Can't change status alarm, Disarm, night arm....

[kujrv1]

Good morning. I have a perimetral sensor also.. I can check status but i can't change to any diferent status. Can't change to disarm, night arm... Response-------------- 2024-03-10 08:17:37.836 DEBUG (MainThread) [custom_components.securitas.securitas_direct_new_api.apimanager] {"data":{"xSStatus":{"status":"E","timestampUpdate":"1710054735183","exceptions":null}}}

[kujrv1]

Note: When i arm or disarm from the panel , is correctly refreshed in HA integration

[bilbon0bud]

Hello

Same problem for me. Can't do anything from HA. but HA can read the state of the alarme.

Best Regards

[cantupaz]

Could you please send more complete logs? Try activating logging, then waiting a minute or so, then try arming or disarming the alarm.

[marianogi]

With v2.7.4.1 I can see the status and disarm only. I can't arm the alarm, maybe because it has different status names. My alarm only has: "total" or "partial" modes. "absent", "night" or "custom" does not exist in my recently installed alarm. I am from Spain.

[TheGui01]

Hello, You should try v2.7.3 Everything is fine for me in this version. I requested to roll back to this version for weeks now...

[marianogi]

Hi!, thank you, but same results for me. I don't know if I am doing something wrong. What I do:

1. HACS > integrations > explore & download integrations.
2. Search and download (v2.7.3): "Securitas Direct Alarm"
3. Settings > devices & services > add integration
4. Search for: "Securitas direct" and select it.
5. Configure credentials with opened modal window: user and password. send.
6. Assign room for the 4 devices found: temp, humid., air, and alarm. Finish
7. Developer tools > verify settings. restart.

[TheGui01]

@marianogi You need to delete completly the integration, reboot ha and install it again

[marianogi]

Thank you, but that is what I did. Many times. 🤷‍♂️

[TheGui01]

Thank you, but that is what I did. Many times. 🤷‍♂️

Did you also delete folder content ?

[marianogi]

When I uninstall everything the "securitas" folder automatically disappears from "custom_components" parent folder.

Is it normal that "Securitas Direct Alarm" hacs integration does no appear if I copy the "securitas" folder manually? Of course, I copy that folder, manually write on "configuration.yaml" file, and restart.

[TheGui01]

Nothing should appear anymore in configuration.yaml Now everything is managed through config flow. It means nothing is neither read nor stored in configuration.yaml

[marianogi]

Thank you for your help, that is what I thought. I don't know what's going on, there is no way to make it work. I mean: to arm the alarm, because everything else seems to work: read temperatura, humidity, and air. Even disarm the alarm works. But when I try to arm, it tries but does not change its status.

[cantupaz]

Do you have sensors outside your home? (the official app would let you arm in "exterior" mode)

If you do have sensors outside, make sure that when you configure the integration, you check the box that says "Is there a Perimetral alarm?"

If you don't have those sensors, make sure the checkbox is empty.

Securitas uses different commands if you have exterior sensors, so that checkbox tells the integration which commands to use.

If it doesn't work, please send logs to help debug this.

[marianogi]

Thank you @cantupaz, I think you have given me a good clue: two of my devices fails when I arm my alarm, so I have to confirm each time. I am pretty sure this is the cause. Any way, can you please tell me how to check and send logs? Thank you again!

[cantupaz]

What do you mean that two devices fail? If you mean having windows open, it won't work in the HA integration. https://github.com/guerrerotook/securitas-direct-new-api/issues/222

For logs: Go to settings > Devices and Services > Securitas > Enable debug logging.

Try arming and disarming.

Wait for a minute or two (the integration will contact Securitas to check the status of the alarm, I'd like to see those logs).

Then go back to settings > Devices and Services > Securitas > Disable debug logging. Your browser should automatically download a file with the logs.

[marianogi]

My Securitas Direct alarm is currently failing when I arm it (with verisure app or with my panel). Two of my alarm devices (a photosensor and a magnetic) are showing problems. I contacted Securitas Direct and a technician will come to solve it. When it is solved I will try again.

I think I would have the same problem if everything were ok but, for instance, I leave a door open with a magnetic device. The alarm will show a warning before continue arming. Am I explaining myself well?

[cantupaz]

Got it. Currently the integration doesn't support overriding devices to arm the alarm, so that could explain what you're experiencing in HA.

[Xeovar]

Edit: for clarity, this is Securitas Portugal.

I have similar problem, I have bricked the API integration twice already, just trying to arm or disarm the alarm. Both times it caused the official app to stop working too. Both times needed technician visit to fix (coming tomorrow 2nd time). I managed to caputure some logs (below). After bricking the API, the integration wont even login.

Log from the integration start while API is bricked: This error originated from a custom integration.

