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gruijter / com.plugwise.smile

Athom Homey app to integrate Plugwise Smile P1 energy meter
GNU General Public License v3.0
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Time out error #13

Closed Peter0987 closed 3 years ago

Peter0987 commented 3 years ago

HI Robin, thanks for the app.

Unfortunately I get a time out error and afterwards a comment that it could not find that pairsession.

I have plugged in the P1 in lan and the p1 and the plugwise home app works, however I can't seem to connect it to the homey. Do you know why? thanks in advance! Kind regards Peter

gruijter commented 3 years ago

Can you create a diagnostics report pls

Peter0987 commented 3 years ago

thank you the nr is 22260E

gruijter commented 3 years ago

I meant an app diagnostics report 🙃

Peter0987 commented 3 years ago

oops sorry! How do I do that?

gruijter commented 3 years ago

From the app settings Screenshot_20210528-165519_Homey.jpg

Peter0987 commented 3 years ago

found it: 2021-05-28 16:42:00 [err] Pair error Error: connect ETIMEDOUT 192.168.0.97:80 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1137:16){ errno: 'ETIMEDOUT', code: 'ETIMEDOUT', syscall: 'connect', address: '192.168.0.97' port: 80 }

gruijter commented 3 years ago

What happens if you enter that ip address in your webbrowser?

Peter0987 commented 3 years ago

i get the login

Peter0987 commented 3 years ago

i'm asked for a username and password, but i don't which one

Peter0987 commented 3 years ago

managed to login. so that works

gruijter commented 3 years ago

Mmh. How long after you enter the ip does it take to get the login screen?

By the way: username is smile, password is the id from the sticker on the device.

And it is a Smile P1, not a Smile?

Peter0987 commented 3 years ago

Directly and indeed it is a smile p1.

Op vr 28 mei 2021 om 17:13 schreef gruijter @.***>

Mmh. How long after you enter the ip does it take to get the login screen?

By the way: username is smile, password is the id from the sticker on the device.

And it is a Smile P1, not a Smile?

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gruijter commented 3 years ago

Ok, will try to reproduce tonight but I'm not sure what is going on.

What is your homey fw level, app level and smile fw level?

gruijter commented 3 years ago

I have tried removing the app, installed the latest version from the app store (3.1.0). Added my Smile P1 from my Android phone. And it worked immediately...

I then upgraded the smiles fw to version 4.1.3. And did all the above again. And again it worked immediately.

I also tried adding it from a browser: https://tools.developer.homey.app/tools/pair Also there no problem at all.

So I don't know what is going on. You might still want to send me a full app diagnostics report after you try to pair (I never received this from you).

Peter0987 commented 3 years ago

Hi that is strange.

2021-05-29 17:20:59 [err] Pair error Error: connect ETIMEDOUT 192.168.0.97:80 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1137:16) { errno: 'ETIMEDOUT', code: 'ETIMEDOUT', syscall: 'connect', address: '192.168.0.97', port: 80 } 2021-05-29 17:20:24 [err] Pair error Error: connect ETIMEDOUT 192.168.0.97:80 at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1137:16) { errno: 'ETIMEDOUT', code: 'ETIMEDOUT', syscall: 'connect', address: '192.168.0.97', port: 80 } 2021-05-29 17:18:46 [log] save button pressed in frontend 2021-05-29 17:18:12 [log] save button pressed in frontend 2021-05-29 17:17:19 [log] smile_power ledring screensaver ready! 2021-05-29 17:17:16 [log] entering SmileP1 driver 2021-05-29 17:17:16 [log] capturing stderr 2021-05-29 17:17:16 [log] capturing stdout

I also reinstalled the app from the App Store but still didn’t work.

Op za 29 mei 2021 om 17:11 schreef gruijter @.***>

I have tried removing the app, installed the latest version from the app store (3.1.0). Added my Smile P1 from my Android phone. And it worked immediately...

I then upgraded the smiles fw to version 4.1.3. And did all the above again. And again it worked immediately.

I also tried adding it from a browser: https://tools.developer.homey.app/tools/pair Also there no problem at all.

So I don't know what is going on. You might still want to send me a full app diagnostics report after you try to pair (I never received this from you).

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gruijter commented 3 years ago

Pls press on the button Create Diagnostics Report in the app settings

And what software levels are you using? See my questions above

Peter0987 commented 3 years ago

Sorry you mean from the homey app or the Plugwise app? I can create an diagnostic report Id for the homey app. But I can only find a log button I the Plugwise app

Op za 29 mei 2021 om 17:27 schreef gruijter @.***>

Pls press on the button Create Diagnostics Report in the app settings

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Peter0987 commented 3 years ago

Morning

The report link is

4763b6bc-8b1c-4f81-8953-34d080897481

Thx Peter

Op za 29 mei 2021 om 17:27 schreef gruijter @.***>

Pls press on the button Create Diagnostics Report in the app settings

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gruijter commented 3 years ago

Got it. And the firmware levels of Homey and Smile are?

Peter0987 commented 3 years ago

Homey 6.1.0 Plugwise 3.1.0

Op ma 31 mei 2021 om 07:42 schreef gruijter @.***>

Got it. And the firmware levels of Homey and Smile are?

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gruijter commented 3 years ago

Smile firmware level 🤣

Peter0987 commented 3 years ago

haha that is 4.1.4

Op ma 31 mei 2021 om 08:17 schreef gruijter @.***>:

Smile firmware level 🤣

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gruijter commented 3 years ago

that is interesting. Mine is at 4.1.3 and unable to upgrade to 4.1.4.

How did you get it to upgrade to 4.1.4?

Peter0987 commented 3 years ago

via the plugwisehome app. and that app works well.

Op ma 31 mei 2021 om 14:01 schreef gruijter @.***>:

that is interesting. Mine is at 4.1.3 and unable to upgrade to 4.1.4.

How did you get it to upgrade to 4.1.4?

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gruijter commented 3 years ago

Well, I'm definitely stuck at 4.1.

Do you know how to do port forwarding in your router? If so I would like to have remote access to your Smile to do further investigations.