumgartner @.***> a écrit :

I was able to add the router, I've checked all the boxes. Here are the steps: [image: IMG_6146.PNG] [image: IMG_6147.PNG] I've tried to add connected devices but the list is empty.

[image: IMG_6148.PNG]

Le ven. 22 sept. 2023 à 11:19, gruijter @.***> a écrit :

Check the new test version and let me know: https://homey.app/a/com.gruijter.netgear/test/

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[phbaumga]

As there's always a connection problem, I ran a test from the app's test window and here's the result:

========== STARTING TEST ========== Node version: v18.17.1 Netgear package version: 4.4.3 OS: linux 6.1.21-v8+ Info: Homey fw:10.0.5 app: 4.3.0 t = 0 trying to auto discover main Netgear router... {Firmware:V1.0.10.94_3,RegionTag:RAX30_WW,Region:EU,Model:RAX30,InternetConnectionStatus:Up,SOAPVersion:3.90,ReadyShareSupportedLevel:25,XCloudSupported:1,isBlankState:0,LoginMethod:2.0,SOAP_HTTPs_Port:5043,host:192.168.1.1,port:5043,tls:true} t = 0.05 trying to scan for all Netgear routers... [{Firmware:V1.0.10.94_3,RegionTag:RAX30_WW,Region:EU,Model:RAX30,InternetConnectionStatus:Up,SOAPVersion:3.90,ReadyShareSupportedLevel:25,XCloudSupported:1,isBlankState:0,LoginMethod:2.0,SOAP_HTTPs_Port:5043,host:192.168.1.1,port:5043,tls:true},{Firmware:V1.0.4.8WW,RegionTag:WAC124_WW,Region:WW,Model:WAC124,InternetConnectionStatus:UP,ParentalControlSupported:1,SOAPVersion:3.03,ReadyShareSupportedLevel:29,XCloudSupported:1,LoginMethod:1.0,host:192.168.1.2,port:80,tls:false}] t = 4.201 trying to login using method 1... method 1 ok. trying to login using method 2... method 2 ok. trying to login using auto method... reported login method: 1 t = 4.889 trying to getInfo... {ModelName:RAX30,Description:Netgear Smart Wizard 3.0, specification 0.8 version,SerialNumber:**,Firmwareversion:V1.0.10.94_3,SmartAgentversion:3.0,FirewallVersion:ACOS NAT/FW v2.5.0.44,VPNVersion:2.4.5,OthersoftwareVersion:RAX30NA,Hardwareversion:R2.0B,Otherhardwareversion:N/A,FirstUseDate:Sunday, 30 Sep 2007 01:10:03,DeviceName:RAX30,FirmwareLastChecked:2023_09.22_11:14:28,DeviceMode:0,DeviceModeCapability:0;1;2,DeviceNameUserSet:false} t = 5.272 trying to getSystemInfo... {NewCPUUtilization:4,NewPhysicalMemory:496,NewMemoryUtilization:51,NewPhysicalFlash:256,NewAvailableFlash:15} t = 5.757 trying to get supportFeatures... {DynamicQoS:1.0,AccessControl:1.0,SpeedTest:2.0,AttachedDevice:2.0,NameNTGRDevice:1.0,GuestNetworkSchedule:1.0,TCAcceptance:1.0,PasswordReset:2.0,SupportWPA3:1.0,SupportAXMode:1.0,SupportXMLEncoded:1.0,TimeZone:3.1,MaxMonthlyTrafficLimitation:1000000,BitDefenderSecurity:1.0,DeviceTypeIcon:2.1,NewDeviceNoti:1.0,DeviceTagging:1.0,SmartConnect:2.0,CircleParentalControlV2:1.0,CDIL:1.0,SupportRAOptinOptout:1.0} t = 5.9 trying to get the LAN configuration... {NewLANSubnet:255.255.255.0,NewWANLAN_Subnet_Match:1,NewLANMACAddress:6ccdd644dd8a,NewLANIP:192.168.1.1,NewDHCPEnabled:true} t = 6.256 trying to get the WAN configuration... {NewEnable:1,NewConnectionType:DHCP,NewExternalIPAddress:192.168.0.150,NewSubnetMask:255.255.255.0,NewAddressingType:DHCP,NewDefaultGateway:192.168.0.1,NewMACAddress:6ccdd644dd8b,NewMACAddressOverride:0,NewMaxMTUSize:1500,NewDNSEnabled:1,NewDNSServers:62.2.24.158 62.2.17.61} t = 6.579 trying to get the Traffic Meter Enabled Status... Traffic Meter Enabled: false t = 6.899 trying to get trafficMeter... {newTodayUpload:0,newTodayDownload:0,newMonthUpload:0,newMonthDownload:0} t = 8.246 trying to get the Traffic Meter Options... {newControlOption:No Limit,newNewMonthlyLimit:0,restartHour:0,restartMinute:0,restartDay:1} t = 8.264 trying to get System Uptime (hh:mm:ss)... 