Logger: custom_components.securitas Source: custom_components/securitas/init.py:189 integration: Securitas Direct (documentation, issues) First occurred: 13:19:06 (1 occurrences) Last logged: 13:19:06

Could not log in to Securitas (('Your username has been locked. To unlock, please contact our Customer Service Team.', {'errors': [{'message': 'Your username has been locked. To unlock, please contact our Customer Service Team.', 'name': 'ApiError', 'time_thrown': '2024-04-01T12:19:06.597Z', 'data': {'res': 'LOCK', 'err': '60052'}, 'path': ['xSLoginToken']}], 'data': {'xSLoginToken': None}}, {'app': '{"appVersion": "10.102.0", "origin": "native"}', 'User-Agent': 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.124 Safari/537.36 Edg/102.0.1245.41', 'X-APOLLO-OPERATION-ID': '0b2591c4d8ce368cdc3b95dac3af4a4344f4b5b74bf831bd9de1e87719acb1f798c5f5c223704880d91ec5f04e512a12b5772e5fb86b134b12c7b855090fa24a', 'X-APOLLO-OPERATION-NAME': 'mkLoginToken', 'extension': '{"mode":"full"}'}, {'operationName': 'mkLoginToken', 'variables': {'user': '{sanitized}', 'password': '{sanitized}', 'id': 'OWA{sanitized}2024411319126941', 'country': 'PT', 'callby': 'OWA_10', 'lang': 'en', 'idDevice': '_I4y17NUmOSA9d9CKd4UGg:APA91bV5-K1kdA--bdUdM5HOujiuc3kmleZ7kEUss87_hX_0nAvalwA1pAFUeRHYrkJGhb5V-9L7Xqub1nV-wOwtgBOxdLj1I2JVSvIry6cCfJVfvt8iOV87RXBW-WKRbeCZ3lrTEXPt', 'idDeviceIndigitall': 'a24c4b89-86a1-4cc4-9005-bef46a40fcb3', 'deviceType': '', 'deviceVersion': '10.102.0', 'deviceResolution': '', 'deviceName': 'SM-S901U', 'deviceBrand': 'samsung', 'deviceOsVersion': '12', 'uuid': '593d60ecf3bd465f'}, 'query': 'mutation mkLoginToken($user: String!, $password: String!, $id: String!, $country: String!, $lang: String!, $callby: String!, $idDevice: String!, $idDeviceIndigitall: String!, $deviceType: String!, $deviceVersion: String!, $deviceResolution: String!, $deviceName: String!, $deviceBrand: String!, $deviceOsVersion: String!, $uuid: String!) { xSLoginToken(user: $user, password: $password, country: $country, lang: $lang, callby: $callby, id: $id, idDevice: $idDevice, idDeviceIndigitall: $idDeviceIndigitall, deviceType: $deviceType, deviceVersion: $deviceVersion, deviceResolution: $deviceResolution, deviceName: $deviceName, deviceBrand: $deviceBrand, deviceOsVersion: $deviceOsVersion, uuid: $uuid) { __typename res msg hash refreshToken legals changePassword needDeviceAuthorization mainUser } }'}),)

That's the log I captured just after trying to arm the alarm (and this arm request has bricked the api):

Logger: homeassistant.components.websocket_api.http.connection Source: components/websocket_api/commands.py:240 Integration: Home Assistant WebSocket API (documentation, issues) First occurred: 19:10:53 (1 occurrences) Last logged: 19:10:53

