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gtjamesa / ge-tracker-app

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Paid for premium membership twice and was charged but never received premium membership #123

Open arog1533 opened 3 years ago

arog1533 commented 3 years ago

I was charged twice for the $3 month premium month membership and still can only access free features

Cengi38 commented 3 years ago

I have the same problem :/

gtjamesa commented 3 years ago

Hey. I believe there is a problem with our app on iOS 14 which we're looking into at the moment, I apologise for the inconvenience. Could you both email your Apple receipts along with your GE Tracker email or username to support@ge-tracker.com and a member of staff will get it sorted for you :)

@arog1533 @Cengi38

theGoose-lab commented 3 years ago

I am also having this issue. Paid for one month and still only have access to the free features

gtjamesa commented 3 years ago

Hi @theGoose-lab , if you could follow my instructions above. I'm hoping to have a beta of the iOS 14 version of the app ready this week

sinainan commented 3 years ago

Hello, I paid also for membership for a month but not recieved. It has been two days. What is the problem?

gtjamesa commented 3 years ago

Hello, I paid also for membership for a month but not recieved. It has been two days. What is the problem?

Press this link and it'll redirect you to your Purchased history on the App-Store: https://finance-app.itunes.apple.com/purchases

On there it'll show your Ge-Tracker Purchase, Select the GT Purchase and screenshot that page. It'll include the Order ID Number and Document Number which we need to apply your Premium membership.

If you can send that screenshot to support@ge-tracker.com, we'll get it sorted for you :)

Eric-Max-Arch commented 2 years ago

Hey There Guys I Paid For 3 Month Membership And Never Got Premium To See What to Flip In Osrs??

gtjamesa commented 2 years ago

Hey There Guys I Paid For 3 Month Membership And Never Got Premium To See What to Flip In Osrs??

Please follow the instructions in my previous reply

daddyfish17 commented 2 years ago

Same issue, link not working

edit: email sent

Eric-Max-Arch commented 2 years ago

WTH I got A IPhone 7+..

Eric-Max-Arch commented 2 years ago

image Proof

dutchskillez commented 2 years ago

I also have the problem, i payed 2 times for 3 months and not received the membership features… plz hel

Duckimo commented 1 year ago

Hey @dutchskillez

Press this link and it'll redirect you to your Purchased history on the App-Store: (https://finance-app.itunes.apple.com/purchases)

On there it'll show your Ge-Tracker Purchase, Select the GT Purchase and screenshot that page. It'll include the Order ID Number and Document Number which we need to apply your Premium membership.

If you can send that screenshot to support@ge-tracker.com, we'll get it sorted for you :)