23 days 02:49:28 t = 8.596 trying to get the Device configuration... {BlankState:0,NewBlockSiteEnable:0,NewBlockSiteName:0,NewTimeZone:+1,NewDaylightSaving:1,TimeZoneOffset:60,TimeZoneState:1} t = 8.933 trying to get Qos Status... Qos Enabled: false t = 9.265 trying to get Qos Bandwidth options... {newUplinkBandwidth:0,newDownlinkBandwidth:0,enabled:2} t = 9.6 trying to get available and selected WiFi channels... Available channels 2.4G-1: Auto,1,2,3,4,5,6,7,8,9,10,11,12,13 selected channel 2.4G-1: 6 Available channels 5.0G-1: 36,40,44,48,52,56,60,64,100,104,108,112,116,120,124,128 selected channel 5.0G-1: 36 5.0G-2 channels are not available 5.0G-2 channel is not available t = 11.619 trying to get Smart Connect Status... Smart Connect Enabled: false t = 12.619 trying to get router logs... last log: local5.warn admin: RouterOp : [UPnP set event: add_nat_rule] from source: 192.168.1.100 Fri Sep 22 12:14:14 2023 t = 12.97 trying to get Guest Wifi Status... 2.4G-1 Guest wifi enabled: false 5.0G-1 Guest wifi enabled: false, method: 1 5.0G-2 Guest wifi is not available t = 14.308 trying to get Device Access Control Status... Block Device Enabled: true t = 14.632 trying to get attachedDevices method 1... Number of attached devices: 14 First attached device: {IP:192.168.1.100,Name:Acer-Philippe,MAC:9C:29:76:74:99:9C,ConnectionType:wireless,Linkspeed:null,SignalStrength:100,AllowOrBlock:Allow} t = 15.446 trying to get attachedDevices method 2... Number of attached devices: 14 First attached device: {IP:192.168.1.100,Name:Acer-Philippe,NameUserSet:true,MAC:9C:29:76:74:99:9C,ConnectionType:5GHz,SSID:UPC9308036-5G,Linkspeed:864,SignalStrength:60,AllowOrBlock:Allow,DeviceType:2,DeviceTypeUserSet:true,ConnAPMAC:6C:CD:D6:44:DD:8A,Schedule:false,DeviceTypeV2:2,DeviceTypeNameV2:Laptop,Upload:0,Download:0,QosPriority:3,DeviceModelUserSet:false,DeviceModel:--,Grouping:0,SchedulePeriod:0,DeviceBrand:Acer} t = 16.223 trying to check newFirmware... check newFirmware method: 2 {currentVersion:V1.0.10.94_3,newVersion:,releaseNote:} t = 18.82 trying to logout... {host:192.168.1.1,port:5043,tls:true,username:admin,password:*****,timeout:18000,sessionId:A7D88AE69687E58D9A00,cookie:false,loggedIn:false,configStarted:false,soapVersion:3,loginMethod:1,getAttachedDevicesMethod:2,checkNewFirmwareMethod:2,guestWifiMethod:{get50_1:1},lastResponse:...,queue:{queue:{},overheat:1695383271089,pending:true,params:{default:{rule:common,key:common},rules:{common:{rate:3,limit:1,priority:1}},overall:{rate:10,limit:1},retryTime:2,ignoreOverallOverheat:true},heatPart:100}} t = 18.836 test finished without errors :)

[gruijter]

Looking good!. So it should work with these settings: host:192.168.1.1,port:5043,tls:true

[phbaumga]

I think I still need to change something because when I want to add a device connected to the router, the list is empty. However, in the App log, it finds devices... And then there's the red triangle on the router icon again, saying that the connection is impossible.