[2412374568] ('Your alarm is already processing a request, please wait 90 seconds before making another one (if you have requested a photo, please wait 5 minutes)', {'errors': [{'message': 'Your alarm is already processing a request, please wait 90 seconds before making another one (if you have requested a photo, please wait 5 minutes)', 'name': 'ApiError', 'time_thrown': '2024-02-23T19:10:53.573Z', 'data': {'res': 'ERROR', 'err': '60062'}, 'path': ['xSArmPanel']}], 'data': {'xSArmPanel': None}}, {'app': '{"appVersion": "10.102.0", "origin": "native"}', 'User-Agent': 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.124 Safari/537.36 Edg/102.0.1245.41', 'X-APOLLO-OPERATION-ID': '788b19b083e54935446345ddda8f0856ec56c077c28d56b4675e50fa16788c4b457fa04a777e0d9d2e135409474e061086967acf5bf2fdaf063d5eb7977f1397', 'X-APOLLO-OPERATION-NAME': 'xSArmPanel', 'extension': '{"mode":"full"}', 'numinst': '642889', 'panel': 'SDVFAST', 'X-Capabilities': 'eyJhbGciOiJIUzI1NiJ9.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.GXWV_dcdVoVNrVYKWnzU74gsynXFdI-NFm5F7I8kFaw', 'auth': '{"loginTimestamp": 1708715277807, "user": "{sanitized}", "id": "OWA{sanitized}20242231910249448", "country": "PT", "lang": "en", "callby": "OWA_10", "hash": "eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJDYXNhUmluYUhBIiwiY250IjoiUFQiLCJjYnkiOiJPV0FfMTAiLCJ2ZXIiOiIxMC4xMDIuMCIsInVzcmlkIjoiNTUzNTg0NSIsImp0aSI6Ijg2MDBjM2YwLTllZDYtNDYwNi1iYmRjLTdlM2E4NzcwYzRiYSIsImlhdCI6MTcwODcxNTI3NywiZXhwIjoxNzA4NzE2MTc3fQ.NcsRtEM74kNF0YQRsspCtyoXgzmVXraojfUgCNiuK9w"}'}, {'operationName': 'xSArmPanel', 'variables': {'request': 'ARM1', 'numinst': '642889', 'panel': 'SDVFAST', 'currentStatus': None}, 'query': 'mutation xSArmPanel($numinst: String!, $request: ArmCodeRequest!, $panel: String!, $currentStatus: String) {\n xSArmPanel(numinst: $numinst, request: $request, panel: $panel, currentStatus: $currentStatus) {\n res\n msg\n referenceId\n }\n}\n'}) Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 240, in handle_call_service response = await hass.services.async_call( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/core.py", line 2279, in async_call response_data = await coro ^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/core.py", line 2316, in _execute_service return await target(service_call) ^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 892, in entity_service_call single_response = await _handle_entity_call( ^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 962, in _handle_entity_call result = await task ^^^^^^^^^^ File "/config/custom_components/securitas/alarm_control_panel.py", line 295, in async_alarm_arm_away await self.set_arm_state(STATE_ALARM_ARMED_AWAY) File "/config/custom_components/securitas/alarm_control_panel.py", line 183, in set_arm_state arm_status = await self.client.session.arm_alarm( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/config/custom_components/securitas/securitas_direct_new_api/apimanager.py", line 583, in arm_alarm response = await self._execute_request(content, "xSArmPanel", installation) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/config/custom_components/securitas/securitas_direct_new_api/apimanager.py", line 165, in _execute_request raise SecuritasDirectError( custom_components.securitas.securitas_direct_new_api.exceptions.SecuritasDirectError: ('Your alarm is already processing a request, please wait 90 seconds before making another one (if you have requested a photo, please wait 5 minutes)', {'errors': [{'message': 'Your alarm is already processing a request, please wait 90 seconds before making another one (if you have requested a photo, please wait 5 minutes)', 'name': 'ApiError', 'time_thrown': '2024-02-23T19:10:53.573Z', 'data': {'res': 'ERROR', 'err': '60062'}, 'path': ['xSArmPanel']}], 'data': {'xSArmPanel': None}}, {'app': '{"appVersion": "10.102.0", "origin": "native"}', 'User-Agent': 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.124 Safari/537.36 Edg/102.0.1245.41', 'X-APOLLO-OPERATION-ID': '788b19b083e54935446345ddda8f0856ec56c077c28d56b4675e50fa16788c4b457fa04a777e0d9d2e135409474e061086967acf5bf2fdaf063d5eb7977f1397', 'X-APOLLO-OPERATION-NAME': 'xSArmPanel', 'extension': '{"mode":"full"}', 'numinst': '642889', 'panel': 'SDVFAST', 'X-Capabilities': 'eyJhbGciOiJIUzI1NiJ9.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.GXWV_dcdVoVNrVYKWnzU74gsynXFdI-NFm5F7I8kFaw', 'auth': '{"loginTimestamp": 1708715277807, "user": "{sanitized}", "id": "OWA{sanitized}20242231910249448", "country": "PT", "lang": "en", "callby": "OWA_10", "hash": "eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJDYXNhUmluYUhBIiwiY250IjoiUFQiLCJjYnkiOiJPV0FfMTAiLCJ2ZXIiOiIxMC4xMDIuMCIsInVzcmlkIjoiNTUzNTg0NSIsImp0aSI6Ijg2MDBjM2YwLTllZDYtNDYwNi1iYmRjLTdlM2E4NzcwYzRiYSIsImlhdCI6MTcwODcxNTI3NywiZXhwIjoxNzA4NzE2MTc3fQ.NcsRtEM74kNF0YQRsspCtyoXgzmVXraojfUgCNiuK9w"}'}, {'operationName': 'xSArmPanel', 'variables': {'request': 'ARM1', 'numinst': '642889', 'panel': 'SDVFAST', 'currentStatus': None}, 'query': 'mutation xSArmPanel($numinst: String!, $request: ArmCodeRequest!, $panel: String!, $currentStatus: String) {\n xSArmPanel(numinst: $numinst, request: $request, panel: $panel, currentStatus: $currentStatus) {\n res\n msg\n referenceId\n }\n}\n'})

This error originated from a custom integration.

Logger: custom_components.securitas Source: custom_components/securitas/init.py:429 Integration: Securitas Direct (documentation, issues) First occurred: 22 February 2024 at 19:45:54 (4586 occurrences) Last logged: 20:58:58

('alarm-manager.alarm_process_error', {'errors': [{'message': 'alarm-manager.alarm_process_error', 'name': 'ApiError', 'time_thrown': '2024-02-23T20:57:28.619Z', 'data': {'res': 'ERROR', 'err': '10', 'status': 500}, 'path': ['xSCheckAlarm']}], 'data': {'xSCheckAlarm': None}}, {'app': '{"appVersion": "10.102.0", "origin": "native"}', 'User-Agent': 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.124 Safari/537.36 Edg/102.0.1245.41', 'X-APOLLO-OPERATION-ID': '788b19b083e54935446345ddda8f0856ec56c077c28d56b4675e50fa16788c4b457fa04a777e0d9d2e135409474e061086967acf5bf2fdaf063d5eb7977f1397', 'X-APOLLO-OPERATION-NAME': 'CheckAlarm', 'extension': '{"mode":"full"}', 'numinst': '642889', 'panel': 'SDVFAST', 'X-Capabilities': 'eyJhbGciOiJIUzI1NiJ9.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.IdUkI47AG1pZDg8mz4XX1zHTAP-SjlIsamDxyL4f6bk', 'auth': '{"loginTimestamp": 1708721158595, "user": "{sanitized}", "id": "OWA{sanitized}20242232057323658", "country": "PT", "lang": "en", "callby": "OWA_10", "hash": "eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJDYXNhUmluYUhBIiwiY250IjoiUFQiLCJjYnkiOiJPV0FfMTAiLCJ2ZXIiOiIxMC4xMDIuMCIsInVzcmlkIjoiNTUzNTg0NSIsImp0aSI6ImJhODhhMmY2LWVmNTQtNDU5Ni1hYmRmLTA5MmZjMjMzYjNhNSIsImlhdCI6MTcwODcyMTE1OCwiZXhwIjoxNzA4NzIyMDU4fQ.hM4XxjikgGyCGkg1LDGsQWCnG8HZBTHSlEZAPh_PT2M"}'}, {'operationName': 'CheckAlarm', 'variables': {'numinst': '642889', 'panel': 'SDVFAST'}, 'query': 'query CheckAlarm($numinst: String!, $panel: String!) {\n xSCheckAlarm(numinst: $numinst, panel: $panel) {\n res\n msg\n referenceId\n }\n}\n'}) ('alarm-manager.alarm_process_error', {'errors': [{'message': 'alarm-manager.alarm_process_error', 'name': 'ApiError', 'time_thrown': '2024-02-23T20:57:58.546Z', 'data': {'res': 'ERROR', 'err': '10', 'status': 500}, 'path': ['xSCheckAlarm']}], 'data': {'xSCheckAlarm': None}}, {'app': '{"appVersion": "10.102.0", "origin": "native"}', 'User-Agent': 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.124 Safari/537.36 Edg/102.0.1245.41', 'X-APOLLO-OPERATION-ID': '788b19b083e54935446345ddda8f0856ec56c077c28d56b4675e50fa16788c4b457fa04a777e0d9d2e135409474e061086967acf5bf2fdaf063d5eb7977f1397', 'X-APOLLO-OPERATION-NAME': 'CheckAlarm', 'extension': '{"mode":"full"}', 'numinst': '642889', 'panel': 'SDVFAST', 'X-Capabilities': 'eyJhbGciOiJIUzI1NiJ9.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.IdUkI47AG1pZDg8mz4XX1zHTAP-SjlIsamDxyL4f6bk', 'auth': '{"loginTimestamp": 1708721158595, "user": "{sanitized}", "id": "OWA{sanitized}20242232057324500", "country": "PT", "lang": "en", "callby": "OWA_10", "hash": "eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJDYXNhUmluYUhBIiwiY250IjoiUFQiLCJjYnkiOiJPV0FfMTAiLCJ2ZXIiOiIxMC4xMDIuMCIsInVzcmlkIjoiNTUzNTg0NSIsImp0aSI6ImJhODhhMmY2LWVmNTQtNDU5Ni1hYmRmLTA5MmZjMjMzYjNhNSIsImlhdCI6MTcwODcyMTE1OCwiZXhwIjoxNzA4NzIyMDU4fQ.hM4XxjikgGyCGkg1LDGsQWCnG8HZBTHSlEZAPh_PT2M"}'}, {'operationName': 'CheckAlarm', 'variables': {'numinst': '642889', 'panel': 'SDVFAST'}, 'query': 'query CheckAlarm($numinst: String!, $panel: String!) {\n xSCheckAlarm(numinst: $numinst, panel: $panel) {\n res\n msg\n referenceId\n }\n}\n'}) ('alarm-manager.alarm_process_error', {'errors': [{'message': 'alarm-manager.alarm_process_error', 'name': 'ApiError', 'time_thrown': '2024-02-23T20:58:28.608Z', 'data': {'res': 'ERROR', 'err': '10', 'status': 500}, 'path': ['xSCheckAlarm']}], 'data': {'xSCheckAlarm': None}}, {'app': '{"appVersion": "10.102.0", "origin": "native"}', 'User-Agent': 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.124 Safari/537.36 Edg/102.0.1245.41', 'X-APOLLO-OPERATION-ID': '788b19b083e54935446345ddda8f0856ec56c077c28d56b4675e50fa16788c4b457fa04a777e0d9d2e135409474e061086967acf5bf2fdaf063d5eb7977f1397', 'X-APOLLO-OPERATION-NAME': 'CheckAlarm', 'extension': '{"mode":"full"}', 'numinst': '642889', 'panel': 'SDVFAST', 'X-Capabilities': 'eyJhbGciOiJIUzI1NiJ9.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.IdUkI47AG1pZDg8mz4XX1zHTAP-SjlIsamDxyL4f6bk', 'auth': '{"loginTimestamp": 1708721158595, "user": "{sanitized}", "id": "OWA{sanitized}20242232058324947", "country": "PT", "lang": "en", "callby": "OWA_10", "hash": "eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJDYXNhUmluYUhBIiwiY250IjoiUFQiLCJjYnkiOiJPV0FfMTAiLCJ2ZXIiOiIxMC4xMDIuMCIsInVzcmlkIjoiNTUzNTg0NSIsImp0aSI6ImJhODhhMmY2LWVmNTQtNDU5Ni1hYmRmLTA5MmZjMjMzYjNhNSIsImlhdCI6MTcwODcyMTE1OCwiZXhwIjoxNzA4NzIyMDU4fQ.hM4XxjikgGyCGkg1LDGsQWCnG8HZBTHSlEZAPh_PT2M"}'}, {'operationName': 'CheckAlarm', 'variables': {'numinst': '642889', 'panel': 'SDVFAST'}, 'query': 'query CheckAlarm($numinst: String!, $panel: String!) {\n xSCheckAlarm(numinst: $numinst, panel: $panel) {\n res\n msg\n referenceId\n }\n}\n'}) ('alarm-manager.alarm_process_error', {'errors': [{'message': 'alarm-manager.alarm_process_error', 'name': 'ApiError', 'time_thrown': '2024-02-23T20:58:37.884Z', 'data': {'res': 'ERROR', 'err': '10', 'status': 500}, 'path': ['xSCheckAlarm']}], 'data': {'xSCheckAlarm': None}}, {'app': '{"appVersion": "10.102.0", "origin": "native"}', 'User-Agent': 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.124 Safari/537.36 Edg/102.0.1245.41', 'X-APOLLO-OPERATION-ID': '788b19b083e54935446345ddda8f0856ec56c077c28d56b4675e50fa16788c4b457fa04a777e0d9d2e135409474e061086967acf5bf2fdaf063d5eb7977f1397', 'X-APOLLO-OPERATION-NAME': 'CheckAlarm', 'extension': '{"mode":"full"}', 'numinst': '642889', 'panel': 'SDVFAST', 'X-Capabilities': 'eyJhbGciOiJIUzI1NiJ9.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.IdUkI47AG1pZDg8mz4XX1zHTAP-SjlIsamDxyL4f6bk', 'auth': '{"loginTimestamp": 1708721158595, "user": "{sanitized}", "id": "OWA{sanitized}20242232058682271", "country": "PT", "lang": "en", "callby": "OWA_10", "hash": "eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJDYXNhUmluYUhBIiwiY250IjoiUFQiLCJjYnkiOiJPV0FfMTAiLCJ2ZXIiOiIxMC4xMDIuMCIsInVzcmlkIjoiNTUzNTg0NSIsImp0aSI6ImJhODhhMmY2LWVmNTQtNDU5Ni1hYmRmLTA5MmZjMjMzYjNhNSIsImlhdCI6MTcwODcyMTE1OCwiZXhwIjoxNzA4NzIyMDU4fQ.hM4XxjikgGyCGkg1LDGsQWCnG8HZBTHSlEZAPh_PT2M"}'}, {'operationName': 'CheckAlarm', 'variables': {'numinst': '642889', 'panel': 'SDVFAST'}, 'query': 'query CheckAlarm($numinst: String!, $panel: String!) {\n xSCheckAlarm(numinst: $numinst, panel: $panel) {\n res\n msg\n referenceId\n }\n}\n'}) ('alarm-manager.alarm_process_error', {'errors': [{'message': 'alarm-manager.alarm_process_error', 'name': 'ApiError', 'time_thrown': '2024-02-23T20:58:58.574Z', 'data': {'res': 'ERROR', 'err': '10', 'status': 500}, 'path': ['xSCheckAlarm']}], 'data': {'xSCheckAlarm': None}}, {'app': '{"appVersion": "10.102.0", "origin": "native"}', 'User-Agent': 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.124 Safari/537.36 Edg/102.0.1245.41', 'X-APOLLO-OPERATION-ID': '788b19b083e54935446345ddda8f0856ec56c077c28d56b4675e50fa16788c4b457fa04a777e0d9d2e135409474e061086967acf5bf2fdaf063d5eb7977f1397', 'X-APOLLO-OPERATION-NAME': 'CheckAlarm', 'extension': '{"mode":"full"}', 'numinst': '642889', 'panel': 'SDVFAST', 'X-Capabilities': 'eyJhbGciOiJIUzI1NiJ9.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.IdUkI47AG1pZDg8mz4XX1zHTAP-SjlIsamDxyL4f6bk', 'auth': '{"loginTimestamp": 1708721158595, "user": "{sanitized}", "id": "OWA{sanitized}20242232058325528", "country": "PT", "lang": "en", "callby": "OWA_10", "hash": "eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJDYXNhUmluYUhBIiwiY250IjoiUFQiLCJjYnkiOiJPV0FfMTAiLCJ2ZXIiOiIxMC4xMDIuMCIsInVzcmlkIjoiNTUzNTg0NSIsImp0aSI6ImJhODhhMmY2LWVmNTQtNDU5Ni1hYmRmLTA5MmZjMjMzYjNhNSIsImlhdCI6MTcwODcyMTE1OCwiZXhwIjoxNzA4NzIyMDU4fQ.hM4XxjikgGyCGkg1LDGsQWCnG8HZBTHSlEZAPh_PT2M"}'}, {'operationName': 'CheckAlarm', 'variables': {'numinst': '642889', 'panel': 'SDVFAST'}, 'query': 'query CheckAlarm($numinst: String!, $panel: String!) {\n xSCheckAlarm(numinst: $numinst, panel: $panel) {\n res\n msg\n referenceId\n }\n}\n'})

This error originated from a custom integration.

Logger: custom_components.securitas Source: custom_components/securitas/init.py:429 Integration: Securitas Direct (documentation, issues) First occurred: 22 February 2024 at 19:45:54 (4591 occurrences) Last logged: 21:00:38

('alarm-manager.alarm_process_error', {'errors': [{'message': 'alarm-manager.alarm_process_error', 'name': 'ApiError', 'time_thrown': '2024-02-23T20:59:17.937Z', 'data': {'res': 'ERROR', 'err': '10', 'status': 500}, 'path': ['xSCheckAlarm']}], 'data': {'xSCheckAlarm': None}}, {'app': '{"appVersion": "10.102.0", "origin": "native"}', 'User-Agent': 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.124 Safari/537.36 Edg/102.0.1245.41', 'X-APOLLO-OPERATION-ID': '788b19b083e54935446345ddda8f0856ec56c077c28d56b4675e50fa16788c4b457fa04a777e0d9d2e135409474e061086967acf5bf2fdaf063d5eb7977f1397', 'X-APOLLO-OPERATION-NAME': 'CheckAlarm', 'extension': '{"mode":"full"}', 'numinst': '642889', 'panel': 'SDVFAST', 'X-Capabilities': 'eyJhbGciOiJIUzI1NiJ9.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.IdUkI47AG1pZDg8mz4XX1zHTAP-SjlIsamDxyL4f6bk', 'auth': '{"loginTimestamp": 1708721158595, "user": "{sanitized}", "id": "OWA{sanitized}20242232059682872", "country": "PT", "lang": "en", "callby": "OWA_10", "hash": "eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJDYXNhUmluYUhBIiwiY250IjoiUFQiLCJjYnkiOiJPV0FfMTAiLCJ2ZXIiOiIxMC4xMDIuMCIsInVzcmlkIjoiNTUzNTg0NSIsImp0aSI6ImJhODhhMmY2LWVmNTQtNDU5Ni1hYmRmLTA5MmZjMjMzYjNhNSIsImlhdCI6MTcwODcyMTE1OCwiZXhwIjoxNzA4NzIyMDU4fQ.hM4XxjikgGyCGkg1LDGsQWCnG8HZBTHSlEZAPh_PT2M"}'}, {'operationName': 'CheckAlarm', 'variables': {'numinst': '642889', 'panel': 'SDVFAST'}, 'query': 'query CheckAlarm($numinst: String!, $panel: String!) {\n xSCheckAlarm(numinst: $numinst, panel: $panel) {\n res\n msg\n referenceId\n }\n}\n'}) ('alarm-manager.alarm_process_error', {'errors': [{'message': 'alarm-manager.alarm_process_error', 'name': 'ApiError', 'time_thrown': '2024-02-23T20:59:28.579Z', 'data': {'res': 'ERROR', 'err': '10', 'status': 500}, 'path': ['xSCheckAlarm']}], 'data': {'xSCheckAlarm': None}}, {'app': '{"appVersion": "10.102.0", "origin": "native"}', 'User-Agent': 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.124 Safari/537.36 Edg/102.0.1245.41', 'X-APOLLO-OPERATION-ID': '788b19b083e54935446345ddda8f0856ec56c077c28d56b4675e50fa16788c4b457fa04a777e0d9d2e135409474e061086967acf5bf2fdaf063d5eb7977f1397', 'X-APOLLO-OPERATION-NAME': 'CheckAlarm', 'extension': '{"mode":"full"}', 'numinst': '642889', 'panel': 'SDVFAST', 'X-Capabilities': 'eyJhbGciOiJIUzI1NiJ9.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.IdUkI47AG1pZDg8mz4XX1zHTAP-SjlIsamDxyL4f6bk', 'auth': '{"loginTimestamp": 1708721158595, "user": "{sanitized}", "id": "OWA{sanitized}20242232059325830", "country": "PT", "lang": "en", "callby": "OWA_10", "hash": "eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJDYXNhUmluYUhBIiwiY250IjoiUFQiLCJjYnkiOiJPV0FfMTAiLCJ2ZXIiOiIxMC4xMDIuMCIsInVzcmlkIjoiNTUzNTg0NSIsImp0aSI6ImJhODhhMmY2LWVmNTQtNDU5Ni1hYmRmLTA5MmZjMjMzYjNhNSIsImlhdCI6MTcwODcyMTE1OCwiZXhwIjoxNzA4NzIyMDU4fQ.hM4XxjikgGyCGkg1LDGsQWCnG8HZBTHSlEZAPh_PT2M"}'}, {'operationName': 'CheckAlarm', 'variables': {'numinst': '642889', 'panel': 'SDVFAST'}, 'query': 'query CheckAlarm($numinst: String!, $panel: String!) {\n xSCheckAlarm(numinst: $numinst, panel: $panel) {\n res\n msg\n referenceId\n }\n}\n'}) ('alarm-manager.alarm_process_error', {'errors': [{'message': 'alarm-manager.alarm_process_error', 'name': 'ApiError', 'time_thrown': '2024-02-23T20:59:59.166Z', 'data': {'res': 'ERROR', 'err': '10', 'status': 500}, 'path': ['xSCheckAlarm']}], 'data': {'xSCheckAlarm': None}}, {'app': '{"appVersion": "10.102.0", "origin": "native"}', 'User-Agent': 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.124 Safari/537.36 Edg/102.0.1245.41', 'X-APOLLO-OPERATION-ID': '788b19b083e54935446345ddda8f0856ec56c077c28d56b4675e50fa16788c4b457fa04a777e0d9d2e135409474e061086967acf5bf2fdaf063d5eb7977f1397', 'X-APOLLO-OPERATION-NAME': 'CheckAlarm', 'extension': '{"mode":"full"}', 'numinst': '642889', 'panel': 'SDVFAST', 'X-Capabilities': 'eyJhbGciOiJIUzI1NiJ9.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.u-KJUSOXOTIsnCe9DakZ7KDtPzti4IW_n1XcBxSSMeY', 'auth': '{"loginTimestamp": 1708721998642, "user": "{sanitized}", "id": "OWA{sanitized}20242232059940099", "country": "PT", "lang": "en", "callby": "OWA_10", "hash": "eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJDYXNhUmluYUhBIiwiY250IjoiUFQiLCJjYnkiOiJPV0FfMTAiLCJ2ZXIiOiIxMC4xMDIuMCIsInVzcmlkIjoiNTUzNTg0NSIsImp0aSI6Ijg4NjVkODFhLTI1NTYtNDQwNC05Y2QwLTk2NWRjOTQ1ZGE1YyIsImlhdCI6MTcwODcyMTk5OCwiZXhwIjoxNzA4NzIyODk4fQ.PQDdBfGSeehw_fvsUfwkFhtY4-BZykYrOmAsUZOaRD0"}'}, {'operationName': 'CheckAlarm', 'variables': {'numinst': '642889', 'panel': 'SDVFAST'}, 'query': 'query CheckAlarm($numinst: String!, $panel: String!) {\n xSCheckAlarm(numinst: $numinst, panel: $panel) {\n res\n msg\n referenceId\n }\n}\n'}) ('alarm-manager.alarm_process_error', {'errors': [{'message': 'alarm-manager.alarm_process_error', 'name': 'ApiError', 'time_thrown': '2024-02-23T21:00:28.534Z', 'data': {'res': 'ERROR', 'err': '10', 'status': 500}, 'path': ['xSCheckAlarm']}], 'data': {'xSCheckAlarm': None}}, {'app': '{"appVersion": "10.102.0", "origin": "native"}', 'User-Agent': 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.124 Safari/537.36 Edg/102.0.1245.41', 'X-APOLLO-OPERATION-ID': '788b19b083e54935446345ddda8f0856ec56c077c28d56b4675e50fa16788c4b457fa04a777e0d9d2e135409474e061086967acf5bf2fdaf063d5eb7977f1397', 'X-APOLLO-OPERATION-NAME': 'CheckAlarm', 'extension': '{"mode":"full"}', 'numinst': '642889', 'panel': 'SDVFAST', 'X-Capabilities': 'eyJhbGciOiJIUzI1NiJ9.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.u-KJUSOXOTIsnCe9DakZ7KDtPzti4IW_n1XcBxSSMeY', 'auth': '{"loginTimestamp": 1708721998642, "user": "{sanitized}", "id": "OWA{sanitized}2024223210327900", "country": "PT", "lang": "en", "callby": "OWA_10", "hash": "eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJDYXNhUmluYUhBIiwiY250IjoiUFQiLCJjYnkiOiJPV0FfMTAiLCJ2ZXIiOiIxMC4xMDIuMCIsInVzcmlkIjoiNTUzNTg0NSIsImp0aSI6Ijg4NjVkODFhLTI1NTYtNDQwNC05Y2QwLTk2NWRjOTQ1ZGE1YyIsImlhdCI6MTcwODcyMTk5OCwiZXhwIjoxNzA4NzIyODk4fQ.PQDdBfGSeehw_fvsUfwkFhtY4-BZykYrOmAsUZOaRD0"}'}, {'operationName': 'CheckAlarm', 'variables': {'numinst': '642889', 'panel': 'SDVFAST'}, 'query': 'query CheckAlarm($numinst: String!, $panel: String!) {\n xSCheckAlarm(numinst: $numinst, panel: $panel) {\n res\n msg\n referenceId\n }\n}\n'}) ('alarm-manager.alarm_process_error', {'errors': [{'message': 'alarm-manager.alarm_process_error', 'name': 'ApiError', 'time_thrown': '2024-02-23T21:00:37.982Z', 'data': {'res': 'ERROR', 'err': '10', 'status': 500}, 'path': ['xSCheckAlarm']}], 'data': {'xSCheckAlarm': None}}, {'app': '{"appVersion": "10.102.0", "origin": "native"}', 'User-Agent': 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.124 Safari/537.36 Edg/102.0.1245.41', 'X-APOLLO-OPERATION-ID': '788b19b083e54935446345ddda8f0856ec56c077c28d56b4675e50fa16788c4b457fa04a777e0d9d2e135409474e061086967acf5bf2fdaf063d5eb7977f1397', 'X-APOLLO-OPERATION-NAME': 'CheckAlarm', 'extension': '{"mode":"full"}', 'numinst': '642889', 'panel': 'SDVFAST', 'X-Capabilities': 'eyJhbGciOiJIUzI1NiJ9.eyJqdGkiOiI2YmRmMzUyOS0wODVmLTQyY2UtYTI2Yy1mZTcwNmRhMzdhNDIiLCJpYXQiOjE3MDg3MjE5OTgsImV4cCI6MTcwODcyMjg5OCwicm9sZSI6IlJFU1RSSUNURUQiLCJpbnMiOiI2NDI4ODkiLCJjYXAiOlsiRVNUSU5WIiwiQVJNREFZIiwiQVJNTklHSFQiLCJBUk0iLCJHRFBSUE9QVVAiLCJESVkiLCJFU1QiLCJEQVJNIiwiSU1HIiwiTk9UIiwiQUNUIiwiQ09ORiIsIlNZU1RFTUlORk8iLCJNQUlOVEVOQU5DRUhJU1QiLCJLRVkiLCJDQU1FUkFTIiwiTVlTRCIsIlBBTkVMQ09ORiIsIlNDSCIsIklOU1RXT1JEUyIsIkNPTkZTRVJWIiwiQ09ORlpPTkVTIiwiVElNRUxJTkUiLCJOT1RDT05GIiwiREVWSUNFU0NPTkYiLCJBUk1JTlRGUEFSVCIsIkFSTVBBUlRGSU5UIl19.u-KJUSOXOTIsnCe9DakZ7KDtPzti4IW_n1XcBxSSMeY', 'auth': '{"loginTimestamp": 1708721998642, "user": "{sanitized}", "id": "OWA{sanitized}2024223210684800", "country": "PT", "lang": "en", "callby": "OWA_10", "hash": "eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJDYXNhUmluYUhBIiwiY250IjoiUFQiLCJjYnkiOiJPV0FfMTAiLCJ2ZXIiOiIxMC4xMDIuMCIsInVzcmlkIjoiNTUzNTg0NSIsImp0aSI6Ijg4NjVkODFhLTI1NTYtNDQwNC05Y2QwLTk2NWRjOTQ1ZGE1YyIsImlhdCI6MTcwODcyMTk5OCwiZXhwIjoxNzA4NzIyODk4fQ.PQDdBfGSeehw_fvsUfwkFhtY4-BZykYrOmAsUZOaRD0"}'}, {'operationName': 'CheckAlarm', 'variables': {'numinst': '642889', 'panel': 'SDVFAST'}, 'query': 'query CheckAlarm($numinst: String!, $panel: String!) {\n xSCheckAlarm(numinst: $numinst, panel: $panel) {\n res\n msg\n referenceId\n }\n}\n'})

[cantupaz]

Can you ask the Securitas person why your account has been locked? "Your username has been locked. To unlock, please contact our Customer Service Team." I've seen error messages about accounts lockups because the wrong password was entered too many times, but this looks different.

[Xeovar]

I will ask, it seems it's separate issue from the alarm bricking, but looked like it happened after second time the alarm bricked. I have a separate user for HA, only it was locked.

[marianogi]

My Securitas Direct alarm is currently failing when I arm it (with verisure app or with my panel). Two of my alarm devices (a photosensor and a magnetic) are showing problems. I contacted Securitas Direct and a technician will come to solve it. When it is solved I will try again.

I think I would have the same problem if everything were ok but, for instance, I leave a door open with a magnetic device. The alarm will show a warning before continue arming. Am I explaining myself well?

I can confirm this was the problem. You need to have all devices running, without any issues, closed magnetics so HA can arm the alarm. A Securitas Direct came to my home to solve my issues with 2 devices and now everything seems to work ok. Oh, it also works with latest version: v2.7.4.2.

[cantupaz]

@marianogi Thanks for the confirmation.

[Xeovar]

I had a technician fix my alarm and also customer services unlock my account. CS rep didnt know why it was disabled, only it was locked by some kind of automation. Technician said, the alarm lost connection and couldnt reconnect to their servers, thats why stuff didnt work. And that I probably had a edge case of alarm losing connectivity at the moment API call was in progress. Anyway, tested HA with 2.7.4.2, did arm/disarm while technician was present and it worked smoothly. Will report if any issues happen again.

[cantupaz]

@Xeovar Thanks for the update. I'll close this issue.